Aspire Property Group Reviews 

712
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and quick to respond during property transactions and investments. Reviewers emphasize that communication is consistently clear, ensuring complete clarity and peace of mind from start to finish. Some people also felt that the dedicated team made complex property purchasing processes remarkably easy to understand and navigate smoothly. Consumers additionally highlighted the thorough guidance and checklists provided throughout their entire investment journey, which helped build immense confidence. Reviewers noted that having knowledgeable local experts available at all times made every single transaction completely stress-free.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, friendly, and extremely... See more

Service

Users describe positive interactions with service, highlighting a seamless, efficient, and professional... See more

Customer service

Customers report positive experiences with customer service, highlighting efficient communication and prompt... See more

Response time

Customers consistently note positive experiences with response time, highlighting that support... See more

User experience

Consumers find user experience to be positive, highlighting a very slick, hands-free process that is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aspire Property Group have an academy programme, of which I am one of their students. I am currently working on two Joint Venture projects with them, and their level of support has been fantastic. Ter... See more

Company replied

Rated 5 out of 5 stars

Myself and Alison have been dealing with Claire and the rest of them team, they are brilliant to work along side with. At Reach 4 Mortgage Solutions any issues we have with the clients mortgage or n... See more

Rated 5 out of 5 stars

Working with Terri, Claire & Chloe make our lives easier. At RA Mortgages, we are busy helping our clients obtain finance and knowing that Terri, Claire & Chloe are at the end of a phone, WhatsApp... See more

Company replied

Rated 5 out of 5 stars

I sold a property last year and I’ve just started the process again( so they must be doing something right!) Early days again but Chloe has kept in touch over last 12 months and is a massive reason... See more

Company replied


Company details

  1. Property Investment

Information provided by various external sources

Aspire Property Group are the leading authority on bespoke Northern sourcing solutions. Aspire source, refurbish, rent and manage your future property investments! A complete end to end process that allows us to provide you with the BEST property investment opportunities available. Stop working hard for your money, and have your money working hard for you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

712 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(712)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good company to work with…

Very good company to work with especially Terri - stress free sale

January 29, 2025
Unprompted review
Aspire Property Group logo

Reply from Aspire Property Group

Hi Tr,
Thanks so much for the review, Terri is amazing and has been working for Aspire so long that she lives and breathes our values!
Im so happy to hear you had a stress free sale!

Thanks again
Team Aspire

Rated 5 out of 5 stars

A fantastic bunch of people

A fantastic bunch of people. Very good at what they do. Thank you Terri Chloe Noura and Claire.

January 28, 2025
Unprompted review
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Reply from Aspire Property Group

Hi Ash,
What a great review! Thank you so much for taking the time to shout out our case management team! We think they are fantastic too!

Thanks again
Team Aspire

Rated 5 out of 5 stars

Very helpful, efficient and professional

I deal with Aspire Property group on a day to day basis. Being a Solicitor - Terri, Chloe and Noura really make my life so much easier - they assist with chasing parties or checking in with clients to ensure paperwork is returned promptly. I couldn't do my job without them and can see they really care for all parties in each transaction to make it as easy and as stress free as possible.
Melissa @ Taylor Rose

January 23, 2025
Unprompted review
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Reply from Aspire Property Group

Hi Melissa
Thanks for taking time to leave this review! Its great to be working with you and i know the team feel the same!
Heres to a successful 2025.

Team Aspire

Rated 5 out of 5 stars

Solicitor acting for Aspire Clients

I’m a solicitor working with clients through Aspire, and I have to say they're amazing at keeping everyone in the loop! They’re always ready to help ensure that property transactions go smoothly, and they really understand the legal details that need attention. I absolutely love working with Chloe and Terri—they're fantastic and I collaborate with them almost every day! - abrown @setfords.co.uk

January 22, 2025
Unprompted review
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Reply from Aspire Property Group

Hi Alison,
Thanks so much for taking time to leave this review! We love working with you too! Heres to a successful 2025!

Team Aspire

Rated 5 out of 5 stars

Sale of properties

We sold 3 properties all with tennants in . Dealt with Phoebe , who was both available and very helpful.

