assetzcapital.co.ukReviews 

The advisor was very helpful with my enquiry and explained everything to me very clearly.

Wendy was very helpful indeed, patiently taking me through the withdrawal of some funds. I realised Assetz Capital has an existing excellent reputation and I can now most certainly confirm this from personal experience.

Easy and simple Investment platform,
Transparent of all investments details and fees.
Customer service is at best.
I have experience and received the service from Ms Wendy, the customer advisor, informative and resolved all my anxieties ref to my investment.

Wendy was extremely helpful and guided me around my computer by co-browsing. I wanted to withdraw funds and couldn't see what I had done or where the money was but she led me through problem free. Excellent customer service

Have recently been trying to sort out some complex estate issues for my late parents and the help and support I have received from the Investor team was nothing short of exceptional.

In addition the way the company dealt with the financial situation during the pandemic was extremely professional under very trying circumstances which has strengthened my resolve to support this company with my ongoing investments.

They censor your reviews so customers do not get the truth about what is going on.

Have had a lot of help from Ben, Dawn and Susie recently. They have been very patient and helped me to find all the information that I needed.
It's really nice to talk to friendly, knowledgeable and positive people.
Thanks
John

Had a problem trying to contact AC by phone. Sent email and Dawn contacted me within 30 minutes. She was professional and resolved my query promptly. Dawn should be congratulated on providing most excellent customer service.

Rang twice with a withdrawal query.
First call I was given vague instructions which weren’t helpful so had to call back but second call was answered by Dawn who was really helpful and guided me through the issue.

Very straight forward process to withdraw funds

I am 83 and have found when I need advice or help understanding something Assetz have been brilliant. Helpful and very patient. Very satisfied indeed.

Understood the issue I had and sorted it out quickly and accurately. Couldn’t ask for more

Absolutely brilliant and the most honest p2p company on the market.

Happy that we have been kept well informed over the past 18 months and that the business has performed as well or better than I initially anticipated. I suspect if I had needed to withdraw money quickly over the period my rating would be very different.

I had some issues logging into my account and got quite worried about it. However, I used the Assetz chat function and the customer service person was really helpful. My problem was resolved really quickly and with no fuss. It really put my mind at ease and made me feel confident that I could reach out to Assetz whenever I encounter a problem.

In several years of investing I've found Assetz to be one of the better providers of P2P. Good returns on investment and high standards of ethics. Defaults need to updated more rapidly to provide accurate up to date picture of returns.

I was pleased that I received my £103. Although I found it complicated to withdraw, so I don't think I will be investing with you in the future, Hey who knows things may improve.

I have been a customer of Assetz for approximately 3 years. I choose to invest in the P2P market diversify my portfolio and was particularly attracted to Assetz as they provided an quick access account which seemed to provide liquidity and a level of protection against losses.

My experience was fine until early 2020 when Assetz imposed limits on withdrawals which resulted in my withdrawal request for my 'quick access' account taking over a year to process. In addition, Assetz levied additional fees and lowered interest rates which significantly reduced the return on the money that was trapped in my accounts with them.

I believe all of the actions taken by Assetz were in line with their T&Cs but did not deliver on the liquidity expectations I had from investing in a quick access account.

If you are going to invest with Assetz Capital my advice is that you should only invest money you are willing to lose, have sudden changes to the return rate or be tied up for an undetermined amount of time.

The experience has put me off investing in the P2P market and I have closed my accounts with Assetz.

One positive is that the on line chat facility worked well and the staff always tried to help within the scope of the policies implemented by the company.