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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the product quality, noting the excellent prints and the wide selection of art available. Many people appreciate the careful packaging and the prompt delivery service, often highlighting that items arrive in perfect condition and on time. However, some customers experienced issues with delivery, reporting that orders did not arrive or tracking information was not updated. A few other people also felt that the quality of some framed prints was poor, mentioning damaged frames, low resolution, or prints with cut-off edges.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are very happy with the quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality of the prints,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting quick delivery... See more

Service

Clients share ambiguous opinions on service. While some customers praise the fantastic service, quick... See more

Order

Customers had ambiguous experiences with order. While some reviewers were pleased with the easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have to say reading some of the other reviews I was a slightly bit apprehensive of ordering, however I did order and I was pleasantly surprised, quality of the prints were great, delivery was quick... See more

Rated 5 out of 5 stars

From choosing the posters we wanted (very difficult we wanted many!) payment and delivery, well packaged, was efficient and effortless. We are thrilled with how our posters look on our wall (we frame... See more

Rated 5 out of 5 stars

Love the different style of art. It's exactly what l'm after- l ALWAYS find a print l adore, often several. The delivery is fast and the prints are very high quality.

Rated 5 out of 5 stars

Absolutely remarkable company! Great art, arrives framed and ready to hang. Sooooo inexpensive but doesn't look it. It arrived quickly as well. Could not fault this company or product. Highly recom... See more


4.1

Great

TrustScore 4 out of 5

136 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

Disappointing customer service

Ordered 3 prints from Artesta on the same order, 1 arrived but the other 2 still haven’t arrived over a week later! Emailed them a couple of times to ask them to re-send as they had obviously gone astray, but they are still “looking into it…”
Not good enough 👎🏽

March 18, 2023
Unprompted review
Rated 2 out of 5 stars

Would not use again

Returns are made so difficult that I gave up. This is probably their intention. Pictures ok but nothing special. Customer service appalling, just generic emails time after time, utterly frustrating. Would not recommend at all.

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordered a print which was delivered promptly but was damaged in the post. Customer services were quick to send a replacement. Very pleased with my purchase.

March 9, 2023
Unprompted review
Rated 1 out of 5 stars

They don't seem to understand/read emails!

I ordered as it stated delivery was 24-72hrs which gave a day spare as I am moving house. I also emailed them 3 mins after I placed the order and told them I needed the order before Saturday as I was moving house and they said they would hurry dispatch. It is now Friday and they have finally given me a tracking number which says it hasn't moved since Wednesday evening and RM are expecting it!! I have now emailed them 3 times and they just keep repeating the tracking number and have now said it will be 24-72 hrs for delivery. I don't know why they don't understand the part in every email I have sent that says 'I am moving house on Saturday morning and will not be there to accept a parcel after this date' - they just ignore it and repeat the same useless information. I wish I'd never ordered! I had earmarked other pictures I wanted to buy but no way will I order from them again!

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with my pictures

Very happy with my pictures! I’ll admit I’d ordered them before checking on here and I started to get nervous very quickly. But I was able to get hold of the customer service team within 24 hours and my pictures arrived less than a week later, well-packaged and good quality. Thank you!

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great value

I have just purchased several framed prints for my bedroom and took advantage of the discount offered so great value. They actually arrived a couple of days after placing the order and was very impressed with the quality. Great choice.

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered a frame and website reported…

Ordered a frame and website reported payment had not been processed, so ordered again.
Then it turned out the original order had been processed, so I tried to cancel, but too late.
Both frames arrived and I was told I have to pay for the return delivery, despite the website error and me reporting the issue straight away.

November 16, 2022
Unprompted review

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