I did not read the reviews before i was in touch with Assetzcapital about refinancing some property in Birmingham. After some very positive phone calls and emails they went completely quiet and i've... See more
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Tracked back in the previous TrustPilot comments for Assetz. There's a positive comment in Nov 2022. Nothing positive since then. Someone offers as much as a 2* review, everything else since then i... See more
Would be Zero stars if available...a truly awful experience. Used to pay OK interest rates on easy-access accounts but that all got locked up for years from 2020. Then they magically changed the accou... See more
40% reduction in my investment level, not able to withdraw money 11 months, cash withdrawal queue changed then changes again , default forecasts totally inadequate and grossly understated , managemen... See more
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Company details
Contact info
Assetz House, Manchester Green, 335 Styal Road, M22 5LW, Manchester, United Kingdom
- enquiries@assetzcapital.co.uk
- assetzcapital.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Help and advice from a real person. sent an e mail for help to withdraw…
I sent an e mail for help to withdraw some much
needed funds. A really helpful Lady called Wendy
phoned and help me through step by step.
It was good to speak to someone and Wendy send
I could ring for help when I need it.
Thank you
I had a very helpful chat and guidance…
I had a very helpful chat and guidance from whoever I spoke to. She was able to guide me through the various fund transfers even though I am something of a Luddite!
Many thanks
Trouble logging in to account
Phoned because I had trouble logging in to my account. Whilst on I decided to ask a number of questions about my account and the interest I was earning. I was given very comprehensive explanations and I felt informed, valued and supported. Thank you.
Was happy with help I received…
Was happy with help I received regarding my account.
Wendy was very patient wth me.
Wendy was extremely patient and…
Wendy was extremely patient and helpful, I was very confused about some of the aspects of the funding platform but she took the time and trouble to go through everything with kindness and consideration. Very impressed👍👍
Excellent service provided giving me…
Excellent service provided giving me exactly what I needed.

Reply from assetzcapital.co.uk
A real person!
Very helpful customer service using the Live Chat facility. The agent connected to my laptop and walked me through the actions I needed to take. Very clear and succinct, not like so many others which are obviously bots. Thank you Wendy.
Really good!
Really good!
I use manual investment, and it's really good. Assetz offers high rates, huge diversity, it's very quick to sell up, and withdrawals are more or less instant I've found. I think the reason is because they try to keep the platform slightly over-financed.
The 'downside', in my opinion is that there's just a little bit too much cash drag. It took me over a week to invest £1500.
Received excellent telephone support…
Received excellent telephone support with a clear explanation of the current investment climate on the platform as well as how to withdraw uninvested funds.

Reply from assetzcapital.co.uk
Dawn was very kind and explained…
Dawn was very kind and explained everything I needed to know in detail

Reply from assetzcapital.co.uk
Newbie appreciates human helping hand ....
I'm new to AssetzCap and found the on-line interface less than intuitive, despite super-human efforts and quite a lot of experience with other P2P sites. Thank goodness humans have not been abolished! Ben was friendly, helpful, courteous, patient, direct and, above all, effective in directing me to where I wanted to be. What more could you ask?

Reply from assetzcapital.co.uk
The agent was human
The agent was human and able to answer my questions

Reply from assetzcapital.co.uk
Straightforward and efficient assistance given
I found the agent to be helpful and clear. I was taken through the steps I'd requested with no difficulty

Reply from assetzcapital.co.uk
Great service
The CoBrowser facility is excellent. To move monies from un-invested funds to cash account is not that intuitive. Sent a chat message and Wendy was able to show me onscreen

Reply from assetzcapital.co.uk
Excellent Customer Service
I spoke to Wendy for information regarding my investment. The service she provided was exceptional. Wendy was helpful, professional and friendly. She explained clearly all my options and helped me to navigate through the appropriate screens

Reply from assetzcapital.co.uk
Assetz helpdesk enquiry with customer service operator Wendy
My enquiry was a bit complicated but Wendy was extremely helpfull. She called me back as promised to update me on progress and it was a pleasure speaking to her.

Reply from assetzcapital.co.uk
Excellent Customer Service
I rang enquiries and needed help withdrawing funds. Wendy knew exactly what was required and stayed on the line and walked me step by step through the process until I was able to complete each of the screens. Wendy was really helpful, friendly and extremely patient. Thank you!
Good p2p
Pays a nice interest rate and is easy to withdraw from. Customer service can answer questions easily as well.
I spoke to a lady called Dawn
I spoke to a lady called Dawn. She was succinct in her explanations and answered all the queries I had and more. I’ve have never had a better telephone customer service irrespective of the company I’ve interacted with. They’re there to help!
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