Asceno Reviews 138

I’m a long time and loyal customer of Asceno, great pieces that are well made from beautiful fabric and timeless. I’m size uk 12 and wear Medium.

The pajamas are beautiful quality and customer service was extremely helpful.

Love my dress, the fabric is a luxe quality. Beautiful packaging, fast delivery and excellent service. The team was helpful assisting me.

Great website with an easy buying experience, lovely back end customer service...the product looks great too. Perfect gift.

Delivery was fast and description and quality of the dress was just as expected. It fitted very well and fabric was wonderful.

I ordered a silk co ord for holiday and absolutely love it, have worn it so many times. I wasn't sure initially on size and they were very helpful and it fits perfectly. Will definitely order another for my next trip!

I love this brand! The packaging and products are so beautifully made. The sales girl was so helpful in switching sizing. Thank you Asceno!

Bought the 'Nisha' dress from the website which said it could be washed. It looked old and faded after just one wash so I got in touch but Asceno then said that it was actually 'dry clean only' but still wouldn't refund, despite misrepresentation on the website, which is strictly prohibited under UK consumer law. 

They currently have the dress back and also have my money, and (shockingly!) told me I should pay them a further £8.50 for them to return it to me. I am relieved I used a credit card and could apply for a refund through Section 75, but I would never shop with them again. Unclear if this company is genuinely clueless about customer service / rights or if it's just plain arrogance that they think they're above the law, but neither option is a good look for them. 

This is a great company .Beautifully made clothes using really loverly natural fabrics. I have purchased several pieces and delighted with the fit ... easy to wear and very comfortable .Generous sizing.
Will definately buy more in the future and highly recommend.

The arrival of an order from Asceno is such a treat.
The delivery feels almost instant as it is so swift. The lovely simplicity of the packaging and the extra special
graciousness of a handwritten note makes your purchase special and that's before you have discovered your beautiful items. Thank you Asceno.

5 star service from Asceno. Exceptional service from Asceno, the on-line buying experience has got to be one of the best I have ever received. From the initial navigation of the website, garment quality, choice and price.  Placing an order to delivery was outstanding with overall communication efficient and friendly.   I was looking for a 100% silk slip dress for a reasonable price and I found it with Asceno.  I received my dress in super quick time, inside the outer box wrapping was high quality cream wrapping paper. a matching cream envelope with a personalised hand written note and the documentation. In its own cotton dust bag stamped Asceno lay my immaculate 100% silk dress, which I love. I also received an A3 sized Asceno marketing magazine within the box. Wow, what service!  I could not fault the professionalism of this company and I will be using them again. Full credit to the whole Team at Asceno, well done!

The experience starts with opening the box, it is beautifully packaged, eco box and paper and then the dust bag with your product in it. The dresses are beautifully made, the fabrics stunning.

Absolutely superb!

So many companies could learn from you - product, presentation and the customer experience, you have nailed it!

Beautiful wearable clothes, a brilliant customer service and speedy delivery all packaged perfectly. What more could a girl want.
Thank you Asceno.

Excellent.
Lovely bikini.
Great material.
Great fit.

One of the best customer experiences I've ever had. Quick delivery to Europe (duties and taxes prepaid), perfect fit and quality of the items, and very nice and helpful concierge team. Will definitely shop there again!

Have recently purchased a few items from Asceno and I absolutely love them all! Everything about this brand is magic - the service, the fit and quality of the clothing and the packaging - every detail is so well considered and just beautiful. Happy to have discovered them!

Love the dress, excellent quality and lovely linen. Prompt delivery

Everything about my ASCENO experience has been fabulous! I have been searching for a mother of the bride dress that was non traditional and amazing. The only dress I found was ASCENO and I am delighted with it.
The dress is beautifully made. Attention to detail is great from follow up emails, packaging and handwritten notes.
Thanks so much!

Fantastic customer support team. its the first time I have received an email from a company I have purchased goods from asking if the item purchased arrived and was suitable. very impressed

A lovely luxurious silk eye mask, it feels like a treat to wear it every nighttime. Made to the highest quality, delivered in less than 48 hours from order. A was a lovely company to deal with. This is my second Asceno item and I will definitely be purchasing more exquisite silk piece from them.