Ascenti Physio Reviews 

Francis was friendly and helpful thanks

I went with too much pain within 3 weeks my physio made me well and given good care and was very helpful.

I don’t know if this is an external company that nhs uses or if it’s a part of them, either ways horrible! I referred myself in January, only received an appointment for today, about 5 months later. My back was getting worst so was really looking forward to seeing them. Planned everything with work etc. My appointment was for 4 pm, about 11 am the notify me via email that the time for my appointment has changed to 2 pm, worked around that and got to the clinic for 2. No one acknowledges me until 2:40. Then a lost looking man comes out and calls another patient in, she very kindly points out I have been waiting much before her. He asks for my name, says there is no appointment for me on the list, offers me a card to call someone. By this time I was at breaking point, I just declined and walked out. Shame on them, messing people who are in pain around. Never again.. now contacted someone on private Good for nothing!

Very professional, thorough with all information and treatment, would 100% recommend

Timely arrange appointments with flexibility

Very caring and patient therapist
Samuel Niroo

Gauri was amazing. My experience with her was fun and informative. Understanding and makes you feel comfortable. Would definitely recommend her. I had problems with my shoulder and in the next few weeks I was back to being able to do my daily activities and sports. Even on the last appointment just before discharging, gave me a couple of tips to strengthen and protect my body. Overall, Gauri did an amazing job and If I have another problem would definitely come back to her.

Zeeshan helped me to recover from nasty shoulder injury caused by a fall. He gave good clear advice over the few weeks of treatment including exercises, stretches and the appropriate use of ice and now 6 weeks on, I am almost back to normal. Very convenient location near my home and he had a nice, clean, spacious office room. The app was easy to use at home with clear instructions for each exercise. Would definitely recommend.

Divya was very helpful and encouraging
Her exercises she provided and really helped ease the pain.
She was very good at advising me the best ways of making improvements.

Francis was a fantastic physio for my needs. Adjusted my programme to my needs and was always understanding regarding circumstances. Very proactive in aiding my recovery. 10/10

Gauri is a highly recommended physiotherapist. Very knowledgeable and able to convey information effectively

I have been trying to get an appointment for weeks now, but they have been unable to help me via any other means than phone, which is N/A to me atm. Email responses are few and far between. My ticket was closed, and they seem to be at the mercy of a poor internal technology system. The app and live chat are also not working despite what the contact us page says and what they have suggested. Once I can get some assistance and actually see a doctor, even just on a video call, I will update this review, but very disappointed atm. All the while, my issue worsens.

Great support and professional service from Samuel Niroo. Thank you for your help

Niveditha, makes you feel really relaxed. A very professional person and discusses everything with you.

I was impressed with my physiotherapist Mustafa Elmouna after he made a diagnosis of dextroscoliosis of my thoracic spine which I was unaware of and wrote a letter requesting my GP refer me to a specialist, In addition I benefitted from gait training, a suitable exercise plan, advice in response to questions and support with extra physical examinations which helped manage my painful osteoarthritis. This was provided with kindness, understanding, patience and a mind over matter approach.

I was very disappointed with the assessment service I received.
The assessor appeared tired, bored, distracted, and not fully present throughout the appointment. During the assessment, she mentioned several personal matters, including needing to use the toilet because she had been drinking a lot of water and had been busy all morning without a break. She was also stretching in front of me during the session, which felt unprofessional and gave the impression that my assessment was not being taken seriously.

Throughout the appointment, I felt rushed. I was repeatedly told that there was only limited time to assess me, and towards the end she kept mentioning that her next appointment had already started and that I was cutting into the next client’s time by “five minutes.” This made me feel uncomfortable and unable to fully explain my situation properly.
I understand that professionals can have busy schedules, but I believe time management and professionalism are very important in a service like this.
Clients attending assessments deserve full attention, respect, and to feel listened to rather than rushed through the process.

Was referred with work, had sessions with Victor and he has been brilliant, professional and very knowledgable in explaining the exercises and why they’re important! Will definitely be back 😌

The physiotherapist (Maryam Rani) at the Cannock centre provided excellent support and treatment for my plantar fasciitis, helping to significantly reduce the pain and discomfort in my foot. I truly appreciated her professionalism, care, and effective guidance throughout the 3 sessions I had.

Excellent service from Samuel Niroo which enabled me to recover after accident. Easy to follow exercises through the app and face to face appointments. Would recommend.

Samuel Niroo was extremely helpful, he listened to me and quickly diagnosed the problem. After developing a training programme for me he got me back to running as quickly as possible.

Had Pirun as my physio. He was very patient and provided with useful advise and helpful support for my recovery.