Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
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Review summary
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Sarah was extremely helpful throughout our process of buying furniture. They are also prepared to store the furniture until we move back to the UK. I would definitely recommend this company. The l... See more
Company replied
I love shopping at this family owned store. I like the quality and choice of products. The lady that served us was Carolyn, not at all pushy but informative when i asked for help. I went in to purchas... See more
Company replied
The customer service experience was warm and friendly. Very helpful staff and you were made to feel a valued customer. Very informative and knowledgeable staff. Even got a champagne and cup of tea whi... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.7
Excellent
920 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was excellent
The service was excellent as usual and Dave in the shop catered to our needs. Gary and Mark delivered the goods on time and was very careful in our property. Been dealing with Stevenson's for years and never had a problem and will be back again.
January 19, 2026
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your kind words and continued support. We’re delighted to hear that Dave looked after you so well in the shop, and that Gary and Mark ensured everything was delivered on time and with care. It truly means a lot to us that you’ve been dealing with Stevenson’s for years and continue to have such positive experiences. We really appreciate your loyalty and look forward to welcoming you back again soon.
Great customer service
Been very nice to me and gave me a good deal. Great customer service.
Would recommend to other customers.
January 19, 2026
Unprompted review
Reply from Stevensons Furniture
Thank you for your lovely feedback. We’re really pleased to hear you were well looked after and happy with the deal you received. Providing great customer service is always our priority, so it means a lot to hear your recommendation. We hope to welcome you back again soon.
Very professional in every aspect from…
Very professional in every aspect from sales to delivery & installation Gary & Mark where very efficient highly recommend ⭐️⭐️⭐️⭐️⭐️
January 14, 2026
Unprompted review
Reply from Stevensons Furniture
Thank you for the 5-star review ⭐️ We’re delighted to hear you found every stage of the process professional, from sales through to delivery and installation. Gary and Mark will be especially pleased to hear your kind words. Thank you for the recommendation — we really appreciate your support.
Brilliant service from purchase to…
Brilliant service from purchase to delivery.
January 7, 2026
Unprompted review
Reply from Stevensons Furniture
through to delivery. We really appreciate you taking the time to leave a review and hope to see you again soon.
Reply from Stevensons Furniture
Thank you for your review. We apologise for the initial confusion and any inconvenience caused. We can confirm that the issue has now been resolved and the order has been received. Should you need any further assistance, our team is always happy to help.
Reply from Stevensons Furniture
Thank you for your kind words! We’re thrilled to hear you’re happy with our products and service. Your support means a lot, and we look forward to welcoming you back soon.
Reply from Stevensons Furniture
Thank you for your feedback! We’re glad you found our team helpful and hope to assist you again soon.
please do not ever buy a mattress from…
please do not ever buya mattress from this company have had a mattress for less that a month I can not sleep on it it hurts my hips at first they said they would exchange so I went into the shop to pick another one but was told the man who knows about mattress was not in the shop so I said I would come back so I rang them back as my dad had a heart attack explaining i would come in the next day to be told they will not exchange it so if anyone o here could off some advice on this matter I would be very grateful as it looks like I have thrown a thousand pounds down the drain very very unsatisfied customer as they have left a reply iam editing this review this is not wahat happend as Angela is stating why would i go back into the shop and start tring out new beds when i have to pay for a new one this is totally untrue and they never emailed me back after the first phone call another lie so please arr on all caution when you are thinking of making a purchase from this company to and to insult the are also liars they should state that when you are spending that much money they have a no return policy as i also brought a pillow for 60 pound which was not suitable and was offerd a credit note there is nothing in that shop for 60 pound i a single parent and can not afford to loose this amount of money this is totally heartbreaking for me right on top of xmas very upset customer even more now with the lies
December 2, 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you’re not getting on with your mattress, and we understand how frustrating that can be.
However, we would like to clarify the situation for transparency:
You contacted us the day after collecting the mattress, and our manager advised that we would look into your request.
The same day our Director then emailed to explain that, due to hygiene regulations, mattresses cannot be returned or exchanged once used unless a manufacturing fault is identified. No such fault has been reported — your concern relates solely to comfort. We also included a care guide within that email to help with the initial settling-in period.
We understand that spending nearly £800 on a mattress is a significant investment. With this in mind, all our sales team are trained to ensure customers try mattresses in-store for extended periods to confirm the correct mattress is selected for both comfort and support.
You tried the mattress in-store prior to purchase and informed our team that you found it very comfortable, so we were surprised to hear of such a difference when reviewing the call recordings.
When you called again several days later, our team member invited you to come into the store so we could discuss the matter further — not to reselect a mattress. For training purposes, we have listened back to this call and can provide it if required.
Following further investigation with management, and as confirmed with yourself, the mattress is currently being used directly on the floor. This will significantly change the feel and support of a foam mattress compared to using it on a suitable bed base.
We always strive to act fairly and with understanding, and we take all customer concerns seriously. In this case, the statements made in the review do not reflect the conversations and actions that took place. We believe our team have acted with integrity and in full accordance with our policies.
If you would like guidance on how to achieve the best comfort and support from your mattress, our team remains more than happy to help.
