I did not read the reviews before i was in touch with Assetzcapital about refinancing some property in Birmingham. After some very positive phone calls and emails they went completely quiet and i've... See more
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Tracked back in the previous TrustPilot comments for Assetz. There's a positive comment in Nov 2022. Nothing positive since then. Someone offers as much as a 2* review, everything else since then i... See more
Would be Zero stars if available...a truly awful experience. Used to pay OK interest rates on easy-access accounts but that all got locked up for years from 2020. Then they magically changed the accou... See more
40% reduction in my investment level, not able to withdraw money 11 months, cash withdrawal queue changed then changes again , default forecasts totally inadequate and grossly understated , managemen... See more
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Company details
Contact info
Assetz House, Manchester Green, 335 Styal Road, M22 5LW, Manchester, United Kingdom
- enquiries@assetzcapital.co.uk
- assetzcapital.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Manage funds:
Manage funds:
Was looking at managing funds from ISA to standard and online chat "Wendy" was very helpful in taking me step by step via the co-browsing feature.
all solved in a matter of minutes
very friendly and helpful support
very friendly and helpful support. I needed assistence to withdraw my money and Wendy quickly helped me with remote control wlked me throught the process step by step
Excellent work Dawn
At the weekend I sent an email to Assetz with a query about an account, expecting a reply sometime this week. The very clearly stated reply arrived this morning, so I thought 'well done Assetz'. Needing further information I phoned the company up, getting through quickly. The lady that answered the call, Dawn, recognised my name, as it was her that sent the reply. Her assistance was exceptional, giving clear instructions and really knowing her way in the system. Wish that all my calls to various companies were always answered by someone like Dawn!
Had a number of queries that were…
Had a number of queries that were handled very well by Wendy, via the chat service. Very quick to respond and resolved every query with a clear explanation.
I spoke to Wendy today
I spoke to Wendy today, who was extremely pleasant and patient, plus she was a mine of information.
Terrible risky investments
The Assetz platform and service today from Wendy was exceptional. It's a shame that the security offered on the platform means absolutely nothing. I have incurred huge losses on loans which were meant to be secured against property.
Great customer service
Great customer service and a very fast response, was able to solve my login issue very quickly
Very efficient and helpful Live Chat system
The person who answered my queries on the Live Chat today was extremely pleasant and helpful. My query was solved to my satisfaction in just a few minutes.
Assetz Capital is very good
Assetz Capital is very good. It's the best P2P platform that I've ever used. You have ultimate control over your investments (I use MLA). The rates are amongst the highest on the market. You can sell and withdraw very fast.
The only downside, in my opinion is that the Assetz website needs a major update.
Very Helpful
Wendy was very helpful with answering my query. She co browsed and assisted me with investing funds as I had never done it before
Precise Response - As Usual
As usual, the staff at Assetz Capital were able to answer my questions quickly and precisely. Ben explained the ongoing situation with funds being invested and what had happened to the previously active investments. AC staff seem to answer the phone more quickly than most, and can explain in layman's terms how to work through the dashboard.
Wendy is Great!
Spoke to Wendy - was on the phone for 30 minutes whilst she answered a bunch of my silly questions patiently. Invested £8k, with her. Hopefully I will see a return :)
Superb customer service
Superb customer service, a really great product and service in the days when both are truly find to hard!
Utterly useless
Utterly useless, dishonest and self-serving company. Many loans will go into default with the security taken always way below initial valuations come the time of realisation. AC will always charge maximum 'monitoring' fees and other fees for 'managing' defaulted loans. The directors and senior management are also arrogant and deeply unpleasant individuals.
Assetz Capital Enquiry
I was dealt with by Dawn who explained everything clearly and guided me through the process I required smoothly.

Reply from assetzcapital.co.uk
I invested in Assetz Capital rather by…
I invested in Assetz Capital rather by chance by but it proved to be a good one. I received decent returns throughout the pandemic.

Reply from assetzcapital.co.uk
Ben Shelton was effective.
Ben Shelton was polite, listened, gave concise responses and helped throughout the process. He took his time and did not rush. A clear and positive support at all times.

Reply from assetzcapital.co.uk
As a 73 year old technophobe i was…
As a 73 year old technophobe i was amazed at Dawns patience with my request.
Very well done

Reply from assetzcapital.co.uk
Needed some help on dashboard and Dawn…
Needed some help on dashboard and Dawn helped me through it all -excellent response as always.

Reply from assetzcapital.co.uk
Always helpful!
I used the chat-line to clarify my understanding of the way Manual investments work. As always, the service was exemplary, friendly and clear.

Reply from assetzcapital.co.uk
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