Articture Reviews 576

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, describing them as beautiful, well-constructed, and often exceeding expectations. Many people appreciate the unique designs and the overall value of their purchases, with some even returning to buy more items. The staff is frequently highlighted for being helpful, responsive, and providing excellent customer service, making the purchasing process smooth and pleasant. However, some people were dissatisfied with their orders, experiencing significant delays in shipping and delivery, and in some cases, receiving items that were defective or not as represented on the website. There were also instances where customers reported poor communication and a lack of responsiveness from customer service regarding order issues or cancellations.

What people talk about most

Product

People report positive experiences with product, often praising the quality, uniqueness, and design of items... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of products,... See more

Order

Clients share ambiguous opinions on order experiences. While some customers report quick order fulfillment... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the personable... See more

Staff

Consumers consistently report positive experiences with staff members. Many reviewers praise specific... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered 19 of the LaVie Solar (warm white) lights on three separate orders. We use these to light our front walkway and flower gardens and we love them. Yes there was a delay on all three order... See more

Rated 4 out of 5 stars

I was a bit disappointed that the actual king duvet did not drap as in the picture yet the quality is superb.

Rated 5 out of 5 stars

Specified several of their wall panels for a commercial office space. They added so much texture to make large conference rooms feel more intimate. We also ordered 2 leather sectionals - so beautiful... See more

Rated 5 out of 5 stars

Best comforter I’ve ever had. Just like the picture except that actually sleeping with it makes it better. It’s gorgeous, soft, high quality, classy, original. Love love love. You never have to re-flu... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

576 reviews

5-star
4-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

Product not as expected and customer service feedback nonexistant

Update: has an almost
2month delay in shipping out items we ordered. Communication and feedback loop to customer was poor. Our items finally arrived almost 3 months to the day though we had already given up and gotten another solution so it’s still not best service . Product was ok but all panels were overly curved and hard to work with

August 8, 2022
Unprompted review
Rated 1 out of 5 stars

Both lights broken after few uses

We purchased 2 element lights; worth over £500… they stopped working after few uses. Support Team is not able to offer us to fix them, nor replace them. It’s a huge disappointment, I would be careful with buying from this company!

August 15, 2022
Unprompted review
Articture logo

Reply from Articture

We apologize for the inconvenience caused by the malfunction of the lights you purchased from us. Our customer support team is committed to providing the best service possible and we are disappointed to hear that we were not able to offer a satisfactory solution in this case. Please know that we take all customer complaints seriously and will investigate this matter further. If you could please provide us with your order details, we will do our best to resolve the issue and offer a solution that meets your expectations.

Rated 5 out of 5 stars

Beautiful, functional lamp

My husband and I bought a lamp which has built-in chargers for our iPhones and I have to say it is likely the most beautiful charger we have ever owned! It is a unique, well-made piece that is in our dinning room and it is both eye catching but also classy. Multiple people have seen it and remarked with surprise that it’s also a charger (which I like because it’s functional but not obtrusive in terms of being a piece of technology as well). Really happy with our purchase !

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

the products are beautiful

the products are beautiful, the customer service is great, the company is absolutely correct in financial issues…the only 'complaint' is that shipment is slow but, that might not be their fault…thanks for being a reliable merchant...

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Quality product

I was pleased to receive the light fixture and found it to be of exceptional quality. Although I hesitated purchasing the lamps because of the high cost in shipping it to Canada, I have since received compliments from everyone that sees it.

Well done!

August 7, 2022
Unprompted review
Rated 5 out of 5 stars

Got 2 of these amazing speaker tables…

Got 2 of these amazing speaker tables that also Charges smart phone. Stellar product all around- the sound is nice and crisp with deep base and clear treble. Everyone who walks into my house comments on it and are blown away when I turn it on. It also has the added advantage of being wireless so you Can move it around inside the house or take it anywhere you want for that matter. Love it and I highly recommend this speaker table.

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

The level of service is outstanding

The level of service is outstanding. They understand the customer and respond in ways to resolve issues and not distract. Website to chat, they make everything spectacular like their items. It’s the only place for me to find cool things at the right price.

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Dessert spoons and small forks.

I have ordered several sets of these spoons and forks as gifts. I love the vibrant colors. When I questioned shipping dates I got an answer right away. Customer service very responsive.

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience!

I ordered the Black / 8 Piece Set Spain flatware set. What a unique product and great value! Ordering was quick and easy. Customer service response was prompt and professional when I had a question regarding delivery. Product arrived in good time and packaged well. A great experience! I will definitley order from Articture again.

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Moon lamp

I bought the moon lamp. I love it, but I couldn’t figure out how to put it together. I used the automated message system and they talked me through how to do it. btw, I LOVE this lamp!

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Christmas in Springtime!!

Several months ago I purchased a gold and white dinnerware set, I was so surprised and happy with both the packaging and the product it was like a special little day for me!
I originally was going to gift it but kept it and I am so pleased with it I ordered the entire set!
Originally it looked too fancy to use every day, but it was like a Christmas gift to myself and spring! And I use it daily! The quick service, excellent craftsmanship and functional pieces were a wonderful present to myself. I even saved the boxes they came it they are so nice and well made. I want to personally thank your company and craftsman for an exquisite product!

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful dinnerware…

I ordered a lovely set of dinnerware from Articture. My order arrived in a timely manner and was carefully packaged to avoid breakage. My dinnerware is sturdy, unique, and practical, and makes an absolutely beautiful table setting. It is durable enough for my everyday use and I get wonderful compliments on it when I entertain. I seldom write reviews for my online purchases, but I couldn't resist extolling the virtues of this wonderful little gem of a company that I just happened to stumble across on Facebook. I give Articture a big thumbs up and I look forward to doing business with them again. 👍

August 4, 2022
Unprompted review
Rated 3 out of 5 stars

I liked some of the items, but one doesn't work now.

I enjoyed every item I purchased from Articture. They were made with okay quality. I enjoyed the lamp and lighting options they have and I have taken advantage of their online sales. Out of my 5 or so purchases, I have not returned a single item. However one of my lamps with the blue tooth option does not work anymore and I can't get product support for it.

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Colour en Life Duvet Cover Set

I ordered a beautiful floral duvet and sham set. I'm absolutely in LOVE with it. It's nice quality Egyptian cotton, with a soft sheen. I keep finding little surprises in the print illustration on the set. It's so pretty for summer, and brings joy in the winter! Arrived quick, too. Thank you!

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Multiple items ordered

I have ordered a few different items from Articture and don’t agree with the bad reviews. We ordered the sound panels and were updated often on the shipping status. They came within the time frame quoted (it said it would take 60-90 days and came around the 80 day mark). I also ordered a couple of kitchen knives and they arrived very quickly and are the best knives! Sharp, evenly weighted and beautiful!

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

5 stars for customer service

I have bought several products from Articture and love their style and customer service. Recently a product got broken in shipping and after my email they swiftly shipped me a new product .

August 2, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT SHOP FROM ARTICTURE

This website is a scam and the customer service is terrible. I can’t believe that such level of callousness and unprofessionalism still exists with online shopping. My order is over a 45 days late. No matter what emails I sent, I got automated replies. Finally, I asked for a refund and they immediately sent another automated reply saying “Sorry, your product has not been shipped - no refund possible unless you wait for the product”.

So now I have no option to wait for an additional 20 days for product that may or may not turn up. Articture is a scam website and I can’t believe that they can’t legally be shut down. I am deeply disappointed.

August 1, 2022
Unprompted review

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