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Ascot Lloyd Reviews 399

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and professional approach, often highlighting their ability to explain complex information clearly and provide sound advice. The customer service is consistently described as excellent, with many appreciating the quick response times and efficient handling of inquiries. However, some people were dissatisfied with occasional delays in getting a response or being directed to the correct department. A few customers also mentioned issues with communication regarding account changes or advisor assignments, leading to some frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Service

Users describe positive interactions with service. Customers consistently praise the helpfulness and... See more

Customer communications

Consumers find contact to be positive. Many reviewers praise the company's efficiency, helpfulness, and... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the swift and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aimi was polite and gave me the confidence in her manner that she will look after our joint investments. Her following actions to locate our withdrawals illustrated that she is more than words. We ha... See more

Rated 5 out of 5 stars

I have the pleasure to deal with your advisor Mike Browning. I have absolute faith in his advice he makes you feel as though you are his only client he is a throughly nice man who gives me complete co... See more

Rated 5 out of 5 stars

Contact via phone was quickly answered. Ascot Lloyd team member was patient, courteous and friendly. I really appreciated the help and support while I logged on to the web site for very first ti... See more

Rated 5 out of 5 stars

Jojo at Ascot Lloyd was helpful, polite and dealt with my enquiry promptly. I received the promised emails shortly after our phone call ended ensuring that I was fully informed of the correct time and... See more


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

Here at Ascot Lloyd, we pride ourselves on being financial advisers who offer financial advice & financial planning to personal & corporate clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Overall Opinion

Always explain things in a clear and concise way. Do not use any unnecessary jargon, always keep things simple. Investments have always done well and they are happy to explain anything I'm not sure about, also happy to answer any questions in a timely manner.

November 19, 2025
Rated 4 out of 5 stars

We had the planned chat at the time…

We had the planned chat at the time arranged. Being made to change advisor with no information and in general poor information when account details change the change of advisor for instance, why does every single account have to be changed individually? surely it can be done that any account in my and my wives name would all change at once.

November 15, 2025
Rated 5 out of 5 stars

Contact via phone was quickly answered

Contact via phone was quickly answered. Ascot Lloyd team member was patient, courteous and friendly.
I really appreciated the help and support while I logged on to the web site for very first time.
First contact really good. Perfect coordination with recent posting of guide booklet.

October 14, 2025

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