Ashley AnnReviews 

653
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized approach, efficiency, and ease of their overall experience from design to completion. Consumers are particularly impressed with the high quality of products, the stunning design features, and the excellent installation work, often noting the attention to detail and craftsmanship. However, some reviewers were not happy with the installation service, citing issues like mess left by fitters, slow progress, and fundamental design errors leading to appliances not fitting correctly. A few other people also felt that communication regarding issues was poor, and some experienced significant delays in project completion.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and attention... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent service from start to... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their new... See more

Quality

Consumers find quality to be positive, with many reviewers blown away by the aesthetic and quality of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first visit by Bethany to measure out and design our new kitchen , we felt in safe hands. Design choices were made together and now that we sit in our beautiful kitchen we feel it is as much... See more

Rated 5 out of 5 stars

We chose Ashley Ann to design and install our new bathroom as they came up with some really good ideas that were aligned to exactly what we were looking for. The tradesmen who carried out the install... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly, correct and on time. Communication was very good, always been kept in the loop and all work done to the high standard expected from Ashley Ann. All workmen were very polite,... See more

Company replied

Rated 5 out of 5 stars

Second time using Ashley Ann, first time for a kitchen 8 years ago which still looks as new, this time for our bathroom. It’s only a small bathroom but Allyson designed us new layout and the installat... See more

Company replied


Company details

  1. Interior Designer
  2. Bathroom Remodeler
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Kitchen Supply Store

Written by the company

Ashley Ann is a family owned and run business which has been successfully operating for over 30 years. Based in Wick in the far north of Scotland, we’ve always focused on combining superb design and high quality manufacturing, with outstanding levels of customer service for our kitchen, bedroom and bathrooms offer. We have showrooms right across Scotland, with our expansion into England including the acquisition of the long-established English Interiors business in Leak, Staffordshire.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

653 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(653)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Everyone was so helpful and couldn’t do enough to make sure everything was right

November 26, 2024
Ashley Ann logo

Reply from Ashley Ann

Hi Shena

Glad to hear you had a good experience with us. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

New Kitchen Installation

Fantastic and friendly service from start to finish. The showroom staff were excellent and Gemma, who handled the design and ordering process, was a pleasure to deal with. The intallation was executed professionally and to a very high standard. I would thoroughly recommend Ashley Ann.

November 21, 2024
Ashley Ann logo

Reply from Ashley Ann


Hi Gordon

Thank you so much for your kind words and glowing review! We’re thrilled to hear you had such a positive experience with our team, especially Gemma and the showroom staff. It’s wonderful to know you’re happy with your new kitchen and the installation process. Enjoy your beautiful new space, and thank you for recommending us!

Rated 5 out of 5 stars

Stirling Showroom

Stirling Showroom
We've been super impressed with Ashley Ann from the moment we stepped through the showroom door we instantly felt they were the right company to work with. We were made to feel so welcome by Tammy and she really listened to our needs. Tammy's design definitely reflected this and was just what we were looking for (and more!) Tammy's guidance, suggestions, patience and professionalism throughout the process was outstanding and the team of fitters (Sneddon Joiners, Steven, Chris & the team) were just brilliant, very reliable and professional too. We were very impressed with their attention to detail. The entire fitting process was seamless, slick and quick and they were very tidy too, leaving the work area in the garage just as they found it. We highly recommend Ashley Ann and would urge anyone looking for new kitchen to visit the Stirling Showroom and chat with Tammy, you won't be disappointed.

August 5, 2024
Unprompted review
Ashley Ann logo

Reply from Ashley Ann

Thank you so much for your glowing review! We’re thrilled to hear that Tammy and the Stirling team provided you with such an outstanding experience, from design to installation. It’s wonderful that Tammy’s design captured exactly what you were looking for, and we’re so pleased the fitters delivered such professional and meticulous service. Your recommendation means the world to us. Thank you for choosing Ashley Ann!

Rated 5 out of 5 stars

Great result!

Ashley Ann Edinburgh Showroom
We have just had our kitchen designed by Maria Zabihifard from the Edinburgh Office and fitted by Sara Kheradmand and her team from 168 Interiors, and we are very happy with the result. Maria provided a wonderful crisp design and encouraged us to reroute some of the pipeworks which we had not previously considered. In doing so it has made the kitchen feel much more spacious. The quality of the units is very high and the execution of the fitting process was superb. Everyone we came in contact with from Ashley Ann and 168 Interiors was focused on delivering a high quality product to the customer’s complete satisfaction and this they have certainly done. Thank you to all concerned. We have no hesitation in highly recommending Ashley Ann and 168 Interiors.

