I’m highly disappointed with the quality of Asim Jofa clothes. The fabric feels extremely cheap and nowhere near what you'd expect from a designer brand. Honestly, it seems like local market material... See more
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Review summary
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Reviews shaping this summary
A very frustrating expererience with Asim Jofa. I placed an international order for a 3 piece stitched article. They sent me a message on whatsapp a few days later that the article could not be clear... See more
I placed the order on 7th august, on Asim Jofa webiste, paid online with my HSBC card, I never receive the order and not even my refund. Made several calls, wrote email, chat on whats app with... See more
Company replied
Company details
Written by the company
Asim Jofa burst on to the Fashion scene as a breath of fresh air. Carrying on the legacy of his forefathers he started with a jewelry line, establishing the highly exclusive, one of a kind diamond boutique ‘The Diamond Gallery’. Having been certified in Design from the prestigious Central Saint Martins, Asim went on to create ripples in the fashion industry. He has achieved great acclaim for his various collections displayed on the runways in the fashion capitals of the world. He has been honored with IAFA International Asian Fashion Awards as the Best Designer Brand in 2012. In the same year Asim bagged the Collection of the Year award held by the Pakistan Fashion Awards. He continues to improve on perfection and in the future, Asim plans to create more buzz and dress Pakistani women fabulously, breaking fashion stereotypes along the way.
Contact info
Plot # 20, Sector 27 Korangi Industrial Area, Adjacent Denim E factory, Singer Chowrangi, Karachi. , 75900, Karachi, Pakistan
- +9221111115632
- sales@asimjofa.com
- asimjofa.com
2.6
Poor
233 reviews
Replied to 92% of negative reviews
Typically takes over 1 month to reply
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disgusting
There was a time when this brand had the best quality outfits, the designer is a thief and should be ashamed of himself. Selling overpriced cheap quality items! Paid over 100K to him in the past couple of years. His service, arrogance and clothes are “disgusting”. Return policy is atrocious abd no words are sufficient to describe the incompetence of this brand quality!
December 30, 2023
Unprompted review
Reply from ASIM JOFA
Greetings, We truly share in your disappointment and apologize for the trouble. We completely understand how upsetting it must be to feel let down by the quality and service, especially after being a loyal customer. Please know that your feedback is taken very seriously, and we are committed to reviewing such concerns to improve our products and services.
We understand that online shopping can be worrying, but we assure you that our articles are of the best quality, made from the finest fabric, and match exactly what is shown on our website and in the product details. Additionally, we have a clear and easy return policy in place.
Our goal is to make returns and exchanges as easy and reassuring as possible. As per our policy, an item can be returned or exchanged if it is damaged, the wrong article is delivered, or the wrong size is delivered.
Further please refer to this link to check our return policy:
https://asimjofa.com/pages/returns-and-exchanges
Warm regards,
Asim Jofa Team
It's a total scam and fraudulent..
It's a total scam and fraudulent... Worst quality, worst stuff... Totally disappointed... Never order from this site... They are just cashing their brand name and zero quality. Pathetic.... Wastage of time and money too...
December 13, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Syeda Naqvi, We are truly concerned to hear about your experience and understand how upsetting it must be to feel let down by the product quality and service. It’s never our intention for a customer to feel disappointed, and your feedback helps us identify areas for improvement.
We understand that online shopping can be worrying, but we assure you that our articles are of the best quality, made from the finest fabric, and match exactly what is shown on our website and in the product details.
We would like to assist you promptly and resolve this matter. Please share your order details here, or contact us with relevant pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
Third-class replica products
Third-class replica products that are fraudulent.
My wife placed an order for an unstitched suit that was $100 on sale.
What we received is a duplicate of the suit, which comes in two shades and doesn't resemble the original photos with all of the embroidery that was displayed. Worst return policy—I've never encountered anything like this with any other brand Sana Safinaz, J. Khaadi, etc.
Absolutely horrible! Will never make the mistake of ordering from them again! Given the amount of bad reviews I don't know how this brand is still running!
December 10, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Haris, We truly share in your disappointment and completely understand how upsetting this experience must have been. It is never our intention for any customer to feel misled or receive anything less than the premium quality we promise.