January 19, 2025
Unprompted review
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Reply from Aspire Property Group

Hi TD, Thanks so much for taking the time to leave this review! Phoebe is great and we are over the moon she has been available and helpful during your selling journey!
Wishing you all the best for the future
Team Aspire

Rated 5 out of 5 stars

Easy completion

Great easy transaction thanks to Noura and Luke, pleasure to deal with, hoping for more dealings in the coming months

January 3, 2025
Unprompted review
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Reply from Aspire Property Group

Hi Janet,
Thanks so much for taking the time to leave this review for Noura and Luke! We are very proud of our amazing team and cant wait to continue working with you.

Team Aspire

Rated 5 out of 5 stars

I was very happy indeed with Aspire…

I was very happy indeed with Aspire Property from beginning to end. I was met by Phoebie at first who was very friendly and professional and walked me through the entire process with ease. I also dealt with Noura on the phone who is just as friendly and professional, both are a credit to their company and I will recommend Aspire everytime. Thank you and I wish you all the very best.

January 7, 2025
Unprompted review
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Reply from Aspire Property Group

Thank you so much for taking time to leave this review! Phoebe and Noura are both absolute credits to our team and we are so happy that we delivered our highest standard to you.
Thanks again
Team Aspire

Rated 5 out of 5 stars

Couldn’t be happier with the experience…

Couldn’t be happier with the experience I have received very professional at all time especially Noura and Terri explained every step of the way in detail so I understand as this was my first property. Thank you guys.

January 3, 2025
Unprompted review
Aspire Property Group logo

Reply from Aspire Property Group

Thank you for sharing your feedback! Terri and Noura are absolutely great and im over the moon to hear that they were able to support you through the process with your first property!
We look forward to working with you again in the future
All the best
Team Aspire

Rated 5 out of 5 stars

Excellent Property Training from Aspire :-)

I've been on both online and in-person property training with Aspire, and I can honestly say it's the best training I've had. (I've attended several other courses with other providers.)

From the start, the information shared was easy to understand, and the advice was practical, ensuring everyone had the best chance of success. All the coaches are top-notch, highly knowledgeable and incredibly patient when answering questions and explaining concepts that must seem obvious to them.

What truly sets Aspire apart is the pride they take in delivering their training. Every session, resource and piece of advice is thoughtfully crafted to provide maximum value. They genuinely care about the success of their students and go the extra mile to make it happen, even including mindset sessions to help navigate challenges and build confidence.

Aspire doesn't just teach you about property—They equip you with the tools, knowledge, and belief to make your goals achievable.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Invaluable service. Highly recommend

Toyan took the time to advise & guide me offering invaluable insight. Highly recommend the service offered

December 5, 2024
Unprompted review
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Reply from Aspire Property Group

Hi Helen, thank you for taking the time to leave a 5* review. We are delighted to hear that Toyan was able to provide you with advice and guidance. Your recommendation means a lot to us, and we appreciate your trust in our services. Should you have any further questions, please do not hesitate to reach out.

Rated 5 out of 5 stars

Good honest service

Good honest service, fair price offered for property. Great communication throughout the process from Noura and Adam. If you are looking to sell a tenanted property look no further.

November 4, 2024
Unprompted review
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Reply from Aspire Property Group

Hi Stephen, thank you for taking the time to leave a 5* review. It's great to hear Noura and Adam provided you with great customer service, and we will ensure they read your kind words. Your recommendation means a great deal to us, and please do not hesitate to reach out if we can help you again in the future.

Rated 5 out of 5 stars

First time purchase- Andrew

From the start with Toyan who explained everything in detail with full transparency without the usual “hard sell “ you can get sometimes through to Claire who has been super responsive & a great support through getting to my current stage of my first purchase of many.only ever a what’s app away !!! Great group of real passionate people who clearly want the best for their investors. Thanks again Claire 🤝

November 25, 2024
Unprompted review
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Reply from Aspire Property Group

Hi Andrew, Thanks so much for leaving this review, we are over the moon that you are so happy with the service we have provided and we look forward to working with you moving forwards.
I will make sure that Toyan, Claire and the team receive this positive feedback.
Thanks again!

Rated 1 out of 5 stars

Unprofessional to say the least

Dealt with APG with total désappointement and have not received a formal response with a proposal to rectify the issues. Below is copy of the email I sent them outlining my concerns. I feel the least I can do is share my experience here.
I have given several months for them to react , unfortunately they haven’t.

Email quote :
hope this message finds you well.

