artiplanto.eu Reviews 286

Have not received my item and no response from customer service

Awful quality control and terrible customer service. Ordered a rugs twice with no issue. The last two times was awful - first time the rug arrived with a bunch of black stains on it. Second time I ordered two rugs and both arrived with serious manufacturing defects and they will not refund stating it is not within the 14 day window. Unbelievable

I purchased a beige/tan checkered rug and the actual rug received was a black/cream checkered rug. I contacted customer service with photos of the incorrect rug and they were able to send me a return label pretty quickly. The item was delivered by to their facilities 8/7/24. When I contacted them, they said I have to wait a full 10 business days. It's now 9/5/24 and I have been contacting them weekly to check on my refund status with NO RESPONSE. I have no idea how I am going to get my $500-600 back. The company's number just goes to a voicemail as they say no customer representative is available. No one responds to my website chat. No one responds to my emails.

Listen to the reviews - this company is definitely a scam. I ordered a rug from them and received an order confirmation. A couple weeks went by and I never got an email stating my order was shipped so I emailed them. I got an email back from Megan that the rug was being “made” that week and then it would be shipped by the next week. This seemed weird to me because no where on the website did they say they were made to order, which feels like a big selling point if it was true. After two weeks of not hearing anything from them I contacted American Express and explained the situation and they reversed the charge. They told me if the company ended up shipping the item the charge would be recharged, which was the perfect solution because I still wanted the rug. I decided to reach out one last time to see the status of my order and now Megan claimed they were JUST about to send out my rug (how convenient for them!) but they received the claim from Amex and decided to cancel my order - without any communication. You think they would want to rectify the situation and send out the order and then tell Amex it was sent, but instead they just cancelled the order without communicating with the customer. I’m honestly not convinced this company has any rugs and they just hope people won’t contact their credit card companies and ask for the charges to be reversed.

I ordered a plant and planter on July 1st, received the planter and not the plant. The date for receiving it kept changing.. I requested a refund on August 12th and was told it would take 7-10 business days to receive a confirmation and the refund.
It is now September 4th and still no refund. I tried calling, emails and chats and no one is responding.
DO NOT ORDER FROM THIS COMPANY!
it’s theft.. I’m close to 300$ short for a plant I have NEVER received and what’s more disappointing is that no one answers the calls emails or messages.
Horrible service

Order AP96280 placed back on June 23rd (pre order) no movement until I followed up on August 6th, was told there was a delay in the items and would not be shipping until end of month. I requested to cancel my order and was told the refund would be issued within 7-10 business days from August 7th. Still waiting… I’ve sent multiple email follow ups with no response. Will be proceeding with a dispute with my credit card company . Avoid this company.

Similar review to the countless others on here. The product I ordered never arrived when it was supposed to (in May) so by July I requested a refund. When I reached out Megan stated that she would issue a refund within 5-7 business days and that was over ONE MONTH ago. Still no refund. Still no responses to my follow-up emails about this. Absolutely terrible customer service- save yourself the trouble and don't order from them.

Total utter scam.
Ordered $650 Rug July 10, 2024, never shipped. Contacted for refund July 23, 2024, told I would receive refund within 7 days. Emailed a further 3 times for update and NOTHING.

I placed an order for a rug on May 28th, unfortunately, the product I received was defective, which led me to contact you by email on June 5th to request a return.

Following this request, you proceeded to send a replacement rug on June 30th. However, the rug I received was in an even worse condition than the first one. On July 3rd, I initiated a new return request, and since then, I have been following up on the progress of this matter.

Indeed, I have sent follow-up emails to request a refund on July 16th, August 4th, August 7th, and August 11th, all without success. Additionally, I have made several unsuccessful attempts to reach you by phone, as your line is constantly out of service. Furthermore, during my exchanges via the chat on your website, I was assured that the return would be escalated, but I have yet to receive any updates.

I also attempted to resolve this issue through your social media manager on Instagram, again without success. Today is August 14th, and I still have not received any concrete response to my requests.

They're shamelessly taking your money without any regard for their customers!!!!

Similar to other reviewers, I have emailed Megan and called multiple times to receive a refund. I was assured I would receive my refund or atleast an email about it by July 29 and that never occurred. So I have been repeatedly following up and have not received a response (order no. AP96563). The quality of the tree was also not good which is why I did not want the tree anymore. This is feeling more of a scam at this point because of the complete lack of customer service.

