assetzcapital.co.ukReviews 

1,306
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I did not read the reviews before i was in touch with Assetzcapital about refinancing some property in Birmingham. After some very positive phone calls and emails they went completely quiet and i've... See more

Rated 1 out of 5 stars

Tracked back in the previous TrustPilot comments for Assetz. There's a positive comment in Nov 2022. Nothing positive since then. Someone offers as much as a 2* review, everything else since then i... See more

Rated 1 out of 5 stars

Would be Zero stars if available...a truly awful experience. Used to pay OK interest rates on easy-access accounts but that all got locked up for years from 2020. Then they magically changed the accou... See more

Rated 1 out of 5 stars

40% reduction in my investment level, not able to withdraw money 11 months, cash withdrawal queue changed then changes again , default forecasts totally inadequate and grossly understated , managemen... See more

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1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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1.3

All reviews

(1,306)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Manage funds:

Manage funds:
Was looking at managing funds from ISA to standard and online chat "Wendy" was very helpful in taking me step by step via the co-browsing feature.
all solved in a matter of minutes

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

very friendly and helpful support

very friendly and helpful support. I needed assistence to withdraw my money and Wendy quickly helped me with remote control wlked me throught the process step by step

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent work Dawn

At the weekend I sent an email to Assetz with a query about an account, expecting a reply sometime this week. The very clearly stated reply arrived this morning, so I thought 'well done Assetz'. Needing further information I phoned the company up, getting through quickly. The lady that answered the call, Dawn, recognised my name, as it was her that sent the reply. Her assistance was exceptional, giving clear instructions and really knowing her way in the system. Wish that all my calls to various companies were always answered by someone like Dawn!

August 30, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible risky investments

The Assetz platform and service today from Wendy was exceptional. It's a shame that the security offered on the platform means absolutely nothing. I have incurred huge losses on loans which were meant to be secured against property.

August 16, 2022
Unprompted review
Rated 4 out of 5 stars

Assetz Capital is very good

Assetz Capital is very good. It's the best P2P platform that I've ever used. You have ultimate control over your investments (I use MLA). The rates are amongst the highest on the market. You can sell and withdraw very fast.

The only downside, in my opinion is that the Assetz website needs a major update.

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Wendy was very helpful with answering my query. She co browsed and assisted me with investing funds as I had never done it before

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Precise Response - As Usual

As usual, the staff at Assetz Capital were able to answer my questions quickly and precisely. Ben explained the ongoing situation with funds being invested and what had happened to the previously active investments. AC staff seem to answer the phone more quickly than most, and can explain in layman's terms how to work through the dashboard.

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

Wendy is Great!

Spoke to Wendy - was on the phone for 30 minutes whilst she answered a bunch of my silly questions patiently. Invested £8k, with her. Hopefully I will see a return :)

July 8, 2022
Unprompted review
Rated 1 out of 5 stars

Utterly useless

Utterly useless, dishonest and self-serving company. Many loans will go into default with the security taken always way below initial valuations come the time of realisation. AC will always charge maximum 'monitoring' fees and other fees for 'managing' defaulted loans. The directors and senior management are also arrogant and deeply unpleasant individuals.

May 28, 2022
Unprompted review
Rated 5 out of 5 stars

Assetz Capital Enquiry

I was dealt with by Dawn who explained everything clearly and guided me through the process I required smoothly.

May 23, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Hi John,

Thank you for taking the time to leave a review, your feedback is greatly appreciated.

We will pass on your kind words to Dawn. If you have any further questions in the future, please contact our Investor Team who are always happy to help.

Kind regards,
Assetz Capital

Rated 5 out of 5 stars

I invested in Assetz Capital rather by…

I invested in Assetz Capital rather by chance by but it proved to be a good one. I received decent returns throughout the pandemic.

May 19, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Hi Anthony,
Thank you for taking the time to leave a review. We’re happy to hear you had a positive experience with us.
Our Investor Team is always happy to help if you require assistance in the future.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

Ben Shelton was effective.

Ben Shelton was polite, listened, gave concise responses and helped throughout the process. He took his time and did not rush. A clear and positive support at all times.

May 16, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Thank you for taking the time to leave a review Mike, your feedback is greatly appreciated. We will pass on your kind words to Ben.
If you have any further questions in the future, please contact our Investor Team who are always happy to help.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

As a 73 year old technophobe i was…

As a 73 year old technophobe i was amazed at Dawns patience with my request.
Very well done

May 13, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Thank you for taking the time to leave a review George. We’re glad to hear you have had a positive experience with us. We will pass on your kind feedback to Dawn.
Our Investor Team is always happy to help if you require assistance in the future.
Kind regards, Assetz Capital

Rated 5 out of 5 stars

Needed some help on dashboard and Dawn…

Needed some help on dashboard and Dawn helped me through it all -excellent response as always.

May 11, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Thank you for sharing your feedback. We are delighted to hear that you had a 5-star experience at Assetz Capital.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

Always helpful!

I used the chat-line to clarify my understanding of the way Manual investments work. As always, the service was exemplary, friendly and clear.

May 11, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Thank you for taking the time to leave a review, your feedback is greatly appreciated. If you have any further questions in the future, please contact our Investor Team who are always happy to help.
Kind regards,
Assetz Capital

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