Ascenti Physio Reviews 

6,400
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and compassionate approach, making sessions effective and supportive. Many people highlight the exceptional service, noting significant improvements in their conditions, pain relief, and increased mobility thanks to tailored treatment plans and clear explanations. However, some customers also noted significant difficulties reaching the company through their call center or online options, often spending long periods trying to get assistance. A few other people also felt that waiting times for appointments were excessive, with some experiencing delays in internal referrals.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, understanding, and... See more

User experience

Consumers find user experience to be positive, with many reporting great, clear, and helpful interactions... See more

Location

Customers consistently note ambiguous experiences with location, with some finding specific offices like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My physiotherapist Ammarah was amazing. She was so professional, she checked in with me before every session, checking how I was feeling. Build up a nice rappor during sessions. Gave me good & c... See more

Rated 5 out of 5 stars

I have been attending physiotherapy sessions with Evangelos Nomikos for recovery on my ruptured Achilles tendon where I required surgery for almost 6 months. I must say the care I received was of the... See more

Company replied

Rated 5 out of 5 stars

I recently received help for a knee injury by Quratulain at Ascenti. After an initial video call she provided me with a tailored exercise plan which has helped re strengthen my knee and drastically re... See more

Rated 5 out of 5 stars

I had been suffering for many weeks with a knee injury that prevented me from sleeping for 5 weeks. I initially went through the NHS and felt i was just being passed from Clinician to Clinician. I w... See more


Company details

  1. Physical Therapy Clinic
  2. Physical Therapist

About Ascenti Physio

Written by the company

We are Ascenti Physio. The leading provider of physiotherapy - helping thousands of people to elevate their health and live active lives every day.

Whatever your physiotherapy and wellbeing needs, we’re here to help.

With speedy access to advanced therapies and affordable treatments, our clinicians can get to the heart of your problem and treat it fast.

Enjoy convenient access to highly trained physiotherapists wherever you need to be, with same-day appointments available either face-to-face or online as part of our award-winning virtual service.

With more than 20 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy.

Ascenti is a dynamic and progressive company – advancing physical therapies by making them more accessible to all, raising standards and pioneering new digitally enabled physiotherapy and musculoskeletal (MSK) services.

Our amazing people make us who we are and lift us above the competition – with a national network of 300 directly employed Ascenti clinicians delivering upwards of 600,000 treatment sessions every year. Enabling people to make headway after illness and injury, step back in to work after accidents, or simply stay active and keep moving forward in their daily lives.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(6,400)

1,168 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with results

Samuel Niroo was very thorough with a first examination to find where then points of pain were in my lower back.
Gentle daily exercise was prescribed first and targeted massage at second & following appointment seamed to improve mobility in a few weeks.

Very happy with results, With full mobility back with only a very minor neggle every now and then which is to be expected.

Overall happy

June 8, 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. From October to May I have been seeing them. Ive been given 6 different physios none of which listened to me.

They have not helped with my pain even at points making it worse. No consistent care.

June 8, 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Hi Callum

Thank you for sharing your feedback. We are sorry to read that your experience has left you feeling unsupported and without the continuity of care you expected.

If you would be open to sharing a few more details, you can complete our feedback form at www.ascenti.co.uk/compliments-complaints or email contact@ascenti.co.uk with your full name, date of birth and postcode so we can assist you directly.

The Ascenti Physio Team

Rated 5 out of 5 stars

Back on my feet!

I can’t recommend Sarfaraz Banatwala in Leamington Spa highly enough. When I first started treatment for my foot and ankle injury, I was struggling with pain and limited flexibility. The physio work made a huge difference, and after several sessions my flexibility is back and my foot has healed really well. The exercises he gave me were simple, effective, and really helped my recovery.

Sarfaraz was always professional, encouraging, and genuinely invested in my recovery throughout the process. I would highly recommend him to anyone needing physiotherapy treatment.

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience, shocking customer service

After my experience with this company I would advise everyone to find a new Phisio, my initial appointment was supposed to be an hour I was back out in the car within 30 minutes the second was only 20 mins and just gave basic information, they also charged me for a “missed appointment” £42, I never booked this day as I had other commitments and as I hadn’t heard from them regarding the appointment the next day they said I had missed the day before, I had it down on my phone and they still refused to send me any proof of text messages supposedly reminding me of appointment times, just a really negative experience and one I would advise to avoid

April 23, 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Hi, thank you for sharing your feedback. We are sorry to read about your experience and the concerns you have raised around both your appointments and the charge applied to your account.

If you would be open to sharing a few more details, you can complete our feedback form at www.ascenti.co.uk/compliments-complaints or email contact@ascenti.co.uk with your full name, date of birth and postcode so we can assist you directly.

