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Ascot Lloyd Reviews 399

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and clear explanations, making interactions pleasant and informative. The customer service is frequently highlighted as excellent, with many people appreciating the prompt responses and efficient handling of inquiries. The overall service provided is often described as professional and reassuring, with consumers noting the valuable advice and support received. However, some people mentioned initial delays in getting a response or being directed to the correct person, causing some frustration. A few other people also felt that there was a lack of communication regarding changes in advisors or account details, leading to inconvenience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent advice, good communication,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the helpfulness and efficiency... See more

Customer communications

People report positive experiences with contact, noting the company is efficient and provides good advice,... See more

Response time

Consumers generally express satisfaction with response times, noting quick and efficient communication. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aimi was polite and gave me the confidence in her manner that she will look after our joint investments. Her following actions to locate our withdrawals illustrated that she is more than words. We ha... See more

Rated 5 out of 5 stars

I have the pleasure to deal with your advisor Mike Browning. I have absolute faith in his advice he makes you feel as though you are his only client he is a throughly nice man who gives me complete co... See more

Rated 5 out of 5 stars

Contact via phone was quickly answered. Ascot Lloyd team member was patient, courteous and friendly. I really appreciated the help and support while I logged on to the web site for very first ti... See more

Rated 5 out of 5 stars

Jojo at Ascot Lloyd was helpful, polite and dealt with my enquiry promptly. I received the promised emails shortly after our phone call ended ensuring that I was fully informed of the correct time and... See more


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

Here at Ascot Lloyd, we pride ourselves on being financial advisers who offer financial advice & financial planning to personal & corporate clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have been using Ascot Lloyd for a…

I have been using Ascot Lloyd for a number of years and have always had a good experience. They are clear in their advise and happy to take questions if you have any.
Their attention to detail is second to known.
I would thoroughly recommend Ascot Lloyd for any financial advice.

July 10, 2025
Rated 4 out of 5 stars

Resuming contact

After no contact for several years I discovered you had an incorrect Email address. This has been sorted and I have no complaints about subsequent contact

March 27, 2025
Rated 1 out of 5 stars

Not very helpful.

Not very helpful.
You live abroad but forced to maintain a SIPP in the UK? No thanks.

June 8, 2025
Unprompted review
Ascot Lloyd logo

Reply from Ascot Lloyd

Good afternoon, thank you for your review. We are sorry to hear we have not met your expectations, and we would like to understand more so we can improve our services. Could you please reply to our direct message on Trustpilot with your full name and a phone number or email address, so we can arrange for a member of our team to contact you? Thanks Alex

Rated 5 out of 5 stars

Mustafa Mahmood

I have been extremely impressed by the service given concerning my pension annuity.
The advice given was straightforward and evrything was explained to me in as much detail I required.
I would not hesitate to give my full recomendation.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great advice from Ascot Lloyd

The advisor was excellent and explained everything in detail.
I feel confident I have received the best advice.
I was kept informed with each step and process and everything was made clear.
Overall I am totally happy with my new advisor.

May 20, 2025

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