A Small Orange Reviews 124

Expeditious, knowledgeable, responsive, decisive.
Can't get any better than that.

Your front line support is stellar! today was no different. Always knowledgable, and patient. Thanks to Poojashree for her help.

Your ongoing problems with the reseller central are a big disappointment.

Sunil was fantastic, very thoughtful and a clear problem solver. Give Sunil a bonus!

Amith Suresh was very attentive to our support needs.

Amith provided excellent customer service and resolved the problem right away!

Incompetent. I had a domain set to auto renew. It did not renew. Managed to just get the domain renewed. Sadly, I can not take this further with them as there needs to be consequences for this sort of incompetence, especially if I had lost the domain name. Sadly. I only renewed the hosting a week earlier as I would have moved to another host. Certainly will be doing that when its up for renewal again.

very prompt in answering queries and resolving the issue.

Divya did a great job today in helping me resolve an issue. Thankyou so much!

Being invoiced before I even finished signing up. While filling out the form to purchase services, I decided to go with another company. I never put in my card information or submitted the form. I thought that was the end of that until I began getting invoices and unpaid invoice emails demanding payment. Payment for what? Filling out their form and not submitting it? I can’t locate a business phone number for them. I submitted a ticket to alert them to the fact I never actually purchased anything from them. Have received no response. Shady business practice at best.

Divya was super helpful, knowledgeable and fixed my issue in under 5 minutes. Great job!

Very quick and knowledgeable - was able to complete and answer my questions rapidly.

Nitesh was awesome! He quickly resolved my issue in mere minutes. Truly an IT god among mere mortals.

The tech support was awsome! he know what he's doing. Thank you!

I terminated their services over 8 years ago. They are now sending me invoices for nothing. They are nothing but crooks. I will file charges against them for their scam.

Very helpful. Easy to chat. Problem quickly resolved!

I’ve been with A Small Orange for over 10 years. They’ve gotten so bad I am canceling all my services and closing my accounts.

Truly thought we lost our website and within ten minutes , it was restored thanks to the live chat! Our website is our lifeline. THANK YOU!

Charged despite disabling auto-renew.
Then refused a refund despite being immediately contacted and the service was being prepaid.
Scammy business practice.
Reported the unauthorized charge as FRAUD. Which it clearly is. And cancelled card to ensure these crooks can't charge me again.

Getting worse and worse...
Support not responding to tickets.
When did respond - mostly poor assisting.
No live chat support anymore for some reason...
They change configurations such as Php version without my consent, causing damages to my clients and my business.
The cPanel I get is very limited and leaves me in need of their so poor support.
They raise prices without warnings.
I stayed years because a good plan and price originated from other company that united with them.
Now I have to find a better solution.