Artisan Escapes  Reviews 133

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, highlighting the seamless process from start to finish. Many people appreciate the staff's helpfulness, professionalism, and dedication to finding the best holiday options, often going above and beyond to ensure a perfect trip. Consumers frequently mention having fantastic holidays and cruises, with all arrangements, including flights, transfers, and hotels, being well-organized and smooth. Reviewers particularly value the personalized service and the peace of mind that everything is taken care of.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers praise the professional, friendly,... See more

Holidays

Customers had positive experiences with holidays, often describing them as fantastic and unforgettable. Many... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Artisan Escapes on a number of occasions. Excellent service from all the team. Expertly sourced the best hotels for location and budget for our recent Canada/US trip, 'stitching together'... See more

Rated 5 out of 5 stars

Just recently returned back from a holiday to Majorca booked with Artisan Escapes. We were a party of 14 & it couldn’t have been better. Thanks to Ann & Jo for all their help with booking & keeping us... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Artisan Escapes enough. Absolutely blown away with the service we received from Ann and her team. She booked our wedding in Cyprus, dealt with the wedding coordinator overseas on our... See more

Company replied

Rated 5 out of 5 stars

Ann was fantastic at finding us the best price and options for our holiday. She takes so much time seeking out the best flight/hotel combinations to work for us and our budget. We have used Ann for ma... See more

Company replied


Company details

  1. Travel Agency

Written by the company

With over 25 years of travel experience, our goal is to help you plan your travel arrangements. We do this by listening to your requirements and then share our collective knowledge to give you ideas/create itineraries using our partnered tour operators, cruise lines , villa specialists etc . We have access to hundreds of specialist tour operators who know their destinations intimately , you usually don’t pay any difference booking with us or direct with the tour operator. Matched with complete financial protection and customer service , we really do care about your holiday as much as you do .


Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have just returned from a family holiday to Tenerife family…

We have just returned from a family holiday to Tenerife. Anne and staff recommended a hotel and resort that suited all of the group of 11.They sorted out seating on the plane and boarding passes etc. Great service would recommend Artisan to anyone.

July 12, 2024
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Thankyou so much Graham for taking the time to write a lovely review . Im so pleased that you all enjoyed your holiday .

Rated 5 out of 5 stars

Always the best

Always the best! Excellent service and wouldn’t hesitate to use again :)

August 1, 2024
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Thank you for your lovely review - its very much appreciated

Rated 5 out of 5 stars

Amazing team

I have recently returned from my 4th trip booked with Artisan Escapes. Cant wait for my 5th.
I cannot speak highly enough of Ann, Joanne and Tricia. They really are the dream team and just what you need to take the hassle out of booking etc.
Professional, knowledgeable and efficient and all go the extra mile to assist even down to printing my boarding passes.
We hit a problem at Manchester airport when there was an outage and one of the first texts I got was from Ann just checking we were alright. To me that says it all for a personal service from a travel company that care.
Give them a try you wont be disappointed.

June 23, 2024
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Thank you so much Karen for taking the time to write your lovely review . Its always a delight to arrange your holidays. We look forward to helping you with your next adventure.

Rated 5 out of 5 stars

Fantastic adventure holiday in Costa…

Fantastic adventure holiday in Costa Rica. Everything was amazing and all sorted by Artisan Escapes.

July 1, 2024
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Thank you Mick for taking the time to write a lovely review . Im pleased you both enjoyed the holiday.

Rated 5 out of 5 stars

A fantastic break thanks to Ann and the team at Artisan Escapes did…

Ann and the team at Artisan Escapes did a fantastic job of arranging our short break to Corfu at Dreams Hotel Resort. They were always on hand to answer questions to ensure our trip went without a hitch. We really didn't have to worry about sorting anything. All we had to do was enjoy it..... and we did!!! Thank you to the whole team at Artisan Escapes.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company!!!

What a company Artisan Escapes is! They made the experience of going on holiday an absolute pleasure. All the staff were so efficient. Communication with myself as lead booker for our group was excellent from start to finish! Everything went as planned and they couldn’t have done any more to assist us. I would highly recommend their service. Trust me you won’t regret it!

