Arthauss Furniture Reviews 

3,061
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent communication and the helpful, polite delivery teams who often go above and beyond. Many people are very happy with the high quality of the products, finding them well-made and exceeding expectations. The overall service, from timely updates to smooth delivery, is frequently highlighted as exceptional. However, some customers also noted that delivery times could be longer than expected. A few other people also felt that assembly was challenging, sometimes requiring extra effort or professional help. Some reviewers were not happy with product quality, citing issues like misdrilled parts, pieces not lining up, or items arriving with minor damage.

What people talk about most

Product

Customers had positive experiences with product quality, often praising items like wardrobes, TV units, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the excellent... See more

Service

Reviewers mention positive feedback about service, highlighting fast, efficient, and personal service from... See more

Order

People report positive experiences with order, with many customers expressing satisfaction and planning to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arthouss themselves were fine no issues at all apart from the shipping time quite a while before we receive our wardrobe. Just the instructions with the wardrobe were terrible. Took myself about 6-... See more

Rated 5 out of 5 stars

Excellent communication from the company and wonderful delivery guys who were most helpful. Surprisingly well made bed. A challenge to fit together but instructions said a four hour build time for thr... See more

Rated 5 out of 5 stars

Really great communication from the company, straight forward order, called to let me know when it was coming, delivery guy's were great 😃 really good quality wardrobe very well made. The instruction... See more

Rated 5 out of 5 stars

Stunning furniture, looks amazing when all put together. Item was delivered as stated, had messages to keep me updated on the progress from been made right up to the delivery date. Only fault was that... See more


Company details

  1. Furniture Store

Information provided by various external sources

Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,061)

209 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!!

Hubert at Arthauss has been amazing! When my item couldn’t be delivered to my new address, he went above and beyond to find solutions. We’re so grateful for his effort and absolutely love our new chest of drawers 😍 We will defo be returning customers if we need additional furniture and delivery is availible

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

If you want an exceptional experience look no further than this company

Easy website to navigate, amount of items for sale phenomenal. There are items that are really unique in their design. The prices are astounding.
Good communication as to when to expect delivery of my item. The quality of my sideboard is amazing. I would say instructions easy to follow as my daughter built this for me.
After service was astounding as I was contacted to see if everything was okay with my sideboard.
I would highly recommend buying from this company as they are one of the nicest companies I have ever dealt with.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor experience

Very poor experience. When I received my item it was nothing as described and therefore sent the item back. It has been nearly 2 months and I have not received a refund and no answer to my emails.

August 21, 2025
Unprompted review
Arthauss Furniture logo

Reply from Arthauss Furniture

Hello Martin,

We’re very sorry to hear about your experience. According to our records, we responded to your email on 21st and 30th June with information on how to arrange your return, but we have not received a response since then.

We have sent you a follow-up email and attempted to call to investigate the issue and are currently awaiting the tracking information for the Over The Wardrobe LED Light so that we can process your return and refund promptly once received.

Warm regards,
Your Arthauss Furniture Team

Rated 5 out of 5 stars

Lovely wardrobe

Lovely wardrobe. Easy to assemble. Kept hold of it for a couple of extra weeks until I was ready for it. Very pleased with it.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase from this company

Do not purchase from this company. Ordered from Ebay, advert said free delivery, waited and waited, bed is supposed to be delivered tomorrow, only to get a message saying they won't deliver and cancelling the order. If you want something that actually arrives, order elsewhere.

August 19, 2025
Unprompted review
Arthauss Furniture logo

Reply from Arthauss Furniture

Hello,

We’re very sorry to hear about your experience. We always try to make our delivery terms as clear as possible, and the product listing on Ebay does explain the postcodes we’re unfortunately unable to deliver to. Your address fell within one of these excluded areas, which is why your order had to be cancelled.

Sadly, Ebay doesn’t allow us to block orders from excluded postcodes at checkout, so these situations can sometimes occur. On our own website, however, we’re able to prevent this and avoid the inconvenience.

That said, if you’d still like to go ahead with your order, we can often arrange delivery using a trusted third-party courier. Please don’t hesitate to contact us directly and our team will be more than happy to assist you with this.

We completely understand how frustrating this must have been and truly appreciate your feedback - it helps us improve both our service and communication going forward.

Warm regards,
Your Arthauss Furniture Team

Rated 5 out of 5 stars

Great company

Easy to order, came before the date advertised, easy to get in contact to change anything and they were so lovely on the phone. The unit is well made, easy to build and looks great. Highly recommended as a company….and even a call to see if all was ok. Excellent service.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Company did very well

Company did very well. Delivery was good and as expected. Item arrived on time and in good order. Instructions on assembly were very clear and easy to follow and we are very pleased with the end result.
Thank you.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service.
Starts with an easy to use online site, easy checkout and fast delivery.
Good communication on order status and delivery time. Delivery was on time and delivery team were polite, happy and helpful.
Product is good and well made.
I would definitely recommend Arthauss Furniture.
Thank you.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I was kept up to date with the delivery and when it was scheduled it arrived when they said it would. I then had a follow up phone call a week later to check I was happy with the item and that it had arrived undamaged. Really lovely customer service not many places follow up like that so it was a really good thing to see 5*’s

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

Item was sent with a European Plug…

Item was sent with a European Plug rather than UK plug. Ten days on and the company are still refusing a full refund. They have sent one adapter which is incompatible and I am now awaiting a second adapter. The company should be aware of the specifics of the items they are advertising and selling.

August 5, 2025
Unprompted review
Arthauss Furniture logo

Reply from Arthauss Furniture

Hello Louise,

We’re very sorry for the inconvenience caused by the plug issue and completely understand your frustration.

Following a further investigation by our warehouse team, we can confirm that the plug converter we sent is fully compatible with the LED Lighting. To assist, we’ve also provided a video demonstrating how it connects without any issues.

As the item has been fully assembled, we’re unable to offer a full refund, but we’ve aimed to provide a quick and practical solution. Your feedback is valuable and will be shared with our team to help improve our service in the future.

Warm regards,
Your Arthauss Furniture Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! Very prompt replies when I needed help and the resolved the issue no fuss in a matter of days. Very happy with my experience.

Also great product

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

idea 3 sliding wardrobe and matching units

great quality products that would look great in any home . well packed and delivered with care by two professional delivery men , assemble instuctions was easy to follow and looks greater than pics when assembled. very pleased with items and excellent customer service from Kris who looked after me from ordering to delivery and great items are value for money, 5* Arthauss Furniture

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Furniture came on time

Furniture came on time . Delivered by 2 polite and professional delivery workforce staff.
Easy to follow instructions completed in 3 hrs .
Real please with finished items they look lovely.

August 1, 2025
Unprompted review
Rated 2 out of 5 stars

Poor item quality

The quality of the item is poor to satisfactory.
Low grade pressed wood type for furniture and was flimsy when put together.

Not worth the long wait or the price of the item.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Trend TR-09 coffee table

A***** company with first rate communications throughout. My order was delivered as scheduled with regular updates. Excellent quality coffee table (which took a while to assemble, but the instructions were clear). I wouldn’t hesitate in purchasing from them again.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great horizontal foldable bed

Delivery was made exactly at the scheduled time, very professional. Furniture of great quality, not easy to put together but thankfully coming with very clear instructions. Would recommend at least two persons to build the furniture as there are a few long and heavy parts to play with.

August 3, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look