October 11, 2024
Unprompted review
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Reply from Ashley Ann


Thank you so much for your fantastic review! We're delighted that Maria's design expertise and Sara's fitting skills exceeded your expectations. Glad to hear that rerouting the pipework made such a positive difference to your kitchen space. Your kind recommendation means a lot to us—thank you for trusting us with your project! 😊

Rated 5 out of 5 stars

Excellent Company

From the minute I walked into the showroom I was made very welcome.
I had plenty of time to look at all the kitchens and did not feel any pressure.
Tammy was most helpful and patient and helped to guide me with all her knowledge.
In the designing she came up with great ideas that was so helpful.

I would totally recommend anyone using your company.
The quality of the kitchen is excellent and Tammy was always at the end of the phone.

November 4, 2024
Ashley Ann logo

Reply from Ashley Ann

Hi Nicola,

Thank you so much for your kind words and wonderful review! We're thrilled to hear that you had such a positive experience with us, and that Tammy was able to provide helpful guidance and creative ideas. Your recommendation means the world to us, please don't hesitate to reach out if you need anything in the future!

Rated 5 out of 5 stars

No pressure and very friendly

No pressure and very friendly. Delighted with everything. Great service. Would highly recommend you.

November 4, 2024
Ashley Ann logo

Reply from Ashley Ann

Hi Cathy

Thanks for taking the time to leave a great review. The recommendation means a lot.

Rated 5 out of 5 stars

Ashley Ann Stirling Showroom

Ashley Ann Stirling Showroom
If you live in the Stirling area and want a high quality kitchen and exceptional service then make an appointment with Tammy the Sales Designer. Not only is Tammy a talented designer she also has a great ‘can do’ attitude. Nothing is too much trouble for Tammy. Tammy provided exceptional service throughout the process. This was coupled with an exceptional installation team. Jonny and Gavin (joiners), Derek (plumber) and William (electrician) did a fantastic job of installing the kitchen.
It’s a no brainer if you want great quality and exceptional service then visit the Ashley Ann Showroom in Stirling.

October 21, 2024
Unprompted review
Ashley Ann logo

Reply from Ashley Ann

Hi Graham

Thank you for taking the time to share your fantastic experience! We’re so glad to hear that Tammy and the installation team provided you with exceptional service and a beautiful kitchen design. Your kind words truly mean a lot to us, and we’re thrilled to have such a talented team in our Stirling showroom. We appreciate your recommendation and can’t wait to welcome you back for any future projects!

Rated 5 out of 5 stars

Returning customer Leek branch

After having the kitchen designed, made and fitted nearly 3 years ago, we always knew we would be going back when it was time to have the bathroom renovated, and Allyson, and the team have surpassed expectations again! We had a clear idea of what we wanted, Allyson is a great designer and just understands us. Kept up to date every step of the way, when the skip arrived for the rip out and demolition we were ready! Shaun and the fitting team have done an amazing job bringing the design to life and we couldn't be happier. We will definitely be going back again when it's time for the utility room to be gutted and re-designed. The units and fittings are just such great quality, really built to last. Fantastic products, fantastic customer service, happy customers.

October 21, 2024
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Reply from Ashley Ann


Hi Miss Jones

Thank you so much for your wonderful review! We’re thrilled to hear that Allyson and the team were able to exceed your expectations once again. It’s great to know that you felt supported throughout the process and that you’re so happy with your new bathroom. We can’t wait to help you with your utility room renovation in the future! Your kind words about our products and customer service mean a lot to us.

Thanks again for choosing us!

Rated 5 out of 5 stars

One happy lady…

Having got only one quote for a new kitchen before going to Ashley Ann we decided not to get the planned third quote as we were so impressed with the service we got on our first visit. Beth was so friendly, helpful and professional giving great advice and suggestions in planning what I wanted to include. We had prompt delivery and great service from a friendly professional fitting team all done in the estimated time. I have already recommended Ashley Ann to many friends

October 11, 2024
Ashley Ann logo

Reply from Ashley Ann

Hi Sylvia

We're so glad you had such a great experience. Thank you so much for the recommendations it means a lot.

Rated 5 out of 5 stars

My joiner recommended the Stirling…

My joiner recommended the Stirling Branch - which was an excellent call! The staff were so helpful and patient through out the process from initial contact through to design, ordering, delivery and aftercare. No hurdles were too much for them. I love my kitchen and utility room - the units, the worktops, the choice of tiles and the technology.

June 17, 2024
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Reply from Ashley Ann

Hi Susan

We're very glad your joiner recommended us and to hear you had such a good experience with our amazing Stirling team. Enjoy your new kitchen.

