Articture Reviews 576

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, describing them as beautiful, well-constructed, and often exceeding expectations. Many people appreciate the unique designs and the overall value of their purchases, with some even returning to buy more items. The staff is frequently highlighted for being helpful, responsive, and providing excellent customer service, making the purchasing process smooth and pleasant. However, some people were dissatisfied with their orders, experiencing significant delays in shipping and delivery, and in some cases, receiving items that were defective or not as represented on the website. There were also instances where customers reported poor communication and a lack of responsiveness from customer service regarding order issues or cancellations.

What people talk about most

Product

People report positive experiences with product, often praising the quality, uniqueness, and design of items... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of products,... See more

Order

Clients share ambiguous opinions on order experiences. While some customers report quick order fulfillment... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the personable... See more

Staff

Consumers consistently report positive experiences with staff members. Many reviewers praise specific... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered 19 of the LaVie Solar (warm white) lights on three separate orders. We use these to light our front walkway and flower gardens and we love them. Yes there was a delay on all three order... See more

Rated 4 out of 5 stars

I was a bit disappointed that the actual king duvet did not drap as in the picture yet the quality is superb.

Rated 5 out of 5 stars

Specified several of their wall panels for a commercial office space. They added so much texture to make large conference rooms feel more intimate. We also ordered 2 leather sectionals - so beautiful... See more

Rated 5 out of 5 stars

Best comforter I’ve ever had. Just like the picture except that actually sleeping with it makes it better. It’s gorgeous, soft, high quality, classy, original. Love love love. You never have to re-flu... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great innovative products

Sad to see this great company get bombarded with reviews from their competition. They are a great company offering quality products. My 2 lamps have been going strong for a year a half, husband and I are very happy. Purchased cutlery from them a few days. Excited to have them in hand

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing!! I love the light that I received, it was exactly as pictures and really great quality

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Top notch provider of luxury goods

This is a top notch provider of luxury goods. You will not be disappointed. I’ve had their dining kits for a number of years now and they have stood the test of time. Any product can look beautiful when it’s brand new, but to look incredible even after years of aggressive use is a testament to their commitment to quality.

I’ve since bought a number of lighting fixtures, bedding, and art. I have yet to be let down. Each purchase adds another element of luxury style living at a fraction of the cost of competing sellers. There are not enough stars available to give Articture what it deserves.

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing products and quality

Amazing products and quality, very friendly customer service team and fast delivery times. Would highly recommend if you’re looking for high end products with reasonable prices.

August 1, 2022
Unprompted review
Rated 1 out of 5 stars

Hello Online Shoppers,

Hello Online Shoppers,
I bought this speaker above for $575.21 on May 31, 2022.
After one week, I inquired about my order and they said it would ship in 1-3 Days.
Today is July 19, 2022 almost two months no response to enquiries no speakers.
Please ignore the 5Stars this company sources replica's and fake products from Ali-Express in China and sells at ridiculous prices
The same speakers are sold on Amazon for half the price.
This online scam is being run by two men - Ibrahim Hyder and AJ Nadeem
Please buyer beware.
I have commenced an investigation with the Federal Trade Commission and this fake online company must be brought to Justice
They have messed with the wrong person. The $575.21 that I paid too them they would regret collecting it!

July 20, 2022
Unprompted review
Rated 1 out of 5 stars

ALLLLLLLLL the negative reviews are…

ALLLLLLLLL the negative reviews are 100% true. I think there is one guy name ASJAD running this scam out of his garage or something. Just ridiculous experience. Sent out damaged, sub-standard set of dish set, then sends out a replacement set just like the first - no quality control - no one looking at items before they put them in the box. Sent out dishware with no insignias on the bottoms - obvious they are getting these off the streets and repackaging them in their own foam and boxes and marking up. Then I order silverware in one color, and they send another color, and they can’t locate the color I ordered - like, this ASJAD can’t find his own products. More like they can’t find any more to get from another company and repackage. NIGHTMARE. They’re just lucky they sent fedex labels and promptly posted that refund. I WISH I could post photos of the crap they sent.

STAY AWAY!!!

July 10, 2022
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Ordered 2 paintings to go together. Was told one wasn’t in stock (even thought it’s on the website). Was offer a replacement which didn’t match. I declined. I was then told it’s in a different warehouse so if I could pay additional $75 they would ship it to me. I said no, I have already paid. Then they cancelled my order but refused to cancel the matching piece ordered. Even now, the item is still listed available online and says it’s ships free!

June 3, 2022
Unprompted review
Rated 1 out of 5 stars

Will not REFUND a defective item!!!!!

Terrible awful customer service on defective product. I wish I could give 0 stars. I received a broken salt lamp that was $189.00. It had leaked all of the package and the salt dislodged. The lamp is very cheaply made. I contacted them and was required to send videos of the broken product. They offered me a 35% refund of the original payment or a replacement lamp. Which I do not want now that I have seen the quality. I have filed a complaint with BBB and noticed that this is a typical response from this company. They will not budge in their offer to me of a replacement lamp or $56 of $189!!!! I am appalled. Beware of this company.

May 30, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible if you have any issues with their products

You can get any of their products elsewhere; they're just a distribution house with an abysmal return policy. They'll give you the run-around on returns, EVEN if you have a faulty product (as I did) and will STILL charge you a 5% restocking fee AND won't refund you 100% of the charges (they take an additional 5%). They're AWFUL!!!

May 17, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM!!! I wish I have read the reviews about…

I wish I have read the reviews about this SCAM before purchasing from them.
It's been 5 months since I ordered two lamps, one came faulty, second never arrived as it has been sent to the wrong address. Im still fighting to be refunded as the replies to my emails, are as they never read them, a what they do trying to brush you off. Stay away as you will just loose money and your time. It should be reported to the authorities!!!

May 17, 2022
Unprompted review
Rated 1 out of 5 stars

Want to feel like you got scammed? Order something from Articture.

I ordered a $400 floor lamp which arrived looking like it had been through the ringer and the product inside was scratched.

But, whatever, so I put it together with no help from some absolutely nonsensical instructions that came in the box.

Overall quality was not there for the price paid. I try to buy things that will last a decade and can be given to a new home. This is not one of those products.

When you turn it on the LEDs are eye-searingly bright. Like you cant look in the direction of the lamp which makes it kind of unusable as a living room floor lamp.

Feels like there was zero quality control or testing, the lamp probably has a landed cost to Articture of $20, and I feel like I was scammed.

April 27, 2022
Unprompted review
Rated 1 out of 5 stars

Shockingly deceitful company

Shockingly deceitful company! The pack of 12 "acoustic wall panels" I ordered arrived 120 days later (not 30-50 days as promised) and they were just cheap, plastic things that are worth a fraction of the $211 I paid for them. Exactly the same type of plastic panels are available for a few Dollars each elsewhere. I expect something much thicker and better quality - really shameful. Avoid!!!

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

This is my new favorite site

This is my new favorite site. We've been finishing a basement/home theater and have been ordering all of our home decor from Articture.

Great quality products and the customer service is outstanding. Every email is not only answered immediately, it's been consistently from the same representative. My questions were answered, my exchanges were effortlessly processed and we'll definitely be purchasing more from this company.

March 10, 2022
Unprompted review

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