asiancouture.co.uk2 Reviews 

97
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Beautiful Salwar suit with quick delivery had it also tailored to my size It came out perfect I gave all the sizes They kept in touch with pictures of how Indian party outfit will look with what’... See more

Rated 1 out of 5 stars

Did a great mistake to shop with them,i wish i could check review before shopping. Totally nonprofessional staff, never replies back email, customer service representative has only one line to say i.e... See more

Rated 1 out of 5 stars

were do i start firstly i purchased an order of£109 and then a second of £69.99 trusting this company at first i waited 7 days no delivery i also contacted them on watsapp so many times nothing was... See more

Rated 4 out of 5 stars

Very please with asian couture. There products are mostly all geniune and not replicas like another asian clothing companies. Recommended all my friends and family about this website. Fast next day de... See more

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3.7

Average

TrustScore 3.5 out of 5

97 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(97)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent products. Customised outfits. Great products

I brought a few suits and had it customised by asiancouture. There were beautifully stitched and I was kept updated by customer service about my suits I ordered when ever I emailed.
Love the suits .I am definitely going to be doing all my shipping here

March 24, 2016
Unprompted review
Rated 1 out of 5 stars

WORST SERVICE EVER!

Ordered two dresses, they both arrives unstitched. There was no info that said they would come unstitched. The website did say that if you want to adjust sizing you pay extra. That was misleading as apparently that meant if I wanted the whole thing to be stitched. I'm now trying to arrange for a return, it's been FIVE days and I've had absolutely no response!!! This is just too frustrating. I wouldn't recommend anyone to buy from this place. Awful service.

March 15, 2016
Unprompted review
Rated 1 out of 5 stars

ridiculous customer service

Last week I ordered a suit which was on sale. I needed their IBAN to transfer the money, so I wrote them to send me the IBAN. 1 day no reply 2 days no reply 3 days no reply. So I decided to text them on Whatsapp. After some time a person wrote me that I may pay by credit card and they would send me the payment link in the afternoon. Unfortunately I did not get it on the same day. I waited and asked them next day to send me the link. They didnt reply. I was really pis*ed off and wrote them next day again to send me the link otherwise i would cancel my order. They read it but did not reply. So I canceld my order. Their only reply was: "OK". I have never seen a worst customer serice than theirs. Never buy from them!!!!!

If it would be possible, I would give them -100 Stars

February 19, 2016
Unprompted review
Rated 1 out of 5 stars

Please do not order from this company

The email states that if your unhappy with the purchase you can return it however it must be done within 24 hours of delivery. At this point you should receive email on how to do this however the company does not answer calls or pick up emails.

I must stress please please do not use this company.

December 29, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service from Asian couture

Fast delivery. Great customer service .
The lady in customer service was very professional and deal with my concerns in a very supportive manner.

From start to finish she highlighted what is the best way to measure and customise the outfits to make it look great on me.
I requested the suits to be customise within three days it was done and delivered in a excellent way.
The delivery service was also excellent there gave an hour slot window on the day and I received my dresses in that time there promised there deliver.

The suits was customise to a very high standard. You won't be able to tell the difference between an high street debenhams to this beautiful outfits.

I gave five stars to this lady in customer services. Thankyou I will be definitely be using your services again.The suits were beautiful and very good quality.

June 17, 2015
Unprompted review
Rated 1 out of 5 stars

Unacceptable experience

I paid and ordered an outfit from their website, which was highlighted "in stock" I paid for next day delivery too!
The next day I called to confirm delivery as getting this outfit on time was so important to me!
When I called no one answered and eventually a little child answered the phone and handed in on to whom she referred to as mum. I was disconnected and tried calling back several times! Eventually I got through to someone who couldn't really speak clear English, she told me I wouldn't get my outfit as they don't know if they have it in stock! I told her I paid extra for delivery and it was in stock on their website. She said she needs to check and that was all.
She made no attempt to contact me. I contacted her several times, and she eventually called me back saying I would not get this outfit and that was that. She did not apologise for the inconvenience which I feel was more important! She dusted it off as if it was nothing! The service is awful and unprofessional. I asked for a refund and eventually I got one. (Still in PayPal holding) I wouldn't trust this company again and defiantly wouldn't feel safe shopping with them. She didn't say sorry once and clearly what they advertise on their website is false!
Dreadful experience

June 17, 2015
Unprompted review
asiancouture.co.uk2 logo

Reply from asiancouture.co.uk2

Thank you for your feedback. Our customer advisor apologised to you for any of your inconvenience caused. Unfortunately item was not in stock and there was a technical error on the system. You were refunded straight away by that advisor. You paid by paypal it was returned to you by paypal. Paypal normally withdraws to our company bank every day there is no balance that an instance refund can be applied. Hence, that was why you were sent a paypal echeque. Which took several days to clear.

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