I placed Order AP95752 on June 4th, 2024. Four of the five items arrived, but one still had not shipped, as of July 8th, so I wrote to customer service to cancel it. They were happy to cancel it, and said that I would recieve a refund to my credit card in 5-7 business days. It is August 13th, and I have still not recieved the refund, and now all of my customer service emails (both on the original chain, and on new service tickets) have been ignored. Terrible! What gives?

UPDATE: I chatted with Megan today and she again promised to reach out to investigate the status of the refund. She could offer no explanation as to the delay: "I will send an email regarding this matter now, but beyond that, there's not much more I can do.
Thank you for your understanding."

I still have yet to hear back from Artiplanto regarding my refund, despite their promise below to respond within 24 hours.

EDIT:

Incorrect.

I have been using the chat during business hours.

I called you on Friday at 9:53 AM and 10:22 AM and 2:56 PM and again today at 10:52 AM.

I emailed you on August 7 at 4:33 PM on August 9 at 9:56 AM and today at 10:52 AM.

I have ordered from this company three times before. On July 16, 2024, I placed an order, then had second thoughts and immediately reached out to cancel the order. I was told (in writing) that the order had been cancelled and that I would be fully refunded. After seeing that the order had not bee refunded, I contacted customer service and was again told that I would be fully refunded. It is now nearly one month later, and I cannot get in touch with anyone from the company. Their telephone number goes to voicemail, they do not answer my emails, and their chatbot is ineffective. I have been scammed. Warning to all.

I bought 3 Artiplanto plants and one of has developed holes in them- photo attached. The company told me they will not replace or give me a credit so i can buy a different one that does not develop holes.

So I ordered knowing it would be a pre order and would take a month. So time passes by over a month and they didn’t send the plant I ordered, so I look online come to find out there have TERRIBLE reviews. So I cancel my order. According to the conditions, if the product hasn’t been shippped out yet you can get a full refund. I cancelled my order and they said they’d give the refund but they completely avoided me since. I’m going to have to take legal action because this isn’t okay. Expensive “plant” just for them to SWINDLE MY MONEY.

Terrible experience with this company. The delivery person showed up at 9 pm with no advance notice and gave me the carpet I had ordered in the door of the lobby. The carpet was full of oils stains and it was not the right size. I had ordered a 8x10 but it was 5" short on the lenght and 6" on the width. They offered to replace the carpet but could not garantee that it would be the right size. Beware.

Wonderful, realistic plant. Very full. It looks lovely in my lounge. Delighted with it. Expensive but worth it.

Terrible. Paid for an order in full with expected shipping 3 weeks later. Was never informed that shipping was pushed to almost 2 months after that date so cannot meet a furniture installation deadline. Zero customer service + communication. I am still waiting for full refund as I never received any product! Not much trust that they will act in good faith so I may have to go through my credit card company to reverse the charge

I wish I could give Zero star!!!! They are super unprofessional and I feel like it’s a scam. I placed an order for an artificial
Plant on may 28, 2024 and it was mentioned in their website that the estimated date of shipping is June 10,2024. It was not a pre order item, it was not written in anywhere in the website. But it was not shipped and they did not even let me know that the shipping is delayed. After one month of waiting I started calling them, messaging them but they did not respond. Then I sent them an email and Megan (I think they only have one customer support representative!!!) responded that it’s a pre order item and will be shipped on mid July!! I did not argue and waited. But guess what!! They did not ship it. I waited till July 23 and reached out to them again. They responded that the shipping got delayed and will be shipped in august 5, 2024 (that’s what was actually written on their website for that item on July 23,2024. So they basically just tell us the date that is current in their website but not for my order). I told Megan cancel my order. Megan said she canceled my order and it will take 7 days to process. I waited till July 30 and guess what I did not get my money back. I called them, texted them, emailed them multiple times but they are not responding. It looks like they are intentionally avoiding my call. I tried to write a review in their website but they did not post it, they said they will review and post!!! But they did not, so basically they just post the 5 star review. Never faced that issue in usa!!

Please give my money back..

Very poor service. You just know they are not upfront or honest. I canceled an order for a carpet on July 8th just after my first payment. I had arranged to pay by Sezzle in 4 installments. I was assured by Megan that I would be reimbursed within 7 work days. It has been more than double that and Sezzle is still deducting payments. No one answers the phone and no one responds to emails. DEAL WITH ARTIPLANTO AT YOUR OWN RISK.