Arthauss Furniture Reviews 

3,061
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent communication and the helpful, polite delivery teams who often go above and beyond. Many people are very happy with the high quality of the products, finding them well-made and exceeding expectations. The overall service, from timely updates to smooth delivery, is frequently highlighted as exceptional. However, some customers also noted that delivery times could be longer than expected. A few other people also felt that assembly was challenging, sometimes requiring extra effort or professional help. Some reviewers were not happy with product quality, citing issues like misdrilled parts, pieces not lining up, or items arriving with minor damage.

What people talk about most

Product

Customers had positive experiences with product quality, often praising items like wardrobes, TV units, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the excellent... See more

Service

Reviewers mention positive feedback about service, highlighting fast, efficient, and personal service from... See more

Order

People report positive experiences with order, with many customers expressing satisfaction and planning to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arthouss themselves were fine no issues at all apart from the shipping time quite a while before we receive our wardrobe. Just the instructions with the wardrobe were terrible. Took myself about 6-... See more

Rated 5 out of 5 stars

Excellent communication from the company and wonderful delivery guys who were most helpful. Surprisingly well made bed. A challenge to fit together but instructions said a four hour build time for thr... See more

Rated 5 out of 5 stars

Really great communication from the company, straight forward order, called to let me know when it was coming, delivery guy's were great 😃 really good quality wardrobe very well made. The instruction... See more

Rated 5 out of 5 stars

Stunning furniture, looks amazing when all put together. Item was delivered as stated, had messages to keep me updated on the progress from been made right up to the delivery date. Only fault was that... See more


Company details

  1. Furniture Store

Information provided by various external sources

Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 57% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(3,061)

209 reviews in the last 12 months

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Rated 5 out of 5 stars

The workmanship and quality of the…Just fabulous

The workmanship and quality of the white Toledo TV unit is excellent. So much so, I returned to order the coffee table, wall unit and sideboard. As well as lighting. All units have so much storage.

Initially my husband found the instructions to set up a little difficult, but once he got into the flow, he became an expert😊

Everything was as ordered. Long delivery date (or though it seemed) but definitely worth the wait. Oh, delivery drivers are the best of them. So courteous and helpful.

All in all a lovely buying experience from start to finish.

If you’re seeking good quality made furniture with a company that is professional, helpful (when needed) I would not hesitate to recommend Arthaaus.

Also, if you’re looking for furniture that is stylish and elegant Arthaaus is definitely the place to buy. I’m so pleased with my purchase. Looking forward to years of pleasure. Thank you. 🤩

September 16, 2025
Unprompted review
Rated 4 out of 5 stars

Great service and value

Customer service was brilliant when i had questions or issues, furniture is good quality and works exactly as intended, great value for money. Deducting 1 star as the instructions were hard to follow (and the video and manual gave inconsistent instructions) and delivery takes several weeks, but I appreciate that this is because they make and pack to-order. Overall highly recommend

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Service

Delivery was prompt and service was excellent and very professional

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
I recently bought a Horizontal Wall Bed and Over Bed Unit for Horizontal Wall Bed
They where very helpful from the start.
My furniture has been delivered in time as they promised, I didn`t even had to wait.
Happy with the quality and design. Looks perfect.
I will recommend this company to my friends.
Thanks again.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

A first class experience all round

A first class experience all round. I would highly recommend Arthauss to anyone considering buying from them. Their customer service has been outstanding right from the delivery arrangements up to checking I am totally happy with my furniture.
I am totally happy with my furniture but made a suggestion that the unit could do with a central supporting leg/legs. They investigated this with the manufacturer and have provided me with one.
I couldn't be happier with the service and only wish more companies were as caring and efficient.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning furniture

Stunning furniture, looks amazing when all put together. Item was delivered as stated, had messages to keep me updated on the progress from been made right up to the delivery date. Only fault was that there was no instructions on how to fix the backing, it had about 16 fixtures and came in 4 pieces, no problem tho just no nailed it in place. Would definitely recommend this item.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

I would not hesitate to purchase from…

I would not hesitate to purchase from Arthauss again. Smooth process from start to finish, I emailed a few times with questions after I placed the order and Hubert replied very quickly every time. Delivery was on time and the package was opened to check the wardrobe mirrors were in tact. Furniture is all in place now and is excellent quality, would highly recommend!

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with my purchase…

Absolutely delighted with my purchase from Arthauss! I recently bought several pieces of stylish freestanding furniture with integrated LED lighting for my home, including the Trend TS-10, Sento Display Cabinet, Sento Sideboard, and Sento TV Cabinet, and I couldn't be happier with the results. Each piece looks way more expensive than it actually was, and they really have a standout look and feel. I’ve received so many compliments from friends and family—people always ask where I got them from!

The touch lighting on the bedside tables are an incredible feature; it’s both practical and adds a cool, modern vibe to the room. While the furniture isn’t the most high-end option out there, the value for money is exceptional. It feels great quality, but without the hefty price tag.

There were a couple of minor hiccups—namely, the drawer runner that didn’t quite fit and the UK-to-European plug adapters missing from the boxes. However, the customer service team was absolutely brilliant! They resolved both issues quickly and efficiently, and special thanks go to Hubert and Kris for their prompt, friendly support.

I’d highly recommend Arthauss to anyone looking to elevate their home with unique, stylish furniture at a great price. I’m already looking forward to purchasing more from them in the near future!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Navy & Oak entertainment unit

I bought an entertainment unit from Arthauss, it was on other well known sites for an extra £100+ so I was sceptical if it would be the same. It arrived and I love it! It took a while to assemble but the instructions were clear and it is perfect!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, very difficult to build but the quality and overall look is first class and delivery was very quick. I would highly recommend this company and this wardrobe. I purchased the 180cm sliding door wardrobe and it looks very expensive once built. Just to warn all, putting it together is not easy so I ended up hiring a professional. :)

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, I purchased the surf tv unit which I had been wanting but was nearly twice the price with another supplier. I was nervous it might not be the same one but it was. I saw reviews saying build instructions were no good but we followed the instructions perfectly with no issues at all. Company also called me as an after sale call to check I was happy and really well done to this supplier, couldn’t be happier with my experience

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely

Lovely, well-made wardrobe. Very happy. Good customer service, too. Responded to queries quickly.

August 25, 2025
Unprompted review

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