Ashley Ann Reviews 653

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized approach, efficiency, and ease of their overall experience from design to completion. Consumers are particularly impressed with the high quality of products, the stunning design features, and the excellent installation work, often noting the attention to detail and craftsmanship. However, some reviewers were not happy with the installation service, citing issues like mess left by fitters, slow progress, and fundamental design errors leading to appliances not fitting correctly. A few other people also felt that communication regarding issues was poor, and some experienced significant delays in project completion.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and attention... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent service from start to... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their new... See more

Quality

Consumers find quality to be positive, with many reviewers blown away by the aesthetic and quality of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first visit by Bethany to measure out and design our new kitchen , we felt in safe hands. Design choices were made together and now that we sit in our beautiful kitchen we feel it is as much... See more

Rated 5 out of 5 stars

We chose Ashley Ann to design and install our new bathroom as they came up with some really good ideas that were aligned to exactly what we were looking for. The tradesmen who carried out the install... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly, correct and on time. Communication was very good, always been kept in the loop and all work done to the high standard expected from Ashley Ann. All workmen were very polite,... See more

Company replied

Rated 5 out of 5 stars

Second time using Ashley Ann, first time for a kitchen 8 years ago which still looks as new, this time for our bathroom. It’s only a small bathroom but Allyson designed us new layout and the installat... See more

Company replied


Company details

  1. Interior Designer
  2. Bathroom Remodeler
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Kitchen Supply Store

Written by the company

Ashley Ann is a family owned and run business which has been successfully operating for over 30 years. Based in Wick in the far north of Scotland, we’ve always focused on combining superb design and high quality manufacturing, with outstanding levels of customer service for our kitchen, bedroom and bathrooms offer. We have showrooms right across Scotland, with our expansion into England including the acquisition of the long-established English Interiors business in Leak, Staffordshire.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

653 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(653)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Ashley Ann Kitchens

Very friendly and helpful staff. With their experience,ideas and information, made the process of picking our kitchen a delight.

July 8, 2025
Ashley Ann logo

Reply from Ashley Ann

Thank you so much, Gary and Sandra! We're delighted our team's experience and ideas made choosing your kitchen such a pleasure. Enjoy your lovely new space!

Rated 5 out of 5 stars

Bespoke Kitchen to suit our needs

Staff, Christine, Kirsty & Pushpa were friendly & pro-fessional throughout the whole process of choosing, designing, fitting & concluding the new Ashley Ann kitchen. Nothing was too much. All queries were answered & helpful ideas were presented to us.
John, the Fitter dealt with any queries, adaptions and improvements whilst fitting the kitchen. He was attentive, good natured & worked very hard, always leaving our home in a tidy, accessible state. He allayed any worries we had and was trustworthy.
The quality of the product is of a high standard and obviously the cost reflects this. Excellent workman-ship. We are enjoying our bespoke finished kitchen which enhanced our home and know that it is guaranteed for a lifetime for us to enjoy.

June 25, 2025
Ashley Ann logo

Reply from Ashley Ann

Thank you, Margaret! We're delighted that Christine, Kirsty, Pushpa, and John provided such exceptional and attentive service throughout. It's wonderful to hear you're enjoying your beautiful bespoke kitchen. Wishing you many happy years in your enhanced home!

Rated 5 out of 5 stars

So chuffed with our new kitchen

The whole process was made easy by the Thurso staff, who guided us through what we would like,then a house visit to measure up. The concept design was way above what we expected and the finished kitchen was beautifully installed by the talented guys. We are so pleased with what we now have.

July 4, 2025
Ashley Ann logo

Reply from Ashley Ann

Thank you so much, Stewart! We're delighted the Thurso team made everything easy and exceeded your expectations. Enjoy your beautiful new kitchen!

Rated 5 out of 5 stars

New kitchen just finished

New kitchen just finished. Used Heidi from North Berwick showroom. Excellent service from Heidi from start to finish and the kitchen is excellent quality. Delighted with it.

July 3, 2025
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Reply from Ashley Ann

Hi Jessica, we're glad to hear you had a great experience with Heidi. Enjoy your kitchen.

Rated 5 out of 5 stars

Helpful staff

Helpful staff, easy ordering, delivered on-time.

July 2, 2025
Ashley Ann logo

Reply from Ashley Ann

Thanks David

Rated 5 out of 5 stars

Excellent service from consultation to finished kitchen

The service was excellent from start to finish, initial consultation to completed work. Gemma was immensely helpful and kept in close touch throughout with updates, design ideas and specifications. The kitchen installation went very smoothly and the team were extremely efficient, friendly and helpful and showed great attention to detail. I'm delighted with my new kitchen.

June 20, 2025
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Reply from Ashley Ann

Thank you so much for your fantastic review! We're delighted Gemma and the installation team provided excellent service and kept you well-informed throughout the process. Enjoy your beautiful new kitchen!

Rated 4 out of 5 stars

It has been a rather emotional…

It has been a rather emotional experience. We had to change our bathroom into a shower room due to my husband’s progressive illness. Kelly was most helpful and Catriona was always ready with the coffee!
We are happy with the end product but not without a few hiccups along the way.

June 16, 2025
Ashley Ann logo

Reply from Ashley Ann

Thank you for sharing your experience—we understand this was an emotional journey, and we're glad Kelly and Catriona provided helpful support along the way. We really appreciate your patience during the process.