Unfortunately, some people misuse our brand name to commit fraud and mislead customers. It is possible that your order may have been placed through a fake site.
Please be assured that our team is actively working to identify these websites and take action against them. We kindly request that you always place your orders through our official website to avoid such issues: https://asimjofa.com
Additionally, we want to ensure this matter is resolved for you. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can assist you promptly.
Warm regards,
Asim Jofa Team
I swear to god I am not gonna order…
I swear to god I am not gonna order from this Brand so-called Asim Jofa bad quality and the expected dress was unexpected dress so cheap so Bad just looks like trash total waste of money they don’t have a return policy.
December 10, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Muqadas, We are truly sorry for any inconvenience caused. We understand how upsetting it is to receive a product that did not meet your expectations in quality or design.
We sincerely share in your concern regarding the fabric. Our team ensures that all materials meet our quality standards, and we are committed to addressing any issues you may encounter.
We would like to assist you promptly and resolve this matter. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
If I could give 0 stars I would
If I could give 0 stars I would. Awful customer service. Your customer service is awful and the unstitched items are not suitable for all sizes. I am very disappointed especially ordering from you guys and shipping internationally. Never shopping anything from you. My outfit is ruined which I had to wear for a wedding.
December 7, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Salima, We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused, especially with an outfit intended for such an important occasion. We understand how upsetting it must be to face sizing issues and feel let down by our service.
We’d like you to know that for stitched articles, the size chart for each design is always available on the article page, so you can place your order accordingly. For unstitched articles, the fabric provided is sufficient to create a standard large size.
Size Chart: https://asimjofa.com/pages/size-chart-1?_pos=1&_sid=18bdc0bf5&_ss=r
We want to ensure your concern is addressed promptly. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can assist you quickly.
Warm regards,
Asim Jofa Team
Poor quality and poor work on that poor
I received my parcel yesterday very poor and worse quality I have seen em very much disappointed to see their fabric third class replica plus thier work on fabric plz don't order anything they just decieve people on models that wear the dresses
December 5, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Naila, We are truly sorry for any inconvenience caused. We understand how upsetting it can be to receive a product that did not meet your expectations in fabric or workmanship, and we take your feedback seriously.
We acknowledge your point and understand the concern. At times, fabric differences may cause confusion, but we ensure that every article is provided as per the fabric information listed on our website.
We want to reassure you that orders placed on our official website are always authentic and meet our premium quality standards. Sadly, some unauthorized websites use our brand name, which can lead to experiences like the one you described.
Additionally, We would like to assist you promptly and resolve this matter. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
Asim Jofa is total fraud
Recently bought a suit on line from them and what i got was worse than a third class replica not worth more than 500 rupees .Brand knows the value of its products thats why their return policy is ridiculous.i was informed unless there is a defect they cannot return ...on informing all threads of embroidery were loose i was conveniently informed that i can cut them myseld .
I think these people have no ethics and only making money by deceiving people
November 18, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. farah, We understand how upsetting it must be to receive a product with loose embroidery and to feel that the return process did not meet your expectations.
Please note that when an order is placed through our official website, customers always receive 100% original articles with guaranteed quality. Unfortunately, there are multiple fake websites operating under our name, and sometimes customers may experience such issues when ordering through them.
However, We would like to assist you promptly and ensure this matter is addressed. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
Pathetic.
Pathetic.
First they sent me the faulty article and then when i asked them to either send me the accurate product and if you can't then do the refund.
This is what they replied:
Alright, you can return back the article to us then we will provide you a coupon which can be used to purchase other articles from our website.
Seems like a scam when i visited their Facebook page. There are many more people who got trapped
November 17, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Qasim, We understand how frustrating it must be to receive a faulty article and not get a direct refund or replacement, and how this could lead to confusion or disappointment.
We want to ensure this matter is addressed properly. Kindly share your order details here, or contact us with pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can review your order and assist you with the correct solution, whether it is a replacement or return.
