Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
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Review summary
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Reviews shaping this summary
Sarah was extremely helpful throughout our process of buying furniture. They are also prepared to store the furniture until we move back to the UK. I would definitely recommend this company. The l... See more
Company replied
I love shopping at this family owned store. I like the quality and choice of products. The lady that served us was Carolyn, not at all pushy but informative when i asked for help. I went in to purchas... See more
Company replied
The customer service experience was warm and friendly. Very helpful staff and you were made to feel a valued customer. Very informative and knowledgeable staff. Even got a champagne and cup of tea whi... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.7
Excellent
920 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Fabulous staff all very knowledgeable…
Fabulous staff all very knowledgeable and willing to help but not overpowering. Products great and very well priced
April 14, 2026
Reply from Stevensons Furniture
Thank you so much for your kind words. We're delighted to hear that our team struck the right balance and that you enjoyed both the service and our product range. It means a great deal to us, and we look forward to welcoming you back again soon.
Very helpful but not pushy in helping…
Very helpful but not pushy in helping us to decide on the sofas. There was an issue with the manufacturer that was quickly and professionally resolved, no delay in delivery timeline
April 19, 2026
Reply from Stevensons Furniture
Thank you for your lovely feedback. We're so pleased to hear our team could support you in finding the right sofas without any pressure—that’s exactly the experience we aim to provide.
We also appreciate your understanding regarding the manufacturer issue, and we’re glad it was resolved quickly and professionally without impacting your delivery. We hope you enjoy your new sofas and look forward to welcoming you again.
Great choice and great customer…
Great choice and great customer service.
The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set. We didn't feel rushed or pressured by the staff and we were given plenty of time to freely browse the showroom.
Our furniture was delivered with care and all set up and put in place perfectly. We are so pleased with our new furniture and would highly recommend Stevensons to anyone looking for good quality furniture and great customer service.
April 20, 2026
Reply from Stevensons Furniture
Thank you for such a thoughtful and detailed review. We're delighted to hear that our team could guide you through the options and help you find the perfect sofa without any pressure—creating a relaxed and enjoyable experience is exactly what we strive for.
It’s wonderful to know the delivery and setup met your expectations, and that you're so pleased with your new furniture. Your recommendation truly means a great deal to us.
We hope you enjoy your new space and look forward to welcoming you again in the future.
Reply from Stevensons Furniture
Thank you for your kind words. We’re delighted to hear you received great service and found our team helpful—we really appreciate your feedback.
Reply from Stevensons Furniture
Thank you so much for your lovely feedback. We’re really pleased to hear our shop team were so helpful, polite, and cheerful—it means a lot. We’ll be sure to share your kind words with the whole team.
Reply from Stevensons Furniture
Thank you for your kind feedback. We’re delighted to hear our delivery team were helpful, polite, and punctual, and that everything was placed exactly where you needed. We’ll be sure to pass your comments on to them.
I love shopping at this family owned…
I love shopping at this family owned store. I like the quality and choice of products. The lady that served us was Carolyn, not at all pushy but informative when i asked for help. I went in to purchase 1 mattress, but bought 3 mattresses and 2 sofas, being delivered at our convenience.
March 27, 2026
Reply from Stevensons Furniture
Thank you so much for your kind words — it truly means a lot to us.
We’re delighted to hear you had such a positive experience, and that Carolyn was able to assist you in just the right way. We pride ourselves on offering helpful, pressure-free service, so it’s wonderful to know that came across.
We hope you love your new mattresses and sofas, and we look forward to welcoming you back again soon!
A very knowledgeable company.
April 14, 2026
Reply from Stevensons Furniture
Thank you for your kind feedback — we really appreciate it.
We’re so pleased to hear you found our team knowledgeable, as we always aim to offer helpful and informed guidance to our customers.
We hope to welcome you back again soon.
Great service lovely assistants very…
Great service lovely assistants very helpful. Really friendly delivery guys
March 20, 2026
Reply from Stevensons Furniture
Thank you so much for your kind words — we’re delighted to hear you had such a positive experience.
It’s lovely to know our team in store and our delivery staff made such a great impression. We pride ourselves on providing friendly and helpful service from start to finish.
We really appreciate your feedback and look forward to welcoming you back again soon.
Sarah was extremely helpful throughout…
Sarah was extremely helpful throughout our process of buying furniture. They are also prepared to store the furniture until we move back to the UK.
I would definitely recommend this company.
The lady in the bed department was also helpful. I can’t remember her name.
April 4, 2026
Reply from Stevensons Furniture
Thank you so much for your kind feedback — we’re delighted to hear about your experience.
It’s wonderful to know Sarah was able to support you throughout your furniture purchase, and we’re so pleased we could assist with storing your items until your return to the UK. We’ll be sure to pass on your lovely comments to her.
We’re also glad to hear you found our bed department helpful — your feedback means a great deal to the whole team.
Thank you for your recommendation, and we look forward to welcoming you back when you’re home.
Friendly and inviting staff
The customer service experience was warm and friendly. Very helpful staff and you were made to feel a valued customer. Very informative and knowledgeable staff. Even got a champagne and cup of tea whilst there on a special offer day. Delivery of items was not too long and arrived in perfect condition.
March 21, 2026
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your wonderful feedback — we’re delighted to hear about your experience.
