I bought some buxus balls . They are beautiful . Very real looking . Some you can get elsewhere look cheap . Also the after sales is amazing , a lovely lady called Heidi Yes I shall always buy from... See more
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Well what can I say, I am so over the moon with my regency planter in matte white. So Elegant, and has really added the final touch to the roof Terrace “artificialedenuk” thank you, from their rang... See more
Company replied
Absolutely LOVE my order. My Boxwood Spirals are phenomenal, they are so realistic. Each spiral has so much detail, it might as well be real. Can’t recommend enough, delivery was so speedy as well 1-2... See more
Company replied
We were pleased with the way AE acted towards us when in error they sold us a plant which was out of stock. We chose another and they gave us money off. Unfortunately FedEx let them down with a very... See more
Company replied
Company details
Written by the company
Artificial Elegance are suppliers of high quality contemporary garden planters, faux topiary, artificial plants, artificial trees and faux flowers and contemporary planters. We also offer design services for landscapes & interiors. Contemporary Planters ready made with artificial greenery.
Contact info
2 Gallows Hill, DY7 6BF, Kinver, United Kingdom
- 0121 392 2920
- info@artificalelegance.co.uk
- artificialelegance.co.uk
4.5
Excellent
30 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Real like buxus balls
I bought some buxus balls . They are beautiful . Very real looking . Some you can get elsewhere look cheap .
Also the after sales is amazing , a lovely lady called Heidi
Yes I shall always buy from here now
September 30, 2024
Very pleased with the product and great…
Very pleased with the product and great communication from the company
February 27, 2024
Reply from Artificial Elegance
Dear Stephen,
Thank you for taking the time to leave a review. We are pleased that you are happy with your purchase.
Kindest regards
Heidi
Excellent Customer Service & Quality Product
I bought a Fiddle Fig Tree from Artificial Elegance - initially there was an issue with the packaging / delivery of my tree. I was kept informed at every stage of the process to resolve the situation. The end result is that I have a stunning looking tree in my family room which was delivered within 10 days, inclusive of the time taken to resolve my original issue. Would recommend for the quality of product and for the level of Customer Service I received!
November 6, 2023
Unprompted review
Absolutely amazing orchids
The orchids are amazing! We now have two and just gave a 3rd as a 90th birthday present. We'll take these over "real" plants any day, you literally can't tell the difference! Worth every penny. And the service is outstanding, personal and responsive.
May 15, 2023
Unprompted review
Reply from Artificial Elegance
Dear Paul,
Thank you for taking the time to leave a review.
We are delighted to hear you are pleased with your artificial orchids.
Have a lovely day.
The poor thing came faced down resting…
The poor thing came faced down resting on a Styrofoam cube, looking downwards in the box.
The design is lovely, but it does smell. It smells like an old lady's house, the stuff they put in their wardrobe to keep the moths away.
The quality is not great. For a £100 I have expected better, much better. I'm sorry to say but it is nowhere near 'top-notch' as advertised on the website. I have fallen for the 'quality is prioritised' and 'quality is key' marketing. I should have gone with a less expensive option because the fern leaves look nothing like quality. The paint is not even and also peeling/flaking on most ferns leaves.
March 2, 2023
Reply from Artificial Elegance
Thank you for taking the time to leave a review. Having looked at the photos, I do agree that this is not our usual quality.
We are a new company, and all feedback is appreciated.
We have taken the decision to remove this item from sale, due to your comments, as quality is something Artificial Elegance pride ourselves on.
As mentioned in previous emails, if you would like to return the item, we will supply you with a refund.
Once again, apologies.
Top quality product very happy
December 1, 2022
Artificial Phalaennopis Orchids in white
The product is as described, so real to the eye and each orchid feels to the touch, positively alive. Delighted with our purchase.
August 22, 2022
Unprompted review
Excellent product
Excellent product, excellent service fast delivery...what's np to like?
August 12, 2022
Reply from Artificial Elegance
Thank you for taking the time to leave a lovely review.
Fantastic fake olive tree
Prior to ordering from Artificial Elegance, I had had to send a fake plant back to a different company, whose product was horribly 'plasticy' and fake looking. (Its not so easy to tell from a website picture).
So with a little trepidation I ordered a fake olive tree from Artificial Elegance. However, I need not have worried. On opening the box it was immediately apparent that this was a top quality product. I can honestly say it was the most realistic fake plant I had ever seen! The quality is absolutely superb. We are totally thrilled with it. And Artificial Elegance is the only company I would go back to for any future fake plants.
July 31, 2022
Reply from Artificial Elegance
So happy to hear you are pleased with your artificial olive tree. Thank you so much for taking the time to leave a review.
Beautiful orchid
My mother in law loves orchids but is in a nursing home. She requested an artificial orchid so it would be in flower all year. She is very happy with the orchid we send, she says it is beautiful. Also the customer service is excellent, great communication, fast delivery, good website. I would definitely purchase again.
July 28, 2022
Reply from Artificial Elegance
Thank you so much for your lovely review. Very happy to hear your mother in law is pleased with her artificial orchid.
Great Quality, quick delivery
Ordered the artificial bamboo. First time ordering from Artificial Elegance and they were great. Bamboo arrived very quickly was well packaged and is good quality looks quite real now it’s in place.
Will definitely order from them again.
May 1, 2022
Reply from Artificial Elegance
Dear Ms Whitaker,
Thank you so much for taking the time to leave a review. We are very happy you are pleased with your purchase.
Kind regards
Heidi
I ordered a white orchid in a grey…
I ordered a white orchid in a grey stone like pot. It was delivered promptly and packaged really carefully. It's beautiful and so real looking to both the eye and touch. Communication from order to delivery was excellent and I'll definitely be using this company again. Thank you Heidi and your team. You've a cracking new business. Sara xx
April 1, 2022
Unprompted review
I recently ordered a Rosemary Tower…
I recently ordered a Rosemary Tower from Artificial Elegance I was so impressed and absolutely delighted when it arrived. The quality and appearance was exceptional. Even the Customer Service and timely delivery matched the product.
March 14, 2022
Unprompted review
Reply from Artificial Elegance
We are so pleased you are happy with your purchase. Artificial Elegance is a new company and every review helps us improve. Thank you for taking the time to leave this review and very pleased to know that your happy with your purchase.
Great Service and Stunning Orchid
March 13, 2022
Reply from Artificial Elegance
Dear Josie,
So happy you are pleased with your orchid. We are a new company and appreciate all feedback.
A thank you email will follow tomorrow, with a discount code for a future purchase.
Thank you,
Have a lovely evening.
Kind regards
Heidi
We are so happy with our orchid
We are so happy with our orchid! Everyone who comes to our home will always compliments us on our plant and think it’s real! Affordable and great quality, I will buy more from Artifcialegance !!
March 2, 2022
Unprompted review
Am so happy with my artificial cactus…
Am so happy with my artificial cactus 🌵 it really does look really good, you would not know it’s artificial. Thank you.
Fantastic service and very speedy delivery, will definitely be ordering from you again.
January 20, 2022
Unprompted review
Reply from Artificial Elegance
We are very happy you are pleased with your artificial cactus. Thank you so much for taking the time to leave a review.
Reply from Artificial Elegance
Dear Mr Jaggard,
We are delighted you are pleased with your artificial plants. Thank you for taking the time to leave a review, we are a new company and all feed back helps.
Best wishes
Heidi
Excellent service and beautiful flowers
December 20, 2021
Reply from Artificial Elegance
Thank you so much for your positive review. We are a new company and every review helps us improve. We strive for excellence, with both product and service. We hope you and your family have a merry Christmas
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