The Ascenti Physio Team

Rated 5 out of 5 stars

Venkatesan Kannan was my physio…

Venkatesan Kannan was my physio therapist and has been really helpful in getting my legs back to normal. After falling on my shin in a holiday, i could not walk for more tha 30 mins without feeling pain and heavy legs. But now fater having done 5 physio sessions with Venkatesan i have significantly improved and went back to normal life with my regular sports life too. Thanks a lot

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Wokingham physio

Great experience from Mayuresh at Wokingham following an ankle sprain whilst running. There were a few simple steps to recovery that included easing pain, increasing mobility and strengthening and I should be back to running again very soon.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had been struggling with tennis elbow…

I had been struggling with tennis elbow for quite some time, and it was starting to affect both my work and everyday activities. After seeing Francis, I finally felt like I was in the right hands.

From the first appointment, Francis took the time to thoroughly assess my condition and explain exactly what was causing the problem. His knowledge, professionalism, and clear communication immediately put me at ease. He developed a tailored treatment plan and provided exercises that were easy to follow and incredibly effective.

Over the course of my treatment, I noticed a significant reduction in pain and a steady improvement in strength and mobility. What impressed me most was that Francis focused on addressing the root cause rather than just treating the symptoms, helping me build confidence that the issue wouldn’t keep returning.

Thanks to Francis, I’m now back to my normal activities with little to no discomfort. I would highly recommend him to anyone dealing with tennis elbow or any other musculoskeletal issue. A genuinely excellent physiotherapist who clearly cares about getting the best results for his patients.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great phsyio

Justin was a fantastic help, even though I’ve been training for years he was able to tell me what to do to strengthen my problem area (the neck) would highly recommend ascenti! Thanks mate!

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

excellent service

My Daughter has just finished a block of Physio with Ioannis. He was so informative through every step and made us feel comfortable. She has recovered very well and feels confident to continue at home.

I was very happy with how Ioannis checked everything and would definitely recommend him.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Gauri was very helpful!

Was treated by Gauri due to a sudden neck pain. Helped me understand the root cause and gave me relevant exercises with weekly check ins. Problem was resolved and now pain free. She was amazing and would definitely recommend

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

After my car accident

After my car accident, I started physiotherapy at Ascenti Banbury, and I couldn’t be happier with the care I received. My physiotherapist was knowledgeable, supportive, and genuinely focused on helping me recover. The sessions made a huge difference, and I’m feeling like myself again. Excellent service.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Physiotherapy with Evangelos

Used Ascenti for physiotherapy work and was working with Evangelos Papoulidis. He is a spectacular physio and can’t recommend him highly enough. Over the last couple months we worked through a hip injury I had that was causing flare ups all over my right side. He helped me manage symptoms with massages while I stayed active and worked through the routines that he assigned me which were all spot on. Extremely happy with the process and Evangelos was there whenever I needed him.

June 3, 2026
Unprompted review
Rated 2 out of 5 stars

Two appointments and one huge waste of time

I have had two appointments so far. The waiting time for an appointment is over a month. By the time of my appointment most of my problem was gone by itself. The physiotherapists only showed me what exercises to do without actually having me do them so I could learn them. The videos I received for practice on the app were not clear (what exactly are the correct positions, how exactly you should hold exercise bands etc.). I attended the second appointment for another problem, only to find out that the referral process needs to be started anew for each new problem (the new problem was addressed though). I asked to do the exercises myself during the visit but it was like talking to the walls. I asked for some other guidance than the app videos and was promised a pdf by email which I have not received. I got another appointment in 6 weeks, by which time the new problem will surely be gone by itself as well. This sort of physiotherapists seem to be working to prove the fact that people can actually be replaced by AI with huge cost savings and no decrease in quality (sadly for mankind as I do not actually want this to happen).

June 2, 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Hi Adina

Thank you for sharing your feedback. From your review, it is clear the support you received did not feel as useful or clear as you had expected. This is not the standard of care we aim to provide.

If you would be open to sharing a few more details, you can complete our feedback form at www.ascenti.co.uk/compliments-complaints or email contact@ascenti.co.uk with your full name, date of birth and postcode so we can assist you directly.

The Ascenti Physio Team

Rated 5 out of 5 stars

Lower back pain

Quratulain really helped with my lower back pain. She was very professional, kind and patient. I have been given exercises to do at home and advice that have really helped.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Rotator cuff injury

Have had a rotator cuff injury that’s lasted over 6 months, lost all confidence to exercise without pain. Jutika at Ascenti was able to put me on the path to recovery. She was able to explain the issue, what needs to be done and the exercises. She was also able to assist in correcting my posture.

The Ascenti app is a great resource to have, however it won’t allow you to play music whilst using it. Can’t win them all!

Thank you!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Effective physio for rotator cuff pain

Divya Gadhiya has been providing really effective physio for the rotator cuff pains in my shoulder, and together with the exercises she has been recommending to do at home, it’s making noticeable improvements after 4 weeks. Divya is professional, knowledgable and also calm and friendly, and I would highly recommend her physio services

June 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look