It’s lovely to know you felt welcomed and valued during your visit, and that our team were able to provide helpful and knowledgeable advice. We’re also pleased you enjoyed the little extras on the day!
We’re so glad your delivery arrived smoothly and in perfect condition. Your kind words truly mean a lot to us, and we look forward to welcoming you back again soon.
Wonderful sofa and excellent and…
Wonderful sofa and excellent and friendly staff! A great asset for the town of Grimsby! We ordered the sofa at the Lincolnshire show and their stand was the best in show in my opinion!
August 29, 2025
Reply from Stevensons Furniture
Thank you so much for your wonderful feedback — it truly means a lot to us.
We’re delighted to hear how pleased you are with your sofa and that our team made such a positive impression. It’s especially lovely to hear your kind words about our stand at the Lincolnshire Show — we’re so glad it stood out to you!
Your support and recommendation are greatly appreciated, and we look forward to welcoming you back again soon.
Lovely purchase
Great customer service! Lovely quality Sofa & Chair. We are very pleased with our purchase. Thank you Georgia & staff for all your help.
Very much appreciated.
March 28, 2026
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your kind words — we’re so pleased to hear how happy you are with your sofa and chair.
It means a lot to know you had a great experience with our team, and we’ll be sure to pass on your lovely feedback. Your support is truly appreciated.
We hope you enjoy your new furniture for many years to come and look forward to welcoming you back again soon.
Stevensons Beds
Wonderful selection of beds and excellent friendly advice in choosing our bed without pressure.
Delivered early with wonderful staff who went over and above to help.
Excellent sales lady who served us and Manager. Thank you.
Bed is excellent quality and extremely satisfied, will use Stevensons again
February 3, 2026
Reply from Stevensons Furniture
Thank you so much for your lovely feedback — we’re absolutely delighted to hear about your experience.
It’s wonderful to know you felt supported in choosing your bed without any pressure, and that both our in-store team and delivery staff made such a positive impression. We’ll be sure to pass on your kind words to the sales team and manager.
We’re so pleased you’re happy with the quality of your new bed, and we truly appreciate your support. We look forward to welcoming you back to Stevensons again in the future.
Great service
Helpful staff and good layout in store.best furniture shop in the area. Good choice and quality furniture
February 21, 2026
Reply from Stevensons Furniture
Thank you so much for your kind words — we’re delighted to hear you enjoyed your visit.
It’s wonderful to know our team, store layout, and furniture selection made such a positive impression. We take great pride in offering quality pieces and a welcoming shopping experience.
We really appreciate your support and look forward to seeing you again soon.
Great female sales assistants
Great female sales assistants would be much better if the older male assistant doesn't try and take over and try and talk you out of what you want.
February 7, 2026
Reply from Stevensons Furniture
Thank you for your feedback — we’re really sorry to hear that your experience didn’t meet expectations.
We always aim to provide a helpful and respectful service, ensuring every customer feels listened to and supported in their choices. We’re sorry if this wasn’t reflected during your visit.
Your comments have been shared with the team, as they’re invaluable in helping us improve. We do hope we’ll have the opportunity to welcome you back and provide a much better experience.
The young man was very apologetic but…
The young man was very apologetic but he caught my white wall with the chairs and it has been permanently damaged
March 5, 2026
Reply from Stevensons Furniture
We’re really sorry to hear this happened, and we completely understand how upsetting it must be to see damage to your wall.
While accidents can occasionally happen during delivery, this is certainly not the experience we want for our customers. We’re glad to hear our team member was apologetic at the time, and we’d really like the opportunity to look into this further for you.
We’re sorry we didn’t have the opportunity to resolve this for you sooner, as we always welcome the chance to put things right directly with our customers.
We do hope this hasn’t affected your overall experience with us, both in-store service and efficiency.
We always like to resolve situations like this directly with our customers, so we’ll be in touch with you to see if we can help put things right.
Thank you for taking the time to share your feedback — it truly means a lot to us.
Extensive range of furniture and if you…
Extensive range of furniture and if you can’t find anything you want I feel sorry for you.
Staff are very helpful and willing to go the extra yard.
February 2, 2026
Reply from Stevensons Furniture
Thank you for such a fantastic review! We're really pleased to hear you enjoyed our wide range of furniture and found our team helpful and willing to go the extra mile. Your kind words mean a lot to us, and we truly appreciate your support. We hope to welcome you back to Stevensons again soon. 😊
Local company with excellent focused…
Local company with excellent focused customer service!
February 21, 2026
Reply from Stevensons Furniture
Thank you for your lovely review! We’re proud to be a local business and it’s wonderful to hear that our customer service stood out to you. Your support means a great deal to our team, and we look forward to welcoming you back to Stevensons again soon. 😊
Extremely friendly staff so patient and…
Extremely friendly staff so patient and an absolute knowledge of the products and range. Much Cheaper prices ithan others for the same product in the same town. Brilliant people
February 20, 2026
Reply from Stevensons Furniture
Thank you for such a wonderful review! We’re really pleased to hear that you found our team friendly, patient and knowledgeable about our range. It’s also great to know you felt our prices offered such good value. Your kind words mean a lot to us and to the whole team. We hope to welcome you back to Stevensons again soon. 😊
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