Thank you for your updated response. As mentioned, if you would still like support in ensuring that the mattress you tried and purchased in our store is performing at its best, we welcome you to visit us in person. We understand that a mattress is an important investment, and correct use is essential for long-term comfort and longevity. We remain committed to assisting you and resolving this in the best way for both parties.
Thank you,
Reply from Stevensons Furniture
Thank you so much for your lovely review! We’re delighted to hear you enjoyed our service, range of choices, and value. Creating a warm, family-focused experience is really important to us, so it’s wonderful to know that came through. We truly appreciate your support and hope to welcome you back again soon!
Mattress Newbie
Went in, not know much about buying mattresses, and took my dad with me, as he had a positive experiance when he purchased a new bed and matress himself.
Now, i cannot, for the life of me remeber the name of the lady who helped me out, but she did a stellar job, and i ended up purchasing a mattress from you. I am delighted with it, and i look forward to many comfortable nights.
November 1, 2025
Reply from Stevensons Furniture
Thank you so much for sharing your experience! We’re really pleased to hear that you and your dad returned after his positive visit. It’s wonderful to know our team member made you feel supported while choosing your new mattress — even if her name slipped your mind, we’ll be sure to pass your kind words on.
We’re delighted that you’re enjoying your purchase and wish you many comfortable, restful nights ahead. If you ever need anything else, we’re always here to help
Bed delivery
On a very wet day the delivery guys ensured they put sheets down in my hallway when delivering our new bed and mattress. They also proceeded to take off their boots when entering the bedroom to position the bed. Polite and efficient throughout. Thank you.
November 14, 2025
Reply from Stevensons Furniture
Thank you so much for your kind words! We’re thrilled to hear our delivery team made your experience smooth and worry-free, even on a very wet day. Taking care with your home and being polite and efficient is something we always aim for, and it’s wonderful to know it made a difference. We hope you’re enjoying your new bed and mattress!
Exellent service
Representative Carolyn was exteremely helpful with her knowledge and experience in helping us select the correct mattress for our needs. We would have no hesitation in recommomending Carolyn to others and when required we would certainly return.
October 8, 2025
Reply from Stevensons Furniture
Thank you so much for your kind words! We’re thrilled to hear that Carolyn was able to provide such helpful guidance in selecting the perfect mattress. We truly appreciate your recommendation and look forward to welcoming you back whenever you need us.
Reply from Stevensons Furniture
Thank you for your kind words! We’re delighted you had a great experience and can’t wait for you to receive your order. We hope you love it!
Disappointed that an item was…
Disappointed that an item was advertised as in stock when ordered and paid for and said 1/2 days to dispatch I rang and emailed to find out that it was out of stock and there will be around a two week delay
October 17, 2025
Reply from Stevensons Furniture
Thank you so much for letting us know! We’re thrilled that your order has arrived and that you’re happy with it. We really appreciate your patience with the delay, and we’re continually working to ensure our stock and dispatch times are as accurate as possible. We hope you enjoy your purchase and look forward to serving you again soon!
Brilliant customer service
Brilliant customer service, staff couldn’t have been more helpful. Helped us choose just what we were looking for
October 3, 2025
Reply from Stevensons Furniture
Thank you so much for your lovely feedback! We’re delighted to hear our team could help you find exactly what you were looking for. Your kind words mean a lot to us, and we look forward to welcoming you back soon!
The sales person knew his stock
The sales person knew his stock. He was not over powering.
October 7, 2025
Reply from Stevensons Furniture
Thank you for your feedback! We’re glad to hear our team provided knowledgeable advice while keeping the experience comfortable. We really appreciate your kind words and hope to see you again soon!
Warm friendly staff very knowledgeable…
Warm friendly staff very knowledgeable about products. It’s customer service at its finest
September 19, 2025
Reply from Stevensons Furniture
Thank you so much for your lovely review! We’re delighted to hear you found our team warm, friendly, and knowledgeable. Providing exceptional customer service is something we truly take pride in, so your feedback means a lot. We hope to welcome you back again soon!
Ordering was simple and straightforward…
Ordering was simple and straightforward online process was extremely easy updates on delivery with fantastic sent regular customer service great
October 19, 2025
Reply from Stevensons Furniture
Thank you for your kind words! We’re so pleased to hear that you found the online ordering process simple and the delivery updates helpful. It’s great to know our customer service team made the experience smooth for you. We truly appreciate your support and hope you enjoy your purchase!
good customer servive
October 12, 2025
Reply from Stevensons Furniture
Thank you for taking the time to leave a review! We’re delighted to hear you were happy with our customer service. Your feedback means a lot to us.
I've bought a cabinet form Stevenson's…
I've bought a cabinet form Stevenson's £1000+ and I've just purchased a puoffe for my 87 year old father so he can rest his legs on. The pouffe was only £42.00 in a sale.What I appreciate shopping at Stevenson's is it doesn't matter whether it's big or small, expensive or clearance price either way the customer service is always second to none and your always treated the same every time with friendly people who work there. From a very happy customer. THANKYOU! 10/10.
October 15, 2025
Reply from Stevensons Furniture
Thank you so much for your heartfelt review and continued support. We’re truly delighted to hear that you’ve had such positive experiences with us, no matter the purchase. Providing the same level of care and service to every customer is something we take great pride in. We’ll be sure to share your lovely feedback with the team — it will mean a lot to them. Wishing your father comfort and enjoyment with his new pouffe!
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