Ascotts Group Limited Reviews 876

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often going above and beyond to assist. The service provided is frequently described as excellent, efficient, and reliable, giving customers peace of mind and confidence in the work performed. Many people appreciate the high quality of work and the dedication of the team, highlighting a seamless and positive overall experience. However, some reviewers were not happy with the time taken for services, mentioning waits of several hours for MOTs and services, and delays in bringing vehicles back from the MOT center.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the excellent and professional service... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the quick, efficient,... See more

Quality

People report positive experiences with quality, consistently praising the high standards of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

Every time I visit Ascotts, I’m always welcomed with a warm and friendly greeting. The staff, Kevin, Phil, Tash, and many others are consistently helpful, professional, and genuinely care about their... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more


Company details

  1. Motor Vehicle Dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

876 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

Brand New vehicle

Brand New vehicle, door alignment still not satisfactory, front wheel balancing weights fell off within 12hrs of leaving facility, intercom system a downgrade from previous TXE models so in all honesty my visit was wasted time.
The staff are friendly and professional but alas my issues remain the same.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

A big thank you to Ascotts

A big thank you to Ascotts.
I'm a cab driver ot 42 years and Ascotts have been brilliant.
I've fell on bad times due to the fact my wife had a stroke and a cardiac arrest while driving .
I had bought a new cab from Ascotts 6 months before this episode but things deterated so had to throw the towel in.
In short ,I couldn't sell the cab but as usual Ascotts came up trumps.
Barbie,what a fantastic woman,took the cab from me and has arranged a sale .
I would have been in the proverbial with out her help,Thank you Barbie and Ascotts
First class family run business
Xxxxx

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Ascotts is first class

Always a great professional service from Ascotts. Been going here for over 15 years now.

Bit of a longer journey to get to them at current location but worth it to be fair.

They know most if not all of us cabbies by name also

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

I have now been with Ascotts for a…

I have now been with Ascotts for a whole year , From first buying my LEVC Cab through servicing , and plating . All experience have been top , Reception staff through to workshop staff are professional , friendly, and knowledgeable , long long way from getting your Cab from the “Arches” Thank you Ascotts

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

World class service

All the staff are great and will always go that extra mile.
We have 20 vans that are always in and out for services and repairs and I have always been given a world class service and I would highly recommend the Company for your sales,service and repairs.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

I have been a London licence cab driver…

I have been a London licence cab driver for over 25 years. And have been dealing with ascots, right from the day i've got my license.
They are incredibly efficient courteous.
And always willing to help
I always receive telephone.Call the day before to check the appointment
If I could get them more than five stars, I would

July 22, 2025
Unprompted review

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