Warm regards,
Asim Jofa Team
Worst quality ever itna bra brand h or…
Worst quality ever itna bra brand h or ghtya quality ka kpra rkha huwa h jo am quality sy b ganda h or jb kahy k suit exchange kr dyn Karachi sy to khty h no exchange policy
November 1, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Finza, We truly share in your disappointment and apologize for the trouble. We understand how upsetting it is to receive a product that did not meet your expectations in quality and to face difficulty with exchanges.
We completely understand the concern fabric differences may raise, however please be assured that all articles are created strictly in line with the fabric specifications shared on our website.
Additionally, Our goal is to make returns and exchanges as easy and reassuring as possible. As per our policy, an item can be returned or exchanged if it is damaged, the wrong article is delivered, or the wrong size is delivered.
Further please refer to this link to check our return policy:
https://asimjofa.com/pages/returns-and-exchanges
We would like to assist you promptly and resolve this matter. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
Asim jofa is the biggest scam of…
Asim jofa is the biggest scam of fashion industry i have ordered one dress of abresham collection today i received this order it is very bad in quality just looking like 3rd class replica. You can not say by looking the dress that it is branded suit.very highly disappointed plzzzzzzz don't buy asim jofa dresses
November 6, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Mehwish, We deeply regret any trouble or discomfort this situation may have caused. We understand how upsetting it must be to receive a product that did not meet your expectations in quality, especially from a collection you were excited about.
Please note that articles ordered from our official website are always 100% authentic and original, made with the best quality fabric, and exactly as described on the website.
Additionally, We acknowledge your point and understand the concern. At times, fabric differences may cause confusion, but we ensure that every article is provided as per the fabric information listed on our website.
Further, We would like to assist you promptly and resolve this matter. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
Vvvvvv bad fabric
Vvvvvv bad fabric. Totally scam. Wastage of money. Plz dont buy from asim jofa... Oh my God .
Very low quality fabric. Its look local suit . Not branded
October 30, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms Anny, We truly regret that your experience with our product did not meet your expectations. It must be very disappointing to receive a suit that feels different from what you anticipated, and we completely understand your frustration.
Please note, every article in our collection is carefully selected to reflect the premium quality we promise. At times, fabric differences may cause confusion, but we ensure that every article is provided as per the fabric information listed on our website.
Further, We would like to assist you promptly and ensure this matter is resolved. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
Shame on asimjofa brand
Shame on asimjofa brand. The worst customer services and the worst stuff i ever recieved is from asimjofa. They show the pics of high quality but didn't even match the design nor stuff. Asimjoffa even didn't deserve half star.. Shame on this brand.. Stay away from unstiched stuff ..
October 29, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Kashmala, We deeply regret any trouble or discomfort this situation may have caused. It must be very upsetting to receive a product that did not match the design or quality shown online, especially when you were expecting a high standard.
Please note that all our articles are prepared according to the design details mentioned online, and slight differences in color or texture may appear due to photography and lighting.
If you’ve noticed a significant difference in your article, please share your order details here or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can support you quickly.
Warm regards,
Asim Jofa Team
Poor n cheap material
Very very bad customer service
Poor quality fabric
Half of shirt cloth ver bad quality
Whatever I say is very less
July 21, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Saima, Please accept our sincere apologies for any inconvenience faced. It must be very upsetting to receive a product with poor fabric quality, and we completely understand how this has affected your trust in our brand.
We completely understand how differences in fabric may cause concern. Please be assured that every article is crafted carefully according to the fabric specifications provided on our website.
Further, we truly understand your concern regarding the quality of your shirt. To assist you better, you are requested to kindly provide eleboration of this and share clear pictures showing the issue with the fabric via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com so that out team can assist you promptly. Further, our helpline at 021 111 115 632 is also available for prompt assistance.
Warm regards,
Asim Jofa Team
I loved it and Absolutely amazing
I loved it and Absolutely amazing! I ordered 3 unstitched and quality is amazing + it was delivered in less than 2 days very nice experience thanks to asim jofa.
October 27, 2023
Unprompted review
Reply from ASIM JOFA
Greetings, We’re so delighted to hear that you loved your 3 unstitched pieces! It’s fantastic that the quality impressed you and the delivery was super quick too. Your happiness truly makes our day!
