The mirror's design is nice, but the functionality falls short of expectations. It doesn’t work as I had hoped, and getting support from Poland HQ has been frustrating - responses take several days.... See more
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The logistic company delivered the box broken,with one corner visible strong damaged.They were in late,also.Bad logistic company. But.....Artforma has an very smart system for packing,is amazing p... See more
Poor communication over delivery. We weren’t sure about one parcel was lost or delayed. The traking notification was about 1 parcel instead of 3, so it wasn’t useful. The email response to our qu... See more
Company replied
The mirror was badly damaged. The phone numbers don't work. Barely got a response by mail, but nothing conclusive. Bad experience overall, and still don't have a resolution to my problem, hope I don... See more
Company replied
Company details
Information provided by various external sources
Societatea Foram, cunoscută sub brand -ul Artforma, este un producător de frunte de oglinzi cu iluminare LED în Europa. Imbunătățim în mod constant procesul producției și mulți ani de experiență în industrie sunt garanția produsului de cea mai bună calitate, cu posibilități de modificare practic nelimitate.
Contact info
Romania
- artforma.ro
3.3
Average
263 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I recommend
Easy to follow-up, the product was very well packaged, stuffed with several sponges, I recommend it
June 28, 2023
everything was ok except the hooking…
everything was ok except the hooking system on the wall for model L15 Ambient line allmost imposble to find the holes for hooking
June 21, 2023
Beautiful and high quality mirrors.
Beautiful and high quality mirrors.
Custom order flawless.
June 8, 2023
we didnt know when the package will…
we didnt know when the package will arrive, nobody replied concerning the status.
Very unprofesional behavour....little disapointed
May 9, 2023
The mirror was broken.i don t recommend…
The mirror was broken.i don t recommend this website
May 7, 2023
Reply from Artforma
Good morning,
Please accept our apologies that the mirror arrived damaged, but unfortunately we do not see any report from you on this subject. Can I ask you to report and send photos to us so that we can solve this problem together?
Yours faithfully.
ARTFORMA TEAM
Very good products
May 6, 2023
I DO NOT RECOMMEND
I DO NOT RECOMMEND, poor quality and very high prices, not serious from all points of view
April 22, 2023
Reply from Artforma
Good morning,
I am very sorry that the mirror does not meet your expectations, however, we see that the reported problem concerned the return of the mirror and not a complaint due to quality, which is not possible due to the profile of our company, because the mirror is made to order and is personalized, which we inform about on website and even when placing an order in the last step on the website.
Best regards,
ARTFORMA TEAM
Lack of professionalism
I had an order with 2 products, and Artforma decided to make the delivery with 2 couriers. One product was delivered without problems, and the second one did not arrive even after another week. Moreover, to my insistence, I received a reply that the delivery address is wrong and no one answers the phone number attached to the order. I consider the answer totally impertinent and lacking in logic. If the delivery address is the same for both products/the same contact phone number, how did one of the couriers deliver? An extremely logical thing even for a 5-6 year old child, but impossible to process for those who are employed to keep in touch with the client.
April 18, 2023
Reply from Artforma
Good morning,
Please accept our sincerest apologies for this situation, we see that there was a problem on the part of the courier company regarding the delivery and of course the matter will be clarified.
Best regards,
ARTFORM TEAM
Excellent packing
The logistic company delivered the box broken,with one corner visible strong damaged.They were in late,also.Bad logistic company.
But.....Artforma has an very smart system for packing,is amazing protected!!!
They have triple protection for the corner,with diferrent types of materials,with different hardness.
Good job done,Artforma packing is trustfull.
April 4, 2023
Reply from Artforma
Good morning,
We are very transparent about our returns policy. Each product is created for an individual order, therefore the right to withdraw from the contract is excluded. We attach great importance to showing the mirror from every perspective on our website and of course we are happy to help you before placing an order in case of any doubts.
When placing an order, it is displayed that returns are not possible and this must be confirmed by clicking on a mandatory field in order to place an order.
Kind regards,
ARTFORMA TEAM
Artforma Smart Google Illuminated Bathroom Mirror LED Lighting L02
I had originally posted a poor review after purchasing a google smart mirror from Artforma due to the poor instructions included for activating the integrated blutooth speakers and long response from email and phone request attempts, however I did eventually get follow-up responses including email instructions, which allowed me to activate the speakers, which I appreciate.
The mirror is very high quality and everything seems to function properly, so I'm very happy with the purchase. I would recommend the instructions be updated to help future customers, like myself, avoid frustration and improve the customer experience and reduce the need for unwanted emails to tech support for the company.
January 30, 2023
Unprompted review
Good quality
Good quality product . But you must change the delivery company because y received your product after 10 days
August 10, 2022
Mirror with Philips Neutral Led
I've had a couple of questions which the staff answered fast and on point, though with a bit of difficulty seeing as they were using google translate - as a recommendation, try writing the mails directly in English.
The product is top quality. Really satisfied.
August 2, 2022
The only thing I don’t like is the…
The only thing I don’t like is the speaker because is separate but in rest the mirror is very nice and the quality off the smart is perfect.
July 29, 2022
The mirror looks amazing
The mirror looks amazing. I can’t wait to have it on the wall. Good value. Thank you.
July 23, 2022
An Andes LED mirror and another piece a…
An Andes LED mirror and another piece a furniture, Oliwia shoe box, were both ordered with the ancient oak color option. In reality the colors are completely different and have nothing in common. Take this in consideration if you are planning to match pieces of furniture.
June 16, 2022
Reply from Artforma
Good morning,
Please, take our sincerely apology for that unpleasant situation.
Would you be so kind and send us a response on email? We provided you with more information and of course we would like to help you.
Best Regards.
Artforma
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