Aspirato Reviews 

I ordered this vacume cleaner on 20/07/23 still not recieved it. Bought it on Klarna and have been intouch with Aspirato and all the emails i get is asking for order number which i sent them. Now been intouch with Klarna and they have put an hold on account and are investigating. WORST COMPANY EVER! Do not order anything from these.

There should be an option for zero stars. Absolute scam of a company! Please don't fall for the obviously fake positive reviews on here! They have set up fake review sites such as "topguidance.org" and "realreviewers.org" using fake names and photos pretending to be a "David Brown" and "Jessica Liam" (whose photos are just stock photography photos) leading people to buy this absolute pile of crap which is just totally useless. The so called company Aspirato doesn't even have a phone number. And like everyone else, you try to cancel the order and they say it's too late as it's already been shipped (even 5 minutes after placing the order) then you try to return the product and they won't let you. The most they do is offer 5 or 10% off which are the same auto-generated emails they appear to send everyone, and according to others they never see a penny back anyway. We are now just being ignored after demanding a refund via email 3 times! Whoever is behind this scam stealing people's money needs to be tracked down and exposed as an absolute fraudster!!

Unfortunately like many others on this thread I have also been scammed by this company and not helped by Klarna.
Usually I am very thorough in my research of products but failed on this occasion and was taken in by the “sponsor” information after an online search.
Once I realised my error I tried to cancel the order within 3 hours which was unsuccessful. I then received an email after it was shipped to say I was too late but could return once I received it, if I was dissatisfied with the product.
So the product comes, it’s flimsy, noisy, does not suction or lift small items well!
I repackaged and begin the email trail to the companies “after sales team”.
I am now 4 weeks in, including requesting help from Klarna, being told that it costs too much to return and is a “hassle” so keep the item and we will give you…5%, then 10% (offered this 3 times) then 20% (offered this 3 times) off the product!
No returns address yet been given, Klarna offering to put my account into hardship which would impact on my credit so no thanks and I am not in hardship I am just trying to return a useless unwanted product .
DO NOT ORDER THIS ITEM.

This is a scam!!! Do not order! I have reported to Trading Standards and Klarna

Great cleaner, bought this when my Dyson failed for the second time. So pleased I will buy another spare one for second floor use. We are disabled and this cleaner has so many features that make life easier for us. I think this is a very underrated product. Pity the negative reviews can't be controlled for honesty and accuracy. Dave.

I wouldn't even give 1 star if it allowed. Thought I had checked product through genuine product review site but no. As soon as I placed the order tried to cancel and was told its not possible as its been dispatched. Told them I would refuse to accept delivery and wanted a refund but no joy there. So now praying my bank will help. DONT BUY FROM THIS COMPANY ITS A SCAM

I had the same negative responses from Aspirato re my faulty hoover, they said to post it back to China, pay for the postage and the import and customs fees and then rounded it all off with “and when received you probably won’t get your money back as it’s not in resalable condition, I have had to raise a claim with my bank who are looking into them…….DO NOT USE ASPIRATO UNDER ANY CIRCUMSTANCES

This is a fraud company. They call themselves nordivac in Norway. I got a bad feeling right after my order and immediately wrote an email, which is the only possible way to get in touch with their so called customer service.They did not respond before after 2 days and told me it was already shipped.I answered this mail for follow up but they never answered. I contacted Klarna and told them i refuse to pay this fraud company. I think its not a quality mark for Klarna to cooperate with a totally scam firm who operates with many different names and also have a totally misleading internet site.

Appalling 'Customer Service' - Amongst the worst I've ever dealt with!
I naively fell for a review, placed an order and immediately realised I'd made a big mistake! I literally emailed to cancel within minutes, believing I had a statutory right to a 'cooling off' period to change my mind ... The next morning, the first of many email exchanges began. I was told it was too late to cancel as it had already been dispatched. I have since had to contact my bank and Klarna, both of whom were helpful, unlike Aspirato, but unable to really do what I wanted. This was to refund the first (of 3) instalments and stop the dispatch. I am now embroiled in a 'Visa dispute' because although I refused to accept the vacuum cleaner when it finally did arrive, Aspirato are now insisting that my refund will be minus £30 for the return postage! Of an item I have consistently told them I DID NOT WANT! Utterly appalling - avoid at all cost!

Do not buy this product!!!!
It's obvious reviews are sponsored or paid for!
It’s useless at vacuuming. The staff at the company will do anything to fob you off.
Forget Trading Standards or your CC company. This vacuum and company are a complete con.
You will be asked to video and prove the vacuum doesn't work then asked to return the vacuum to China at your cost with the original packaging etc etc.
This is not a UK company. Buy this vacuum and be prepared to lose your money.

Got for my mother. Very light, good suction. Good price. Very pleased. Quick delivery

Scam of a company. Tried to cancel order immediately after completion but no response for a few days until after order dispatched. Read their T's and C's, you don't get a full refund even if item returned unopened, and you HAVE to chase them to even get anything back.

What I vacuum up keeps coming back out to the floor unless I keep it going. Very much a kids toy. The charge runs out very quickly, suction terrible. Paid 199.00 and was ripped off like all the others.

Customer service is the worst.

I ordered the item on July 5th and received it on July 12th. I attempted twice to clean the entire three-bedroom house, which took two days, and the battery charging was not working properly. Contacted customer care, they were slow to answer, I gave all the photos, despite the fact that they recommended returning the item to China (when I received it from dustable,uk) and subject to Customs clearance.

I believe this company is defrauding customers and wasting their time and money.

I recommend that you hunt for an alternative product.

Do not buy this vacuum, absolutely useless, it has poor suction and the items it does collects falls out when turned off.
Customer service is offering just 5% refund.
Do not use this company

DO NOT BUY!!

Cancelled my order 5 mins after pressing confirm and I’m being charged 15% of the purchase price!! The product was not in shipping!! I have raised a dispute with my credit card provider. Total scam company do not bu!

It's a FRAUD, don't buy it !!!

This is a great product if you want to keep up on daily maintenance on your floors. Nothing will replace a good old fashioned hands and knees floor scrubbing, but this is the closest thing to it! It’s relatively quiet, it’s easy to use, and I love that you can quickly and easily cycle through the modes. This thing has saved me a ton of time on traditional mopping. I’m obsessed.

This is a great product. We’ve been comparing many similar products that for both vacuuming and mopping. This product is definitely one of the best.

With kids and pets my floors see their fair share of messes. While I mostly use this for regular floor cleaning, it does come in handy for the clean up of an accidents. I love almost everything about this except the process of cleaning it.
The battery seems to last a long time. But it would be 5 stars if lower price