After reviewing the documentation related to our recent property transaction, I must express my considerable disappointment due to numerous discrepancies and issues. I have outlined these concerns below for your reference:

The property information pack was signed and submitted on May 30th, several months prior to my engagement with your services. The property was presented to me as a recent and urgent investment opportunity (in August), with the Land Registry document dated May 24th, indicating that the process commenced before our initial discussions with APG.

There have been inconsistencies in the narrative regarding this property. Initially, I was informed that APG acquired it for £125,000 and intended to sell it to me for £127,000 to cover costs. This explanation has since shifted to a story involving a distressed sale due to divorce.

Regarding the indemnity policy to avoid searches, I requested a briefing and the Terms & Conditions to assess whether I would proceed without the searches. However, the disclaimer sent to me yesterday seems to contradict my earlier instructions and suggests that I opted out of the indemnity, despite my clear preference for further review. Additionally, the disclaimer stated that the indemnity policy (which I have yet to see) does not provide full coverage. Furthermore, the disclaimer addressed was incorrectly attributed to my wife with a misspelling of her name.

I was advised to conduct an environmental search specifically for coal mines, which has yet to be processed.

The property information documents contain unanswered or contradictory sections (e.g., 12.1, 10.1, 12.2, 12.3 (a), 13).

The energy rating of the house is low, falling within rental limits.

The leasehold details remain unclear, and I have not received any official documentation regarding the land lease costs or other associated expenses. I was initially informed that the cost was £20 per annum, but this information has not been substantiated.

The Land Registry document sent for signature contains misspellings of both mine and my wife's names, despite my submission of a clear copy of our passports. Additionally, there has been no identity verification throughout the process.

The completion date was set without any prior discussion with us, and varying dates have been communicated (August 31st, September 6th, September 30th).

I have been repeatedly contacted by phone to complete documents that were not yet provided. When I finally received the documents last night, I was urged to sign and return them immediately, including processing the funds.

Despite several inquiries regarding the necessity of processing payments or advances required by the solicitors, I have not received any responses.

Given the issues outlined above, which indicate significant flaws and miscommunication, I am uncomfortable proceeding with the current transaction. I believe these concerns undermine the confidence required for a successful process and diverge from our original agreement, which was for APG to safeguard our interests and facilitate a smooth transaction.

September 3, 2024
Unprompted review
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Reply from Aspire Property Group

Hi Ridha, I am sorry you have felt the need to leave this review after our previous conversations. The review makes it seem as if you are still in the process of purchasing the property when actually, after many conversations regarding your queries and concerns you decided not to proceed with this property.
You requested to withdraw from the purchase on 3rd september 2024 and I called you the same day. I then spoke to the solicitor acting for you to answer your queries which i did.
You still requested not to proceed with the purchase, which we honoured.
The errors regarding misspelled documents were unfortunately from your solicitor which i agree is unacceptable but unfortunately we do not submit the legal documents for signature or filing with Land registry.
I am sorry you feel that the trust in us has been lost, as I say, this is a surprise to see your review over 2 months after we spoke. I have sent an email so we can catch up but wanted to post this response for anyone reading this review as it misleading.

Thanks
Emma Curtin
Operations Manager

Rated 5 out of 5 stars

I had signed up to Aspire’s sourcing…

I had signed up to Aspire’s sourcing service and found them to be really helpful. I was explained the whole process at the start and given clarity at each stage.

Though I was not able to complete my purchase due to reasons outside our control, I was kept up to date by Claire (my assigned client manager) at each step of the journey and she ensured we resolved the situation to my satisfaction, going above and beyond.

Thank you

November 23, 2023
Unprompted review
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Reply from Aspire Property Group

Hi Qasim, thank you for taking the time to leave a 5* review. We understand that unforeseen circumstances can arise, and it's great to hear Claire was able to resolve your challenges. Should you need assistance in the future, please do not hesitate to reach out. Many thanks from the Aspire team!

Rated 5 out of 5 stars

Great experience 👍🏽

The experience of collaboration ing with Aspire Property Group was exceptional throughout the entire process. Toyan and Noura were particularly outstanding at working together to make the whole process run as smoothly as possible. The communication was consistent clear and our questions were promptly addressed, providing a thorough understanding of what to expect at each stage.
I would use them again and would 💯 recommend them for purchasing a property.