Thank you for choosing Asim Jofa, we can’t wait to bring more gorgeous designs to your wardrobe soon!
Looking forward to seeing you again. For any further assistance, you may reach out to our customer support team via WhatsApp at +92 321 124 4440, our helpline at 021 111 115 632, or email us at sales@asimjofa.com
Warm regards,
Asim Jofa Team
They have worst return policy
They have worst return policy. You can't exchange your dress. I ordered a dress which was in pink colour but the one I received was in maroon I requested them to allow me for exchange with any other article of same collection but they denied.
October 13, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Shumaila, We are very sorry for the experience and any difficulties it may have caused. We completely understand how disappointing it must be to receive a dress in a different color than expected and face difficulty with the exchange process.
Kindly note that all our articles are prepared according to the design details mentioned on our website, and slight differences in color or appearance may occur due to photography and lighting.
Our goal is to make returns and exchanges as easy and reassuring as possible. As per our policy, an item can be returned or exchanged if it is damaged, the wrong article is delivered, or the wrong size is delivered.
Further please refer to this link to check our return policy:
https://asimjofa.com/pages/returns-and-exchanges
However, We would like to assist you promptly and resolve this matter. Kindly share your order details here, or contact us with relevant pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
So worst and poor quality
Not recommended... very poor quality... a big name but giving poor quality...
October 5, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Hina, We sincerely regret that your experience did not meet your expectations and apologize for the disappointment caused. It must be very frustrating to receive a product that did not reflect the quality you anticipated, especially from a brand you trusted.
We understand how important fabric quality is for our customers. Each piece is carefully chosen for elegance and durability.
Further, we would like to assist you promptly and resolve this matter. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
Poor quality one pannel is also missing…
Poor quality one pannel is also missing plz don’t order from him
September 23, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Sumera, We sincerely regret that you received an incomplete order. We understand how upsetting it is to receive a product with missing components and poor quality.
In such cases, we arrange delivery of the missing components if available. If not, the customer may return the article to us, and we will either send a fresh piece if available or offer the option to select another article within the same price range.
Further, We would like to assist you promptly and resolve this matter. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team.
Poor Quality and bad customer service
I ordered first time.The quality of fabric is very poor. I must say they have a Big Name in the Fashion Industry but they have Horrible customer service . Very disappointed.
September 20, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Mahnoor, We are very sorry to hear about your experience on your first order with us and sincerely apologize for the disappointment caused. We truly value you as a first-time customer and want your experience with us to be positive.
We acknowledge your point and understand the concern. At times, fabric differences may cause confusion, but we ensure that every article is provided as per the fabric information listed on our website.
We understand how upsetting it can be to receive a product that did not meet your expectations in quality. We would like to assist you promptly and make things right. Kindly share your order details here, or contact us with relevant pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
I ordered first time
I ordered first time when I got my order.i felt very sad.no quality.prints and colors are attractive only by picture.but not in real.
August 31, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Zoya, We understand how upsetting it must be to feel let down, especially when this was your first order and you had high expectations for the prints and colors.
Please be informed that color differences may occur due to lighting effects during photography and display settings on various devices. We understand the importance of accurate product representation, and we have mentioned this disclaimer on our website to inform our customers. The article has been delivered in accordance with the description provided.
Additionally, we would like to assist you promptly and ensure this matter is addressed. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
If I could give zero
In my initial review I gave Asim Jofa one star due the bad customer service and poor quality of the outfit. I have updated my review and given Asim Jofa 4 star because of good customer service and the resolution. Customer service at Asim Jofa was very professional and courteous.
August 23, 2023
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Ayesha, We truly share in your disappointment and apologize for the trouble. We understand how upsetting it must be to notice fabric issues after waiting to wear the outfit, and we completely empathize with your disappointment.
Please note that the timeline to raise a complaint is of 3 working days of the article’s delivery. You may also review our return policy on our website here:
https://asimjofa.com/pages/returns-and-exchanges
However, We would still like to assist you promptly and ensure this matter is addressed. Kindly share your order details here, or contact us with clear pictures and a brief description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
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