Rated 5 out of 5 stars

First class service and products.

We are delighted with our new kitchen. High quality products and
excellent craftsmanship. The Team did a splendid job. Their attention to detail was second to none. Good coordination and communication between all involved prevented progress from stalling. I would highly recommend Ashley Ann.

June 12, 2025
Ashley Ann logo

Reply from Ashley Ann

Thank you for your lovely review. Enjoy your new kitchen!

Rated 1 out of 5 stars

Company installed a waste disposal…

Company installed a waste disposal unit, at the same time as installing a new kitchen. The unit was never tested and has never worked, they have had 3 attempts at fixing it. One month on issue persists. We are now looking to get a professional company to come and do the work. Unbelievable ineptitude from a kitchen company. After escalation, eventually fixed by a very rude engineer. Only taken 1 month!

June 10, 2025
Unprompted review
Ashley Ann logo

Reply from Ashley Ann

Thank you for taking the time to share your feedback regarding your recent kitchen installation. We're very sorry to hear you've experienced issues with your waste disposal unit and that you're dissatisfied with the outcome.

As you're aware, the initial issue arose when a component of the appliance went missing from site after our team had completed their installation and before your home builder's plumber had made the connections. To expedite the kitchen's completion, we ordered a new part at our expense. Unfortunately, it still wouldn't work because the unit had been incorrectly plumbed by other contractors.

Our commitment is always to ensure a satisfied customer. With that in mind, one of the Ashley Ann team personally attended yesterday and rectified the issue at our expense. We understand that, as of today, the waste disposal is fully functioning and there are no further issues. Should you encounter any further problems, please don't hesitate to get in touch with us directly.

Rated 5 out of 5 stars

A quality product

Well constructed product, installed by an experienced and expert fitter in a timely and tidy manner. My apartment was left in a tidy and clean state with the new fitted wardrobe a considerable improvement over the one removed. A quality product!

June 7, 2025
Ashley Ann logo

Reply from Ashley Ann

We're glad you had a great all round experience. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Delighted with our new kitchen

Delighted with our new kitchen. Farr was very helpful. Barry Butler was friendly, approachable & and an excellent worker. He is very knowledgable and hard working. Thank you.

June 2, 2025
Ashley Ann logo

Reply from Ashley Ann

Hi June

Thanks for taking the time to leave a review. We're happy to hear you had a great experience with our Thurso team.

Rated 5 out of 5 stars

Outstanding service from Ashley Ann Edinburgh

Outstanding service from Maria, our kitchen designer at Ashley Ann's Edinburgh showroom. She went above and beyond to deliver a beautifully designed kitchen and bathrooms that exceeded our expectations while staying within budget. Maria's expertise, attention to detail, and innovative design solutions transformed our space into something both stunning and highly functional. The quality of materials and workmanship was exceptional, and the entire renovation process was seamlessly managed. Highly recommend Ashley Ann and specifically requesting Maria for anyone considering a kitchen or bathroom renovation. Absolutely delighted with the results!

February 20, 2025
Unprompted review
Ashley Ann logo

Reply from Ashley Ann

Hi Shiny, what lovely words! Thank you so much for taking the time to leave such a wonderful review. We hope you enjoy your new space for many years to come.

Rated 5 out of 5 stars

Gorgeous and under-budget? Not impossible!

When I first stepped into Ashley Ann, I was pretty sure we couldn't afford it...everything was just SO BEAUTIFUL. But we asked for a quote anyway, because... a girl can dream, right?
When Maria showed us the design we were simply blown away. Everyone else we talked to was just slotting units into place on a diagram... Maria is a designer. She came up with a solution to an awkward corner that makes the space so much more useable AND what was once a dark corner is now a feature! We really wanted Ashley Ann, but we were still worried about affording it. But Maria really LISTENED... to our budget and to what was important. She didn't let me fall in love with any piece that was going to be unaffordable, she suggested alternatives until we found a good solution.
Then came installation--you hear so many bad stories--but I cannot say enough good things about Sara and her team at 168 Interiors! Pavel and Pavel were great to work with--great at communicating and giving me options. Any small issue I had was resolved quickly--Sara wanted me to be thrilled with the result, not just say "that's good enough". Again, the team worked with me to make sure I knew the cost of any of the "little extra" asks and believe it or not we came in just under budget for the whole project!

May 1, 2025
Unprompted review
Ashley Ann logo

Reply from Ashley Ann

Thank you so much for this wonderful review! We're absolutely delighted Maria's thoughtful design approach and Sara's dedicated installation team created such a fantastic experience. It's amazing to hear your kitchen is both beautiful and within budget—exactly what we strive for! We have passed your kind words on to them.

Rated 5 out of 5 stars

Excellent service

We received excellent service from start to finish. Carrie Ann and her team were all very professional and made our experience of having a new kitchen fitted stress free. They have excellent design skills, listen to what you want/ do not want and have great kitchen fitters who take pride in their work. Any small snagging issues were quickly attended to.

December 7, 2024
Ashley Ann logo

Reply from Ashley Ann

Hi Jane, thank you for your fantastic review! We're delighted Carrie Ann and the team provided such a professional and stress-free experience. It's great to hear that the design and fitting exceeded your expectations, and any minor issues were promptly addressed. Enjoy your beautiful new kitchen!

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