assetzcapital.co.ukReviews 

1,306
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I did not read the reviews before i was in touch with Assetzcapital about refinancing some property in Birmingham. After some very positive phone calls and emails they went completely quiet and i've... See more

Rated 1 out of 5 stars

Tracked back in the previous TrustPilot comments for Assetz. There's a positive comment in Nov 2022. Nothing positive since then. Someone offers as much as a 2* review, everything else since then i... See more

Rated 1 out of 5 stars

Would be Zero stars if available...a truly awful experience. Used to pay OK interest rates on easy-access accounts but that all got locked up for years from 2020. Then they magically changed the accou... See more

Rated 1 out of 5 stars

40% reduction in my investment level, not able to withdraw money 11 months, cash withdrawal queue changed then changes again , default forecasts totally inadequate and grossly understated , managemen... See more

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1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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No history of asking for reviews

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1.3

All reviews

(1,306)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trouble logging in to account

Phoned because I had trouble logging in to my account. Whilst on I decided to ask a number of questions about my account and the interest I was earning. I was given very comprehensive explanations and I felt informed, valued and supported. Thank you.

March 16, 2022
Unprompted review
Rated 5 out of 5 stars

Wendy was extremely patient and…

Wendy was extremely patient and helpful, I was very confused about some of the aspects of the funding platform but she took the time and trouble to go through everything with kindness and consideration. Very impressed👍👍

March 11, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service provided giving me…

Excellent service provided giving me exactly what I needed.

March 10, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Hi David,
Thank you for taking the time to leave a review. Our Investor Team is always happy to help if you require assistance in the future.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

A real person!

Very helpful customer service using the Live Chat facility. The agent connected to my laptop and walked me through the actions I needed to take. Very clear and succinct, not like so many others which are obviously bots. Thank you Wendy.

March 10, 2022
Unprompted review
Rated 4 out of 5 stars

Really good!

Really good!

I use manual investment, and it's really good. Assetz offers high rates, huge diversity, it's very quick to sell up, and withdrawals are more or less instant I've found. I think the reason is because they try to keep the platform slightly over-financed.

The 'downside', in my opinion is that there's just a little bit too much cash drag. It took me over a week to invest £1500.

March 8, 2022
Unprompted review
Rated 5 out of 5 stars

Received excellent telephone support…

Received excellent telephone support with a clear explanation of the current investment climate on the platform as well as how to withdraw uninvested funds.

March 8, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Hi Philip,
Thank you for sharing your feedback. We are delighted to hear that you had a 5-Star experience at Assetz Capital.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

Newbie appreciates human helping hand ....

I'm new to AssetzCap and found the on-line interface less than intuitive, despite super-human efforts and quite a lot of experience with other P2P sites. Thank goodness humans have not been abolished! Ben was friendly, helpful, courteous, patient, direct and, above all, effective in directing me to where I wanted to be. What more could you ask?

March 4, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Thank you for taking the time to leave a review. We will pass on your kind feedback to Ben. Our Investor Team is always happy to help if you require assistance in the future.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

The agent was human

The agent was human and able to answer my questions

March 4, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Morning,
Thank you for sharing your feedback. We are delighted to hear that you had a 5-Star experience at Assetz Capital.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

Straightforward and efficient assistance given

I found the agent to be helpful and clear. I was taken through the steps I'd requested with no difficulty

March 3, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Thank you for taking the time to leave a review. We’re glad to hear you have had a positive experience with us. Our Investor Team is always happy to help if you require assistance in the future.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

Great service

The CoBrowser facility is excellent. To move monies from un-invested funds to cash account is not that intuitive. Sent a chat message and Wendy was able to show me onscreen

March 1, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Hello,
Thank you for sharing your feedback. We are delighted to hear that you had a 5-Star experience at Assetz Capital.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

Excellent Customer Service

I spoke to Wendy for information regarding my investment. The service she provided was exceptional. Wendy was helpful, professional and friendly. She explained clearly all my options and helped me to navigate through the appropriate screens

February 17, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Thank you for taking the time to leave a review. We’re glad to hear you have had a positive experience with us. We will pass on your kind feedback to Wendy. Our Investor Team is always happy to help if you require assistance in the future.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

Assetz helpdesk enquiry with customer service operator Wendy

My enquiry was a bit complicated but Wendy was extremely helpfull. She called me back as promised to update me on progress and it was a pleasure speaking to her.

February 3, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Thank you for sharing your feedback. We are glad to hear that you had a great experience with us.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

I found Dawn very helpful.

February 3, 2022
Unprompted review
assetzcapital.co.uk logo

Reply from assetzcapital.co.uk

Hello,
Thank you for sharing your feedback. We are delighted to hear that you had a 5-Star experience at Assetz Capital.
Kind regards,
Assetz Capital

Rated 5 out of 5 stars

Excellent Customer Service

I rang enquiries and needed help withdrawing funds. Wendy knew exactly what was required and stayed on the line and walked me step by step through the process until I was able to complete each of the screens. Wendy was really helpful, friendly and extremely patient. Thank you!

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

Good p2p

Pays a nice interest rate and is easy to withdraw from. Customer service can answer questions easily as well.

January 16, 2022
Unprompted review
Rated 5 out of 5 stars

I spoke to a lady called Dawn

I spoke to a lady called Dawn. She was succinct in her explanations and answered all the queries I had and more. I’ve have never had a better telephone customer service irrespective of the company I’ve interacted with. They’re there to help!

January 5, 2022
Unprompted review

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