Asetek Racing Reviews 664

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent finish, durability, and top-tier performance, especially for sim racing gear. Many people highlight the exceptional customer service, describing it as fast, responsive, and incredibly helpful, with staff going the extra mile to assist with inquiries and issues. The delivery service is also frequently commended for its speed and secure packaging, ensuring products arrive in perfect condition. However, some customers experienced issues with defective products, such as a non-working button or a faulty power supply, which required replacements or repairs. A few reviewers also mentioned that some product descriptions were unclear, or that physical manuals were missing, leading to confusion during setup. Additionally, some found the pedals to have resistance issues, making them less comfortable for certain preferences, and a small number reported slow delivery times or issues with tracking their packages.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing them as high-end,... See more

Quality

Reviewers mention positive feedback about quality, highlighting the fantastic build quality, performance, and... See more

Customer service

People report positive experiences with customer service, often highlighting the team's responsiveness,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Service

Customers had positive experiences with service, often highlighting the quick replies and the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the best teams if you need help answering any questions. Their team is really responsive and really personable/down to earth with suggestions. The two people i have had interactions with Danni... See more

Company replied

Rated 5 out of 5 stars

Generally fast shipping and delivery that is important for me, someone who do not have patience. Very secure and great packaging, good support communitcai. Not too much of the reasons to lower the s... See more

Company replied

Rated 5 out of 5 stars

Recently I purchased quite a few things from Asetek Simsports. Unfortunately, one of the buttons for the wheelbase stopped working about a week after installation. I reached out on their discord to se... See more

Company replied

Rated 5 out of 5 stars

The quality and the finish of all product are at high end. I had some bad experience with a defect product, but I must say that the support provided by the Claim and repair team were beyong my expec... See more

Company replied


Company details

  1. Electronics Manufacturer

About Asetek Racing

Written by the company

Asetek is a global leader in mechatronic innovation and a Danish garage-to-stock-exchange success story.

Founded in 2000, Asetek revolutionized the PC cooling market with the innovative all-in-one liquid cooler and in 2021, Asetek Racing burst onto the sim racing scene with our groundbreaking hydraulic Invicta™ Pedals.

We have since expanded and are now offering steering wheels, direct drive wheelbases, and pedals in three different line-ups: La Prima™, Forte® and Invicta™.

Everything we do is based on three words that define Asetek Racing.

PERFORMANCE: Because racing is in our DNA. We want to win – and that's why Asetek Racing was founded in the first place. To develop sim racing hardware that can make you a better racer.

PRECISION: Going from PC cooling to sim racing gear may seem like quite the leap, but from an engineering perspective, the two are quite similar. We conquered the world of liquid cooling by excelling at ‘mechatronics’, which is the integration of mechanics, hardware, and software, and that is exactly what sim racing gear consists of.

PASSION: We are racers at Asetek Racing. Founder and CEO of Asetek, André Eriksen, has always had a burning passion for racing, and everything we do is based on real life racing and authenticity.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

664 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(664)

304 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast response and has resolved my issue…

Fast response and has resolved my issue within 4 days by sending me new parts

March 27, 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Unfortunately, issues can never truly be avoided, but we are happy that we got it resolved for you.

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Fantastic Equipment!

My purchases have been easy to make, shipping has been timely, and the equipment quality is first-class. My latest purchase is the extended travel kit for my Invicta brake pedal. Will install the new part today, test and adjust pedal travel, and then practice for tomorrow's online race.

March 4, 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

I really appreciate the insightful…

I really appreciate the insightful replies, and helpful recommendations. I also love how quick they reply, even in different timezones! Really appreciate their professionalism and it shows in both service and product! 10/10 would buy again (maybe a wheelbase next 👀)

March 26, 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Shipping was fast and nothing was…

Shipping was fast and nothing was missing. Just a simple ideal purchase.

March 3, 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Product ordered was exactly as…

Product ordered was exactly as advertised and delivery was fast.

