Asetek Racing Reviews 664

Great prices, super fast shipping, fantastic upgrade path, excellent quality and really really good customer support. Companies like this need to be supported.

Get me informed,as new to pc sim racing the initium bundle has been great.

Great Customer care for great products

Top-class products, top-class custom service, five stars. ⭐

Very helpful and really fast in responding

Very good product! I have experienced a RMA for a bad PSU,and in 3 days i can already race again! Thanks you so much !

I bought a wheelbase and steering wheel from Asetek (the Forte line). all I can say is that they are perfect products. I had a small problem with the power unit of the wheelbase, but this was resolved immediately by the costumer service. all in all i have a great experience with asetek and i would recommend their products.

Recently I purchased quite a few things from Asetek Simsports. Unfortunately, one of the buttons for the wheelbase stopped working about a week after installation. I reached out on their discord to see if someone would help me troubleshoot. They directed me to submit an RMA ticket. Within 24 hours I had a reply telling me that the button was indeed defective and they had already sent out a replacement. No further questions asked. All I did was explain what was happening and provided proof of purchase. The speed and effectiveness of their customer service is bar none.

The quality and the finish of all product are at high end.
I had some bad experience with a defect product, but I must say that the support provided by the Claim and repair team were beyong my expectation. The answer could take some time, but there will be always someone responding.
I'm so happy that I choose Asetek for my simracing environment

I had a problem with my wheelbase and contacted support. My problem was solved in no time.
Super friendly and fast support.

Amazing Company! I reached out to them regarding a question for my racing sim rig, and they reach back out within 2 hours. Which is unheard of in todays age. The item had to come from their Denmark location (I'm in the US). The package came insanely quick, and the company was extremely helpful answering my questions. Their rapid response was what made me trust this company and purchase their product. You won't be disapointed!

Help line was clear, concise, and fast.
Product took a while to ship, but it worked in the end.

Ordered Invicta wheelbase and pedals with Forte wheel.

Arrived very well packed, been flawless, the feedback through the wheel is amazing.

Although I must mention that the app is not very sophisticated, with only a few parameters to change.

Misses out on having a portal where users can upload their settings for a game, then you can download them to try. This would remove a lot of guess work when it comes to settings. They should be collecting setting data from each user by game to allow users more scope to experiment.

The basic settings are ok but I feel I may be missing out a little compared to people who spend weeks tweaking settings for particular games.

I had a long standing issue with the delivery service known as UPS in the states after ordering something from Asetek’s global store.

The issue started at having to pay a tariff (which I was aware of) however customs separated my order into three different parcels causing it to be x3 the price of the tariff I expected at point of delivery. After I refused to receive the package, I had hoped that it would be returned to Asetek. It is to this day still stuck in a UPS warehouse somewhere…Customer service rep Danni from Asetek was there to personally overtake responsibility for the parcels and was able to assist me in the refund of the order.
Asetek is the only of three; UPS, my bank, and them. To step up to the plate and get me my money back like I believe not only a good company should but a great one.
Thank you Asetek, thanks to you I should have the means now of using the wheelbase, wheel and pedals I bought from you.

Prompt shipping and notification along with excellent customer service made the purchase an excellent experience. I currently have the Invecta wheelbase and the extension and I am very happy with the high quality and reliability of their products. Therefore: Cleve says if you want high quality sim racing products you can’t go wrong with Asetek! Get you some of that!

I really love most of your products… my entire rig is Asetek. Unfortunately the button and toggle replacement kits I purchased are such low quality it is embarrassing to put the Asetek name on them.

Great support team and responsive. Great product and an overall 5 star experience.

Shout out to Danni @asetek.

I had an excellent experience shopping with Asetek SimSports. Your website is clean, easy to navigate, and the whole purchase flow feels smooth and professional. The product quality and overall presentation are top-tier, and it really shows how much care you put into the sim racing community.

That said, as a customer based in Mexico, it’s hard to access your products locally. Buying from abroad means dealing with high shipping costs and import fees, which can become a serious barrier financially.

I truly hope that in the future you’re able to establish an official dealer or distribution partner in Mexico. It would make purchasing much easier and would likely improve pricing and availability in the local market.

Overall, I’m very happy with my experience.

Quick Shipping, very durable and high quality, Thank you

Easy and fast order process with timely updates. Arrived quickly. Husband is having the time of his life with it