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Ascot Lloyd Reviews 399

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and professional approach, often highlighting their ability to explain complex information clearly and provide sound advice. The customer service is consistently described as excellent, with many appreciating the quick response times and efficient handling of inquiries. However, some people were dissatisfied with occasional delays in getting a response or being directed to the correct department. A few customers also mentioned issues with communication regarding account changes or advisor assignments, leading to some frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Service

Users describe positive interactions with service. Customers consistently praise the helpfulness and... See more

Customer communications

Consumers find contact to be positive. Many reviewers praise the company's efficiency, helpfulness, and... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the swift and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aimi was polite and gave me the confidence in her manner that she will look after our joint investments. Her following actions to locate our withdrawals illustrated that she is more than words. We ha... See more

Rated 5 out of 5 stars

I have the pleasure to deal with your advisor Mike Browning. I have absolute faith in his advice he makes you feel as though you are his only client he is a throughly nice man who gives me complete co... See more

Rated 5 out of 5 stars

Contact via phone was quickly answered. Ascot Lloyd team member was patient, courteous and friendly. I really appreciated the help and support while I logged on to the web site for very first ti... See more

Rated 5 out of 5 stars

Jojo at Ascot Lloyd was helpful, polite and dealt with my enquiry promptly. I received the promised emails shortly after our phone call ended ensuring that I was fully informed of the correct time and... See more


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

Here at Ascot Lloyd, we pride ourselves on being financial advisers who offer financial advice & financial planning to personal & corporate clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Service

I had a great service from my financial advisor who helped me navigate a withdrawal. He provided me with a really good service which was so helpful.

May 1, 2026
Rated 4 out of 5 stars

Happy bunny.

My annual review with Tim Slater was as professional as usual. Agreed that I should increase my monthly withdrawal. Sadly this took longer to be received than I hoped. A consent form wasn’t very forthcoming. I’m extremely pleased with the managing of my fund considering the volatile market.

May 1, 2026
Rated 5 out of 5 stars

Professional customer service

Always delivers advice in professional manner however makes it understandable to those who have limited knowledge of investments,pensions. Would not hesitate to recommend to friends.

May 1, 2026
Rated 5 out of 5 stars

A great company

I've been with Ascot Lloyd for many years. They've given me excellent advice, good communications,
and a personal adviser on hand for reviews & any questions I might have. Highly recommended.

May 1, 2026
Rated 5 out of 5 stars

Excellent Advice always given

I have the pleasure to deal with your advisor Mike Browning. I have absolute faith in his advice he makes you feel as though you are his only client he is a throughly nice man who gives me complete confidence and I trust him 100%

May 1, 2026
Rated 5 out of 5 stars

Regular financial advice


The Company sends information regularly which along with specific advice from your Advisor is helpful, especially for those of us who rely on that advice to make financial decisions.

March 31, 2026
Rated 4 out of 5 stars

Annual Withdrawal from Aegon

The review with my financial adviser was very good and my requests for annual withdrawal is implemented, however, this year Aegon first part withdrawal well on time with the balance submitted just in time related to my tax requirements.

April 1, 2026

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