artiplanto.eu Reviews 286

Great realistic looking plants, packed really well too.

I would give a zero if it was possible. Bought an indoor plant and maintained it per the guidelines. It completely fell to pieces after a short number of months. The arms / stems rusted and fell off. Went to the company in good faith to tell them what happened and they refused any kind of resolution because of time passed… it was < 9 months!! I’ll never shop here again!

Re response: an artificial plant that rusts and falls apart at the base after 9 months is DEFECTIVE.
Shockingly poor quality products and even worse customer service.
Checkout the other reviews on Trustpilot and avoid!

I bought the fake olive tree 5ft . Amazing quality and fantastic customer service ! I would highly recommend this company if you are looking for fake plants , very realistic. I will be buying some more plants soon !

This plant looks so real. Very happy with my purchase. Great price. Fast delivery

Order hasn’t arrived and no communication. Got a thank you email confirmation on 23rd July but no order number on it. No reply to my email chasing order. Money has been taken from account

Unfortunately my order arrived damaged, however, I can’t fault their customer service as they promptly arranged a refund.

Excellent quality and well packaged. Some delay in delivery but customer services were most helpful in checking on whereabouts. The faux plants look excellent in situ and I am delighted with them.

I have bought two woven basket round plant holders from this company they are as nice and as fetching in real life as they are in there picture , bit pricey but well made and I beleave worth it .

We bought plants which were shipped from Germany to France. We were charged wrongly an extra €160 custom charge on delivery which we tried to claim back as it was an error and there are no custom taxes between EU states. After many attempts we were never reimbursed by Artiplanto.eu which was trying to blame the shipping company. But from a legal standpoint they were responsible being the seller and also they had made a clerical error in their export paperwork sent to the shippers. Artiplanto made no attempt in giving us some sort of credit note or goodwill, and we are now left with a great loss of money for something we didn’t owe. I feel Artiplanto customer service was poor as they interest was only their financial gains, not the customer’s interest and satisfaction. It made us feel very uncomfortable with any prospect of ordering more goods.

Our UPDATE following the negative response from Artiplanto.eu:
It was confirmed by both the shipper (FedEx) and our lawyer that the liability lies with the seller in this instance. “In accordance with the Consumer Rights Act, contracts are with the retailer or seller, and the responsibility lies with them”.
As we are not expecting any customer support from Artiplanto, we have given up with them and have moved forward to another supplier from which we are receiving the appropriate customer care and ethic. For us this case is now closed and we are putting this unfair loss behind doors to move forward with a company we can trust.

2nd failed advised delivery date. When contacted no explanation. No apology just shoved the blame on FedEx. FedEx informed me that nothing was sent to the originating FedEx depot. A label was raised but no product to match/ accompany it. Hence the delay. I requested Artiplanto to express the delivery but they replied in the negative.

Had a refund of £32 for a £150 tree and leaves still coming off poor

The best false plant I’ve ever seen. Not shiny, real bark and arrived so quickly. Can 100% recommend 👍

The plant looks amazing

Very nice plant, thank you

Avoid this company!
I ordered a faux tree from them on Feb. 27. I’m now being told it won’t arrive until May at the earliest. A couple of weeks after I ordered it, I started following up with them over email about when I would be receiving it. Every time they told me there were delays on their end and it would be another 1-2 weeks. Every 1-2 weeks I followed up and every time I was told 1-2 more weeks.
Then on April 16 I finally got an email from them saying the shipment was on it’s way. I was hopeful. But when I still never received it I clicked the FedEx tracking link to find our the order was never shipped, they had just created a label (although the email from Artiplanto announces it very clearly that the “shipment is on the way”).
Eight days after no change in status from the shipping label being created, I called their customer service. That person not only confirmed that the order never shipped but that they hadn’t even yet received it from their supplier in China. So they didn’t even have the product but still sent me an email pretending it had shipped. I was told to wait “another 1-2 weeks” (now that is first half of May). Save yourself the frustration and use another company. Unclear if they’ll ever actually send the order. They don’t seem to care at all about their customer experience.

I made an order to the UK and wasn't aware taxes would apply, they were added on the final step of the checkout which I hadn't seen until payment had been made.

I tried to cancel the order but it was too late as the order has been shipped. I was then told to simply refuse the order at my door for the item to be returned. They failed to mention I would pay over £50 in taxes and handling fees which they wouldn't refund.

Do not order from the UK!

Cheap, plastic, fake rip offs!
Really un happy with the purchase definitely not worth the money paid! If from the UK they will not refund and when pressed they will, as long as you pay for shipping back to Germany! Then when I looked into it no courier would take it as the length is too long and even if it was half the size it would cost over £70 to send back! AVOID IF YOU ARE UK BASED!
Poor customer service and poor quality!

Easy website to navigate and easy purchase process. Quick delivery with great communication.
Great plant 👍

Shocking! Nothing like the picture at all. Cheap crap, waste of money. Very disappointed & long wait.