Asetek RacingReviews 

665
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 286 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent finish of the products, finding them to be top-tier and well-designed for sim racing. Many people highlight the fast shipping and delivery, often receiving their orders within a few days, and appreciate the secure and well-packed items. The customer service is frequently described as exceptional, with reviewers noting the team's helpfulness, quick responses, and understanding approach. However, some customers experienced issues with defective products, such as a non-working wheelbase button or a power supply problem, which sometimes led to frustration with the resolution process. A few people also mentioned minor concerns like unclear physical manuals or certain product descriptions not fully matching the item received.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the high-level quality and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the amazing quality, build, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and reliable... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting the team's... See more

Service

Customers consistently note positive experiences with service, often highlighting good service and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the best teams if you need help answering any questions. Their team is really responsive and really personable/down to earth with suggestions. The two people i have had interactions with Danni... See more

Company replied

Rated 5 out of 5 stars

Generally fast shipping and delivery that is important for me, someone who do not have patience. Very secure and great packaging, good support communitcai. Not too much of the reasons to lower the s... See more

Company replied

Rated 5 out of 5 stars

Recently I purchased quite a few things from Asetek Simsports. Unfortunately, one of the buttons for the wheelbase stopped working about a week after installation. I reached out on their discord to se... See more

Company replied

Rated 5 out of 5 stars

The quality and the finish of all product are at high end. I had some bad experience with a defect product, but I must say that the support provided by the Claim and repair team were beyong my expec... See more

Company replied


Company details

  1. Electronics Manufacturer

About Asetek Racing

Written by the company

Asetek is a global leader in mechatronic innovation and a Danish garage-to-stock-exchange success story.

Founded in 2000, Asetek revolutionized the PC cooling market with the innovative all-in-one liquid cooler and in 2021, Asetek Racing burst onto the sim racing scene with our groundbreaking hydraulic Invicta™ Pedals.

We have since expanded and are now offering steering wheels, direct drive wheelbases, and pedals in three different line-ups: La Prima™, Forte® and Invicta™.

Everything we do is based on three words that define Asetek Racing.

PERFORMANCE: Because racing is in our DNA. We want to win – and that's why Asetek Racing was founded in the first place. To develop sim racing hardware that can make you a better racer.

PRECISION: Going from PC cooling to sim racing gear may seem like quite the leap, but from an engineering perspective, the two are quite similar. We conquered the world of liquid cooling by excelling at ‘mechatronics’, which is the integration of mechanics, hardware, and software, and that is exactly what sim racing gear consists of.

PASSION: We are racers at Asetek Racing. Founder and CEO of Asetek, André Eriksen, has always had a burning passion for racing, and everything we do is based on real life racing and authenticity.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

665 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(665)

305 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service for RMA

Excellent customer service for RMA. Even though my specific unit has an issue the build quality is second to none. You can't appreciate an Asetek product until it's in you hands. The La Prima I bought is light years ahead of my outgoing Fanatec. Props to Danni!

November 19, 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Great product

Great product, great assistance.

November 26, 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 1 out of 5 stars

I have been waiting for a refund on the…

I have been waiting for a refund on the 2 items I sent back to your company almost 30 days ago. You confirmed you received the items and then you said you will be working on a refund. It's been almost 25 days and still no refund... My email is omardd98@hotmailcom

October 11, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

I appreciate you taking the time to write this review and providing detailed feedback. Also, I would like to apologize for any inconvenience.

We found that an error had occurred in your case, which caused some difficulties getting the transaction to go through. 

Should you have any further concerns or require assistance, please don't hesitate to reach out to us via https://www.asetek.com/simsports/support/

Thank you for the feedback, which helps us improve. 💪

I wish you a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Incredible support

Incredible support. I needed help with purchase and their response was really quick.

November 24, 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Amazing service

Amazing service, I had an issue with my wheel base and within 8 days it was sent back under warranty to Denmark and returned fixed to the uk. Could not ask for more.

November 18, 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Asetek Review

Good Support and Service! Fast shipping and good Quality of the products

October 1, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

The best in the game!

The best in the game!
We have multiple rigs all equipped with asetek echo system.
Never tried any other brands and I don't see a single reason to do so.
Looking forward for the shifter and hand brake.

May 26, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

One email fix from Asetek!

I had an issue and sent an email asking if they had any idea of a solution. The solution? They sent an email saying they felt it was an interior cable, and had already sent a replacement with instructions on how to replace it. Took me about ten minutes (I went slow to be sure not to create more problems) and now everything works perfect. Possibly the best customer service over ever had.

November 3, 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

La Prima Bundle

Bought the La Prima Bundle. Quick delivery, top quality products. Especially build quality is top notch.

October 16, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you very much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

I Love asetek

Everything arrived very quickly. I am extremely pleased with the quality of the product. Every thing is extremely well built, engineered perfectly. Sometimes i just sit at my setup to feel the wheel and play with the shifters. I love how it looks industrial grade, built to last forever. I came from a g29 and I am blown away at the quality. I cant describe in words how good the ffb feels, just that I had no idea that it could be like this. I feel like i have entered a different dimension. Grabbing this during the sim racing expo sale was the best purchase i have ever made in my life.
Andre and everyone at the sim racing division at company is doing a fantastic job. I look forward to buying more asetek products. The GT button box with the comfort+ wheel, and the psu upgrade for my la prima wheelbase are on my list of next upgrades.

October 16, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you for taking the time to place a review!

We appreciate your feedback. Thank you! 

Best, Asetek SimSports

Rated 5 out of 5 stars

Everything perfect

High quality and fast shipping. Everything perfect.

October 16, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Brilliant, recommended

I bought the La Prima bundle and found the ordering process easy. The delivery to the UK was quick and everything arrive in perfect condition. I’m delighted with the equipment’s performance and quality. It’s an easy recommendation.

October 16, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Very good seller !!

October 16, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Quality of products is sublime

Quality of products is sublime. I had an issue with delivery (not Asetek's fault) and they handled it perfectly.

October 16, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

My order was handled quickly and I…

My order was handled quickly and I received everything in a few days.
Great quality of products.

October 16, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 3 out of 5 stars

Ugly but functional

I got the La Prima button box and the round wheel. It looks horrible, it feels too thin but works.

October 16, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Quality Products

Your products are fantastic and I enjoy using them. One point of criticism I have would be the wheel color kit. I thought I was getting new buttons instead of cheap plastic caps to stick on top of my buttons, the QR stickers seem lesser quality than what is on there from the factory as well. You should probably add to the description on this item. Other than that you guys are doing such a great job, and my customer service experience on a prior order was excellent.

October 15, 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look