The customer service was great. I made a mistake with delivery, and they sorted it all out no problem. V nice experience with them. Thanks.
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See what reviewers are saying
Ordered a ‘quad’ sheepskin rug, which was delivered promptly and carefully packaged in a large cardboard box. I ordered in a beautiful olive green colour, which is absolutely stunning and much nicer i... See more
I ordered some beautiful glass baubles on Monday, hoping they would arrive in time for Saturday. The website mentioned a 3–5 day lead time, so I kept an eye on the order. By Wednesday it was sti... See more
Useless company, ordered two small baskets, took weeks to arrive, finally arrived, one damaged, returned the damaged one and waited for a replacement, days go by so I e mailed, they told me a refund w... See more
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AVOID
Ordered a large grey wicker trunk and received an orange one. Contacted the company who said variations in colour can occur.. they are two completely different colours. I can return at my own expense but due to being such a large item this will prove costly. John Lewis have similar so I would purchase from there
Christmas decorations
Christmas decorations are of good quality, the champagne ball, the radiant for fireball and the champagne crackle
Disappointing
I knew I bought a “seconds” wicker trunk with the lid not quite fitting and that was fine. The problem is the quality of the item. I bought it as a toy trunk for my grandson but can’t use it for that purpose because bits of sharp wicker are sticking out everywhere, making it unsafe. I am very disappointed, as I can’t return it as a seconds purchase.
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