Aspirato 

This is scam, no warranty, no respect for consumer rights, do not buy

These people have no idea about customer care. They are difficult to deal with and all their regulations conspire against the customer. I was told that I could return the vacuum within 14 days, but was also told that I needed to provide a video recording of any faults the product had. However, my reason for returning it was not a mechanical fault. Rather it was that I found it difficult to use as I found it top heavy for my hands as I have arthritis. I would certainly not recommend anyone to deal with this firm.

This company is a sham. I am going through the trading standards process which is slow but thorough. I suggest everyone does the same and why don't we set a WhatsApp group or report to Watchdog as well . If people don't take their own action this company will continue to trade. Citizens advice will take you through the official process.

Wish I had seen these reviews prior to purchasing vacuum. Taking parts out of box the roller brush had hairs wrapped around the brush and the dust collector had dust particles inside, the parts look cheap. I have boxed parcel back up and sent an email but after reading these reviews don’t hold out much hope of receiving a reply anytime soon and as for a refund think I can say goodbye to that. I feel stupid for falling for this fake company.

I’m afraid I didn’t see these actual real reviews before we bought. And yes like all the other customers / reviews we also have had exactly the same issues as all of you.
So very disappointing!
Yes we also feel it’s a well organised way of duping people into sending money after reading what I can only assume are fake reviews on their website!
Wish there was a ‘no star’ option.
I have just contacted the company again, stating that we will be taking this to bbc watchdog, bbc money box. Will also contact the ombudsman if they continue with the ridiculous policy of returning to China! Which I might add is no where to be seen when purchasing! Definitely feels like a scam!

I have been trying to get a return address, had the emails about returning it to china being a hassle and would I accept 5% 10% 15% and now 20% refund to keep the item of garbage, not sure how it will end but my bank is next step..Do not buy anything from these scammers.

I have quite thick carpets and the aspirato vacuum just glided over them so it was not suitable for my requirements. I contacted the company and they kept asking for a video of the fault even though I explained numerous times there was no fault so eventually I returned to the return address on the box it was shipped to me in but have been informed this is not the proper return address and may affect my refund. Why would I keep a £179 vacuum as an ornament?

This company are a complete and utter bunch of scum bags. Battery in unit is crap, I've been trying to get a refund for weeks they take an age to answer emails only 1 per day, no contact numbers to call never any names. I've reported to trading standards!

SCAM- do not buy. Seeking legal action now. DO NOT GO ANYWHERE NEAR THEM

This company doesn't even deserve a star at all! The product is garbage!! I just bought my unit only last October and less than 3 months it's no longer working. I sent a complaint email to customer service and they asked me to send them a video as proof which I did as I was asking for a new replacement. Then after getting the video they started ignoring my emails. So unprofessional! I agree that this company is a SCAM!!

Do not touch this Company I have been trying to get my money back since September 2023 had to send it back to a return address on the box as they would not send me an address said it would be too expensive and I’d have to pay for it to go to China. They sent me a video how to repair it. It was all in Chinese. It’s been an absolute nightmare thank goodness I paid though Klarna they have been really good I think I would have lost all my money only disappointment I can’t give aspirato minus stars

Do NOT use this company it's fake, fake reviews on Google, fake goods. Impossible to get a refund. Make out to be a UK company but they are actually Chinese and supply goods not fit for purpose.

Company sells poor quality products at premium prices. The scam is trying to return any goods!. They will fob you off with discounts or worst tell you to retire to china by paying import tax and postage. Then they will tell you it was damaged and not refund.
Best thing to do is not accept the delivery and take a thirty pound knock otherwise you will be going around in circles for wks.
This company should be banned from trading as their underhanded returns policy is the real scam to get your money.
AVOID AT ALL COSTS!!!! YOU
HAVE BEEN WARNED!!!!

My wife and I have tried to return a faulty hoover and are blocked at every attempt. Have written to my local MP because they are breaking UK trading laws.

Don't buy anything from them, they are an awful company.

DO NOT BUY, STAY CLEAR OF THIS COMPANY AT ALL COSTS. Absolutely APPALLING CUSTOMER SERVICE. you buy a product online , not what you expect, poor suction, so within a day of delivery, try to get a return label and a full refund. 16 days and counting for a refund. This is the most worst company.

This company is impossible to deal with. They are refusing to accept that I do not want to keep the hoover and will not forward information about returning the product. I fear I have no chance of getting a refund from them.

Should Royal Mail be facilitating the delivery of merchandise from unscrupulous businesses like these?

Had it two months. Cordless vacuum arrived precisely on time. Moves seamlessly from carpet to floor, picks up all except grit. Lightweight. Easy to empty. Difficult to get dust collection cylinder off but I can live with that. Charges promptly. Money not debited from my account until after delivered. Brill price. Very happy.
Do reviewers mean scam or poor service??

DO NOT BUY,there absolutely useless,take 5hrs to charge,and when your hoovering and stop and pick it up to put away everything you’ve hoovered up comes back down the pipe all over your floor and it’s not blocked

,gone back to my Henry hoover

Omg this is awful what a load of rubbish iv been trying to get a refund for this hoover do not buy wished I’d of seen these reviews first 😡 this was recommended by a guy who rated it who was on the internet obviously a scam I’m fuming

If I could give a negative review I would. I cannot believe this company is still able to trade in the UK. It is very clearly falsely advertised, unfit for purpose and very likely unsafe. Can I suggest that everyone reports the company to Trading Standards, and also Watchdog via the BBC website.