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Flawless complicated Bucket list trip trip…

Joanne at Artisan Organised me a trip including cruise up the Californian Coast into Canada then a road trip down the coast to Santa Monica then over to Las Vegas. There were many stops in hotels to get right.
Everything went exactly to the plans I wanted, I ticked off many bucket list boxes and few I didn't know I wanted. Everything went flawlessly. thanks to the team.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Another fantastic trip

We recently returned from another holiday arranged for us by Ann and team at Artisan escapes , This was the 6th one we have booked through them . We travelled to Thailand and then Singapore,
As always everything went like clockwork and the holiday definitely lived up to all expectations and more .
We can definitely recommend this agents and won’t hesitate to use again for our future travels.
Thankyou Artisan Team xx

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

Best local travel agent …

Anne and her team arranged our bucket list cruise from Bali Indonesia to Yokohama Japan. They managed to tailor the cruise with flights variations, extra stops in Tokyo and China. They are our go to agent for future holidays.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Gran Canaria

Gran Canaria
We received excellent service from Artisan from booking the trip to receiving documents and acting on special request. Would certainly use them again and have recommended them to family who have since used their services
Thank you
Anthony & Patricia

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Artisan organised a trip to remember to…

Artisan organised a trip to remember to Iceland. It needed to be tailored due to my mother in law having restricted walking ability. Hotel was spot on and every trip was amazing. Artisan couldn’t do enough for me given the recent disruption due to volcanic eruptions

February 12, 2024
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Thank you Heather for the lovely review. Im so pleased you enjoyed your trip to Iceland , it was our pleasure . We hope that we can help you with your next trip . Thank you

Rated 5 out of 5 stars

Exceptional company

We have booked 3 holidays so far with Artisan and would highly recommend them. Their advice and customer service is exceptional. Cannot wait to book our next holiday.

February 14, 2024
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Thank you Helen for your lovely review , its always a pleasure helping you arrange your lovely holidays . We look forward to helping you with the next one !

Rated 5 out of 5 stars

Top customer service

We have been booking holidays with Artisan Escapes for four years.
I would thoroughly recommend them. Always have top class service from booking through to departure and even have received help when on holiday. I wouldn’t hesitate to recommend them to anyone. From booking a short break to a long haul holiday.

February 19, 2024
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Thank you Caroline for your lovely review . Im delighted to hear that you are pleased with your booking experience with us and look forward to helping you with your future holidays . Thankyou

Rated 5 out of 5 stars

Booked a Caribbean Cruise at Artisan…

Booked a Caribbean Cruise at Artisan Escapes for January. Excellent service from start to finish from Joanne. She was very patient with me and gave me a variety of itineraries to look at. Always at the end of the phone for advice.
Would definitely recommend and use Artisan Escapes again:)

January 23, 2024
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Thank you Lucy for taking the time to write a lovely review. Im so pleased that you enjoyed your lovely cruise . We look forward to helping you with your next holiday.

Rated 5 out of 5 stars

Fabulous Honeymoon

Absolutely fabulous company, very professional and friendly.. Their service fron start to finish was outstanding and I have already booked another holiday with them... Thank you for making our honeymoon very specially..

February 1, 2024
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Congratulations on your honeymoon Jackie , and Thank you for taking the time to write your kind review . Im so pleased you had a wonderful time in New York .

Rated 5 out of 5 stars

Brilliant service & value making sure we had a magical time!

This was our first booking with Artisan and it was perfect! From start to finish the team were brilliant - they made sure we had the most magical, once in a lifetime experience in Lapland! There were lots of extra touches that were examples of great customer service but arranging for the elf visit to our house to tell our 7-year old where he was going the week after was amazing! The personal touch really does make a difference from the faceless booking online.... and it was better value! Couldn't recommend enough!

December 20, 2023
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Thank you so much for taking the time to write such a lovely review . We are delighted that you enjoyed your trip and your booking experience with us. We hope to help you with your future travel plans . Thank you

Rated 5 out of 5 stars

Once again Ann and her team at Artisan…

Once again Ann and her team at Artisan Escapes planned and delivered a fantasy holiday for us in New York. Thanks again Jeanette & Jeff

December 5, 2023
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Thank you for your very kind review . Im so pleased you had a wonderful trip to New York !! We hope to help you with your travel plans in the near future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look