February 2, 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 1 out of 5 stars

Spent $25 because they could not send…

Spent $25 because they could not send me a single screw.

January 29, 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

I appreciate you taking the time to write this review and in detailed feedback. Also, I would like to apologize for any inconvenience.

Should you have any further concerns or require assistance, please don't hesitate to reach out to us via https://www.asetek.com/simsports/support/

Thank you for the feedback, which helps us improve. 💪

I wish you a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

T.H.O.R.P Gen2

After comparing both T.H.O.R.P systems (gen1/gen2) I can tell you the new one feels more refined, more predictable making trail braking technique easier and more consistent. Asetek really making a great product even better and the best part is they really listen to people's feedback, well done.

February 24, 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 1 out of 5 stars

Terrible cancelation response

Ordered the wrong item, asked for cancellation within the hour, no cancellation and ended up paying more than half the original order just in shipping costs. Terrible service.

February 24, 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

I appreciate you taking the time to write this review and in detailed feedback. Also, I would like to apologize for any inconvenience.

Should you have any further concerns or require assistance, please don't hesitate to reach out to us via https://www.asetek.com/simsports/support/

Thank you for the feedback, which helps us improve. 💪

I wish you a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Quality product

I ordered a Forte wheelbase; it arrived in a few days. Overall, I'm very pleased with the wheelbase. 18nm is more than enough for an awesome experience; I had to lower force feedback in most of the games. With RaceHub software, you can tweak its settings to feel every little detail transferred from the road.

February 21, 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

We really appreciate it.

Have a wonderful day!

Full throttle ahead...

Best, Asetek SimSports

Rated 5 out of 5 stars

7th gen AM5 Asetek AIO pump Bracket

Worked perfectly on my NZXT Kraken z73 AIO. Bought in 2020 and it's still going strong. Just mounted it on a 9800x3d with a -20 PBO undervolt, and my idle temps are sitting pretty around 34- 38 C. Highly recommend if you're trying to reuse your old Asetek AIO, and it still has some life left in it.

January 22, 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

It's fantastic

It's fantastic, my iRating is raising, it's much more fun to use and i can finally "feel" the car.

Special bonus for the friendly discord support <3

February 16, 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

fast and friendly

Responsive, fast , friendly and competent customer support. Didnt receive the goods yet but expect nothing less than top notch, thanks !

March 9, 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

repairing in 6 working days

Hello Asetek,

Thank you for the ultra-fast processing.
Shipping to Denmark and back and repairing in 6 working days is already sensational.
Even a good steering wheel like the Asetek Forte can have dropouts, but has been eliminated and I would buy it again. Super quality.
Keep it up.

Greetings from Viernheim
by S. Potyka

March 9, 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Unfortunate things that require repair can happen, but we always do our best to get them done as quickly as possible.

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Great wheelbases and great customer service when problems occur

Ive own forte wheelbase and invicta pedals for over a year now and they have both been absolutely amazing. I've only ever had one problem but it got resolved very quickly. The invicta pedals have been absolutely problem free

March 7, 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Upgrade from fanatec

Upgrade from fanatec ! Great product no issues since 2 years . Will continue to buy their gear for sure !

March 8, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Asetek Asetek recently for Black Friday…

Asetek Asetek recently for Black Friday I bought a asetek forte formula wheel , and it was rattling and had a loose thumb encoder, I wrote customer service, and bam sent it back no charge, to Denmark and I’m in America so that’s a big thing we all hate those damn tariffs. And with in a week my wheel was back good as new . Customer support is awesome. That’s what you get when you go with Asetek!

February 17, 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Exellent support

Exellent products and Exellent support.
One of the best,
Reccomended

March 3, 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

100% high quality products with really…

100% high quality products with really good and easy software. Costumer servis is top tier, they will go an extra mile to help you in any scenario :) really happy with my purchase.

March 2, 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

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