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Ascot Lloyd Reviews 399

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and professional approach, often highlighting their ability to explain complex information clearly and provide sound advice. The customer service is consistently described as excellent, with many appreciating the quick response times and efficient handling of inquiries. However, some people were dissatisfied with occasional delays in getting a response or being directed to the correct department. A few customers also mentioned issues with communication regarding account changes or advisor assignments, leading to some frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Service

Users describe positive interactions with service. Customers consistently praise the helpfulness and... See more

Customer communications

Consumers find contact to be positive. Many reviewers praise the company's efficiency, helpfulness, and... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the swift and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aimi was polite and gave me the confidence in her manner that she will look after our joint investments. Her following actions to locate our withdrawals illustrated that she is more than words. We ha... See more

Rated 5 out of 5 stars

I have the pleasure to deal with your advisor Mike Browning. I have absolute faith in his advice he makes you feel as though you are his only client he is a throughly nice man who gives me complete co... See more

Rated 5 out of 5 stars

Contact via phone was quickly answered. Ascot Lloyd team member was patient, courteous and friendly. I really appreciated the help and support while I logged on to the web site for very first ti... See more

Rated 5 out of 5 stars

Jojo at Ascot Lloyd was helpful, polite and dealt with my enquiry promptly. I received the promised emails shortly after our phone call ended ensuring that I was fully informed of the correct time and... See more


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

Here at Ascot Lloyd, we pride ourselves on being financial advisers who offer financial advice & financial planning to personal & corporate clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Craig

Craig, took the trouble to contact me and provide very helpful advice.
This is unlike my last 4 years experience of Ascot Lloyd with no annual reviews and no contact at all from an adviser. Until my experience with Craig I would give Ascot Lloyd 0/10.

May 14, 2025
Rated 4 out of 5 stars

Prompt response to query

There was a technical issue with calls disconnecting at first, however the customer service operators were helpful at sorting it.
My query was resolved quickly by Ascot Lloyd and the team really helpful. Thank you.

April 1, 2025
Rated 1 out of 5 stars

Unprofessional and rude

Our initial meeting was very positive. However when we approached them for a second time further down the line, the promised email in a 'few days' ended up being almost 2 weeks, and they didn't even bother calling when they said they would. No follow up email either. I sent an email to express my displeasure & didn't get a response to that either. Unprofessional and frankly rude. Will be using another IFA

April 2, 2025
Unprompted review
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Reply from Ascot Lloyd

Hi John, thank you for your review; I'm sorry to read about your experience. We’d like to investigate this a bit more for you. To do this, please could you reply to our direct message on Trustpilot with your full name and a contact phone number or an email address, so we can arrange for a member of the team to contact you. Thanks Alex

Rated 5 out of 5 stars

Raj was fantastic

Raj was fantastic. I did not have a lot of question but what i did have was answered on the spot. More help was offered as and when it is required. Would highly recommend Ascot Lloyd.

March 26, 2025
Rated 5 out of 5 stars

Very professional in everything they do.

Raj Chauhan was very helpful when we called. He was both extremely professional and knowledgeable in the matter we were considering. We would highly recommend Raj and Ascot Lloyd for your investment queries and advice.

March 27, 2025

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