Overall, there were no issues except I was waiting for the reply for 5 days when I contacted the support. But it was July, vacations, so I can understand it. :)
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See what reviewers are saying
Unfortunately the mirror look chap when light is off, like kid toy. Also the magnifying mirror is not shining in both circles, the inside circle doesnt shine. The led stripe doesnt have cover to sprea... See more
Company replied
The mirror arrived broken. I reported the issue immediately, but even after 20 days, I have received neither a replacement nor a refund. I consider this level of customer service extremely unprofessio... See more
Hi. The mirror is beautiful. The only one thing which could be better is lenght of the power cable on the mirror. The connection to power was slightly complicated. Especially in cases with larger mir... See more
Company details
Information provided by various external sources
Spoločnosť Foram, známa pod značkou Artforma, je popredný výrobca LED podsvietených zrkadiel v Európe. Neustále zdokonaľovaný výrobný proces a mnohoročné skúsenosti v odvetví sú zárukou najvyššej kvality výrobkov s prakticky neobmedzenými možnosťami úpravy.
Contact info
Slovakia
- artforma.sk
3.5
Average
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Good experience
Delivery od the goods was fast. The packaking od the goods was perfect.
February 13, 2024
We have ordered a pretty large
We have ordered a pretty large - 150x70cm mirror and it came within 2 weeks.
The mirror is amazing, the light is more than enough, and the small make up mirror just does its job.
February 16, 2024
Expected more
Unfortunately the mirror look chap when light is off, like kid toy. Also the magnifying mirror is not shining in both circles, the inside circle doesnt shine. The led stripe doesnt have cover to spread the light so you see dots. The led light is put on plastic cover behind the mirror not on some stel cover so i am afraid that one day there will be fire. Hoped for something better
January 31, 2024
Reply from Artforma
Dear Milan,
Thank you for sharing your feedback with us, and we apologize that the mirror did not meet your expectations.
We'd like to clarify that you selected the AmbinetLine version of the mirror, which we clearly state on our website as an open mirror with visible LED tape. Additionally, the positioning of the LED tape is also illustrated on the website to ensure customers can make an informed decision about the model they choose. The LED tape is located on a profile where there is no risk of fire due to heat.
We appreciate your input, and we will continue to strive for excellence in our products and services.
Best regards,
ARTFORMA TEAM
Quick service, good product
I ordered already 4 mirrors. And i am satisfied with all of them. Prices are fair too.
October 29, 2023
Everything was OK
Everything was OK. The package arrived on time, securely and safely packed. The mirror looks great.
October 17, 2023
We had trouble with invoice…
We had trouble with invoice for foreing country. Solved it even with little language barrier about VAT precentage. Thank you for help very much, the Operator girl was a perfect solutioner :)
September 8, 2023
Product does not look like on the…
Product does not look like on the pictures and it is not possible to return it, very bad experience.
June 3, 2023
Reply from Artforma
Good morning,
As you mentioned, we make sure that the information about the nature of our products' customization and related rules was visible when placing the order. This information is displayed twice during the order itself and you must also agree to these regulations in order to place an order.
Therefore, returns/modifications or order cancellations are not possible, and we do not hide this information and are very transparent about our sales policy.
ARTFORMA TEAM
they introduce a control panel with time and weather in the layout
Hellou,
Hello, I would be very happy to respond. The panel with the time and weather obscures the view of the mirror. It is very badly stored, it should have been on the right side and not slowly in the middle of the mirror. If it were possible, I would immediately return it to you. The numbers on the panels are as for blind people. The offered images on the website do not correspond to the delivered goods.
Thank you
May 11, 2023
Reply from Artforma
Good morning,
We are very sorry to hear that the weather station product did not meet your expectations. However, we see that we have not received a response to the e-mail request to be able to verify the problem.
Could you please reply to the email we sent you?
Sincerely and have a nice day.
ARFORMA TEAM
well thought out thing with easy…
well thought out thing with easy installation, good light, adequate sound system
April 8, 2023
Undelivered order with no response. Updated!
I purchase the order almost 3-4 weeks ago. Your company guarantee me delivering of the product on 13.4. 2023 but I havent heard from you untill now, 22.4. thanks, I will consider escalation on this order to hear from you.
UPDATE:
after my escalation, company reach to delivery company and about in week product was delivered for what I m happy, I havent install it yet but it looks good.
Hopefully they will track the orders if GLS dont deliver them and start steps by themselves in the future.
March 25, 2023
Reply from Artforma
Good morning,
I'm sorry for delay of the parcel, we are in touch with you on email and I hope that we solve the issue with delivery together as soon as possible.
Kind regards,
ARTFORMA TEAM
everithing ok.
March 14, 2023
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