HBSUK Reviews 5,754

I have had three assessments ,online and buy telephone.But I'm not sure 3 was necessary.I was pleased the last assesment resulted in action and have a scan being booked in .Im hoping that after my scan I can have some treatment, on my fourth appointment.All of the people I have spoken to have been extremely nice.

Ease in joining the call, a comprehensive review with detailed overview of next steps, and efficient, thank you.

Physio rang me right on time and was super friendly and helpful. Gave some sound advice asking questions about my symptoms and promptimg me to give as much detail as possible. I felt reassured as to the next step I need to take and her remedial interim advice was excellent :)

I was given an appointment with a consultant within 2 days and then an mri scan booked for 3 days later and follow up appointment with consultant 3 working days later. So efficient. Thank you.

Waste of time. 30 mins wasted

Able to speak to someone and get sorted quickly

Very helpful staff & great service

Call audio don’t work on hospitals side, 0 attempt to fix it just cancelled the appointment and said someone will be in touch to rebook which they haven’t

My concerns were listened to and the doctor was patient, courteous and thorough.

Great experience - very fast appointment, clear advice and guidance, super fast referral and follow up. Couldnt ask for more!

Knowledgeable about which exercises are best suited for me and implementing a plan which is followed thru every 2 weeks. Although today’s scheduled appointed was missed.

I had my online consult via HBS clinicians and specialists. From the assessment to the actual physio sessions are managed and acted in a timely manner. Also, the access to the online interface provides easy access to documents and assessment

I spent more than 20 minutes filling in questionnaires prior to one of your people calling me. Then, when you called, you asked the exact same questions which I had already answered in the questionnaires, despite saying you had already read it. Also, you may want to review the questions you ask people. For example. (Q) when does your knee hurt? (A) ONLY when i walk down hill for prolonged periods. Next question. Does it hurt when you are in bed at night? (A) No, as I said, it only hursts when I walk down hill for prolonged periods. Next question. Does it hurt when you wake up in a morning? (A) No, as I said before, it only hurst when I walk down hill for prolonged periods.

Virtual Lucy is an excellent concept. Made getting help so easy. Wish all healthcare was this easy!!

easy and straightforward to book and chat

very good service

Physio was really helpful and quick. He listened well and came up with a sensible set of exercises to begin the road to recovery.

complete waste of time, tried booking only available mri which was 1.5 hour away from my address, when i went back to axa they coluld book one 20 mins away. and now have to start all over again. was hounded by phone calls from the team to set up the mri and then told it was for my knee (actually my ankle).

Timely and well thought out system..can't fault it.