Easy to book the appointments and the doctors attended on time and were very helpful. Obviously not an emergency but did feel things moved a little slow, waited one day for first appointment then got... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was supposed to be a video appointment, but it wasn’t. I did not receive the link to book or to proceed with the scan. As mentioned by the doctor, I was referred for an emergency scan, but I have... See more
Company replied
Great service and friendly staff, it would be five stars but when joining the video call there is not an option to switch the camera around. I was using the latest iPhone, so I’m not sure if thi... See more
Company replied
I've generally had an exceptional experience with this company, once I've got the initial assessment, which can be a bit confusing and having to wait to hear back if my claim has been approved. But th... See more
Company replied
Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6K reviews
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Nerve compression
Understanding the core reason for the issue and suggesting multiple solutions to ease out the problem
May 26, 2026
Had a good appointment.
Had a good appointment booking experience. There were a lot of available sessions. Then went on to have a phone appointment. The professional asked questions to assess my situation and provided advice and options.
May 23, 2026
The physio I was meant to have a video…
The physio I was meant to have a video call don't appear for my appointment and I receive no feedback as to why he was a no show.
May 26, 2026
Very impressed with the speed and ease…
Very impressed with the speed and ease of making appointments and the quality of the physios.
April 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent experience
Professional, clear and gave me confidence in review. diagnosis and next steps.
May 14, 2026
Reply from HBSUK
We're glad we could provide clarity and confidence and next steps. Thank you for your positive feedback.
very efficient
May 21, 2026
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Reply from HBSUK
We're glad to hear your booking and appointment were quick and easy. Thank you for your feedback!
Communications were prompt
Communications were prompt - easy to follow.
The physiotherapist was patient with detailed commentary and questions.
The scan was booked according to the time frame given.
May 14, 2026
Reply from HBSUK
We're so glad to hear that our communication was clear and that our clinician was patient and thorough. Thank you for sharing your positive experience with us!
Everything has been smooth sailing
Everything has been smooth sailing, issue was diagnosed on first visit
May 15, 2026
Reply from HBSUK
We're glad everything went smoothly and the issue was quickly resolved. We appreciate your feedback.
Bad connection
Unfortunately, the line wasn’t clear, could not use the video and conversation was kept cutting off,,,, nobody’s fault, I think, just had a bad connection and a bad luck…. Because she tried to connect with me sometimes, we lost some valuable time and she was rushing to end. I didn’t know what next step was so I had to call AXA back.
May 13, 2026
Reply from HBSUK
We appreciate your feedback and will investigate these technical issues. If there is anything else we can help you with, please contact us on 0115 857 3842.
Being listened to properly
Being listened to properly. Decisive action and swift response to recommendations made by the health professionals.
May 18, 2026
Reply from HBSUK
We are glad to hear that you felt listened to and that our team provided swift, decisive action. Thank you for your kind words!
Reply from HBSUK
We appreciate your feedback. We're glad you enjoyed your experience.
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Not user friendly
Not user friendly, difficult to get a quick update and difficult to track communications.
May 23, 2026
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Reply from HBSUK
We're pleased to hear you found the instructions easy and delivery timely. Thank you for your feedback!
The Physiotherapist/Clinician
The Clinician, Ms. Noorjahan Sayed, was very helpful in resolving an initial glitch with the video connection and proceeded to assess my situation in a most professional and kind manner.
May 21, 2026
Reply from HBSUK
We're glad to hear our clinician provided such professional and kind assistance, even with a video connection glitch. Thank you for sharing your positive experience!
Easy to use and helpful reminders
May 8, 2026
Reply from HBSUK
We're glad you found the HBS platform easy to use and helpful! Thank you for your feedback.
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
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