November 22, 2024
Unprompted review
Aspire Property Group logo

Reply from Aspire Property Group

Hi Lorriat, thank you for taking the time to leave a 5* review. We take great price in our commitment to providing outstanding service, and it's great to know that Toyan and Noura's teamwork contributed to making your property purchase smooth. Your recommendation means a great deal, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

The staff Adam and his team.

The staff Adam, Nora and Claire were amazing very supportive and professional, they went up and beyond for me answering all my calls and emails I would definitely recommend this company and it's staff to all you will not be disappointed at all such a wonderful set of professional people 😊

November 1, 2024
Unprompted review
Aspire Property Group logo

Reply from Aspire Property Group

Hi Lorna, thank you for taking the time to leave a 5* review for the team, and we will ensure they read your kind words. We strive to go above and beyond for our customers, and it is rewarding to know that we met your expectations.

Rated 5 out of 5 stars

Excellent service

I have sold my property for the first time with aspire and it was an outstanding service from Adam and Terri from the moment Adam agreed the sale with myself. Very professional and friendly, although we had a few issues along the way so it took longer than expected to complete this was not aspires fault and in fact Adam and Terri did everything they could. I would definitely recommend aspire to anyone wanting to sell.

November 5, 2024
Unprompted review
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Reply from Aspire Property Group

Hi Leah, thank you for taking the time to leave a 5* review. We take pride in maintaining a professional but friendly approach, and it's great to know this is what you received, and we will ensure the team read your kind words. We appreciate your recommendation. Thank you once again for choosing Aspire.

Rated 5 out of 5 stars

Very efficient service.

Sold a But to Let property recently through Aspire. Selling direct through a Property Management Company was something I had not considered until I found Aspire by chance. All the staff I had contact with were efficient and professional. They met or beat every milestone date through the process completing in 10 weeks. Poppy, Noura, Luke & Scott were the people I dealt with at various stages of the process and all made the process simple & efficient. Will certainly contact them in the future at the next sale to put to offer and hopefully progress to sale.

October 29, 2024
Unprompted review
Aspire Property Group logo

Reply from Aspire Property Group

Hi David, thank you for taking the time to leave a 5* review. Your satisfaction is our top priority, and it's great to hear we made this process simple for you, and we will ensure the team read your kind words. We look forward to assisting you once more when the opportunity arises. Thank you once again for choosing Aspire!

Rated 5 out of 5 stars

Shout out to Poppy

Shout out to Poppy, who always gives exceptional service. I have now sold a few through Aspire, and I can’t thank them enough. When Poppy first called, I was extremely skeptical but she soon put me at ease by inviting me into the office to fill out any paperwork I was struggling with! I will always recommend Poppy and Aspire, Thank you

October 24, 2024
Unprompted review
Aspire Property Group logo

Reply from Aspire Property Group

Hi Irene!
Thank you so much for leaving this review, Poppy will be over the moon at your recommendation! Poppy is great and hopefully we will get to work with you again in the future.

Take care and thanks again

The Aspire Team

Rated 1 out of 5 stars

Smooth Purchase, but Beware of Aspire’s Letting Team

While my property purchase experience with Aspire Property was smooth and efficient, dealing with their letting team has been nothing short of a nightmare. After completing the purchase as a cash buyer, I found out—only after closing—that the property was tenanted. Since then, I haven’t received any rent from the tenants, and I’m still waiting for the management set of keys, despite it being over a month since completion.

Repeated attempts to address these issues have gone unanswered. The letting team, led by James Walker, the Agency Letting Manager, has shown a shocking lack of professionalism and responsiveness. For a company that seemed reliable during the purchase, their post-sale support has been incredibly disappointing.

If you’re considering Aspire for property management, beware of their letting team. While the initial purchase may go smoothly, their ongoing management and communication leave much to be desired. I would advise others to proceed with caution.

October 25, 2024
Unprompted review
Aspire Property Group logo

Reply from Aspire Property Group

Hi Jerry, Im so glad your purchase experience was good through our Portfolio building service. Im sorry that the positive experience seems to have ended when you moved across to Management.
I am currently investigating this and will contact you directly.
In the meantime, as this is a 1 star review against lettings, would you be able to transfer the review to the correct company? we have a trustpilot profile for aspireproperties.co.uk also?

That way it will be on the correct platform.
I will be in touch shortly
Thank you

Emma Curtin
Operations Manager
Aspire Property Group

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