Arthauss Furniture Reviews 

3,061
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent communication and the helpful, polite delivery teams who often go above and beyond. Many people are very happy with the high quality of the products, finding them well-made and exceeding expectations. The overall service, from timely updates to smooth delivery, is frequently highlighted as exceptional. However, some customers also noted that delivery times could be longer than expected. A few other people also felt that assembly was challenging, sometimes requiring extra effort or professional help. Some reviewers were not happy with product quality, citing issues like misdrilled parts, pieces not lining up, or items arriving with minor damage.

What people talk about most

Product

Customers had positive experiences with product quality, often praising items like wardrobes, TV units, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the excellent... See more

Service

Reviewers mention positive feedback about service, highlighting fast, efficient, and personal service from... See more

Order

People report positive experiences with order, with many customers expressing satisfaction and planning to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arthouss themselves were fine no issues at all apart from the shipping time quite a while before we receive our wardrobe. Just the instructions with the wardrobe were terrible. Took myself about 6-... See more

Rated 5 out of 5 stars

Excellent communication from the company and wonderful delivery guys who were most helpful. Surprisingly well made bed. A challenge to fit together but instructions said a four hour build time for thr... See more

Rated 5 out of 5 stars

Really great communication from the company, straight forward order, called to let me know when it was coming, delivery guy's were great 😃 really good quality wardrobe very well made. The instruction... See more

Rated 5 out of 5 stars

Stunning furniture, looks amazing when all put together. Item was delivered as stated, had messages to keep me updated on the progress from been made right up to the delivery date. Only fault was that... See more


Company details

  1. Furniture Store

Information provided by various external sources

Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(3,061)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Very good service it arrived earlier than we expected. Extremely happy with the wardrobe. Also delivery men were great and very helpful and polite.
Overall an excellent company to deal with.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great website. Very happy with my purchase, communication with them was amazing. Quick delivery.
Highly recommend

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

All boxes ticked

All boxes ticked! Good communication pre delivery. The delivery guys were very good. The bed quality is very good. All in all, very good! Thank you!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Delivered early.

Delivered early.
Bunk bed for my grand kids, they love it.
Its sturdy and well put together, best i can describe it, its QUALITY.

December 18, 2025
Unprompted review
Rated 4 out of 5 stars

Nice wardrobe but double the build time!!

Arthouss themselves were fine no issues at all apart from the shipping time quite a while before we receive our wardrobe.

Just the instructions with the wardrobe were terrible. Took myself about 6-7 hours to build them had to add additional support to the frame. Looks fantastic all finished and the l.e.d lights give the wardrobe a nice feel.

December 16, 2025
Unprompted review
Rated 2 out of 5 stars

The purchase process was seamless with…

The purchase process was seamless with good communication from Arthauss, however when contacted by the delivery company who asked if they could deliver at 6am I categorically and emphatically said absolutely no earlier than 7am, due to personal family reasons…the delivery company simply ignored my request and without any further communication, knocked on my door at 6am!…it caused significant problems.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Order arrived exactly on time

Order arrived exactly on time. All brought into house and placed where we wanted it.
We put it together ourselves, little bit awkward but we managed it. Very pleased with final result. Would definitely recommend.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Just not great

Parts missing, chipped, just overall unhappy, draw sliders bent. Got the joiner coming to put new ones on.

December 9, 2025
Unprompted review
Arthauss Furniture logo

Reply from Arthauss Furniture

Hello Leah,

Thank you for taking the time to leave a review, and we’re really sorry to hear about the issues you’ve experienced with your order.

We’d like to clarify that we haven’t received any correspondence from you since delivery on the 9th of December, and we genuinely wish we’d had the opportunity to resolve this for you sooner. Missing or damaged parts are certainly not the standard we aim to deliver.

We’re more than happy to help and get this sorted as quickly as possible. Please contact our customer care team at info@arthauss.co.uk or reply to your order confirmation with details and photos of the affected parts, and we’ll arrange replacements or a suitable resolution right away.

We appreciate you bringing this to our attention and hope we can turn this experience around for you.

Kind regards,
Your Arthauss Furniture Team

Rated 5 out of 5 stars

Great communication & arrived on time.

There was great communication from them between ordering & delivery. I received updates, and chances to check the delivery address was correct. It arrived early within the dates estimated when ordering. It arrived on the date they had confirmed, & I received a text about an hour before it arrived to narrow down exact delivery time. Cheerful delivery drivers brought it all into the hallway for me. Nothing bad to say.

The item I bought was available for different prices from many retailers online, but I ordered from Arthauss because they had the best reviews for customer service, and happy customers who recieved what they ordered on time. And that was my experience with them too.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Recently bought a lovely wardrobe from Arthauss. The wardrobe was easy to build (if you're used to flat pack furniture) and very sturdy. From ordering to delivery, everything ran smoothly, and we were well informed about the order progress.
Highly recommend Arthauss Furniture

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely products

Lovely products. Easy to.install and looks really sturdy the corner wardrobe has so much space inside for clothes and fits snuggly into the corner.

December 1, 2025
Unprompted review

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