Rated 5 out of 5 stars

Grew Th service

Grew Th service. Have used Ashley Ann a few times now. Tammy was very helpful. Fitters were fabulous too

October 1, 2024
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Reply from Ashley Ann

Hi Mrs Fraser

We're flattered that you are a returning customer of Ashley Ann. Your custom is very appreciated.

Rated 5 out of 5 stars

Great personal service & excellent quality kitchen

From start to finish, the service with Ashley Ann was exceptional. The team listened carefully to my ideas and helped me design a kitchen that perfectly suits my home. The attention to detail was outstanding, and the quality of the materials and craftsmanship exceeded my expectations and is built to last. The friendly service and personal touch made the entire process a joy and I would definitely recommend Ashley Ann to family and friends.

September 18, 2024
Unprompted review
Ashley Ann logo

Reply from Ashley Ann


Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the design process and that the quality and attention to detail met your expectations. It's great to know that our team's friendly service made the experience enjoyable for you. Your recommendation means a lot to us!

Rated 5 out of 5 stars

kitchen and utility room

We had a kitchen and utility room fitted by Ashley Ann in a new build house. We had very good and sensible advice from Terri in Inverness when choosing the design and appliances to help us stay within our budget. We changed our mind about some aspects a few times subsequently and the company was very accommodating regarding this. The communication by e-mail was excellent and all queries were answered promptly. There was also a very late addition to filling in a space above the fridge/freezer/tall cupboard and this was sorted too. We have been very pleased with the service we received.

March 11, 2024
Unprompted review
Ashley Ann logo

Reply from Ashley Ann

Thank you so much for your kind review! We're delighted to hear that you had a positive experience with Terri and the Inverness team. It's great to know that we could help accommodate your design changes and last-minute additions. We truly appreciate your feedback and are thrilled you're pleased with the service and your new kitchen and utility room!

Rated 4 out of 5 stars

The wardrobe fitters were excellent

The wardrobe fitters were excellent, very professional and hard-working. However the finish on the hand-painted doors on one set of wardrobes was flawed which the fitters noticed straight away. This was very disappointing, as new doors have had to be ordered. No problems with the shaker style wardrobes and bedside cabinets in the second bedroom, and they look very well and I am pleased with the quality.

September 9, 2024
Ashley Ann logo

Reply from Ashley Ann

Thank you for your thoughtful review! We’re glad to hear you were pleased with the fitters and the quality of your shaker style wardrobes and bedside cabinets. We apologise for the issues with the hand-painted doors and appreciate your understanding as we work to resolve it. Your feedback is invaluable, and we’re committed to ensuring your complete satisfaction. If there’s anything else we can do for you, just let us know!

Rated 5 out of 5 stars

We have recently moved into a property…

We have recently moved into a property in Caithness Scotland, the kitchen in the property is an Ashley Ann kitchen, sadly we found the Range cooker in the property wasn't working so we went to Ashley Ann to ask if they could order one for us, we spoke to a very helpful chap "Richie" we gave him the cooker size we needed, he ordered the Range cooker for us straight away. We were told it would be a two week wait for delivery which was fine with us. We were kept informed of the progress of the cooker delivery by Richie and we were delighted when he called to say our cooker would be delivered a day early. We are very impressed and happy with the service we have received from Ashley Ann and would definatly recommend them.

September 11, 2024
Unprompted review
Ashley Ann logo

Reply from Ashley Ann

Hi Lisa

Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Richie and the timely delivery of your new range cooker. Your recommendation means a lot to us, and we’re glad to have been able to help you settle into your new home in Caithness. If you need anything else, don’t hesitate to reach out!

Rated 5 out of 5 stars

Excellent service from Gavin

Gavins attention to detail, explanation and patience when designing my kitchen resulted in everything I looked for in an ideal kitchen. In addition the service I recieved from Ashley Anne staff and Christine the manager provided me with a great deal of comfort from start to completion. This is the 2nd kitchen Gavin has designed and installed for me. Because of the service I would highly recommend Ashley Anne.
Marian Duffy

September 5, 2023
Unprompted review
Ashley Ann logo

Reply from Ashley Ann

Hi Marian,

Thank you so much for your wonderful review! We’re thrilled to hear that Gavin's attention to detail and our team's service met your expectations for your ideal kitchen. It’s always a pleasure to work with returning clients, and we're grateful for your continued trust in us.

Rated 5 out of 5 stars

Great Service

From design sign off to delivery Gavin was excellent. Nothing was a bother to him and he ensured we were delighted with our Kitchen. We Have no hesitation in recommending Ashley Ann

August 31, 2024
Ashley Ann logo

Reply from Ashley Ann

Thanks very much Charles, happy to hear Gavin was such a great help.

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