I did not read the reviews before i was in touch with Assetzcapital about refinancing some property in Birmingham. After some very positive phone calls and emails they went completely quiet and i've... See more
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Tracked back in the previous TrustPilot comments for Assetz. There's a positive comment in Nov 2022. Nothing positive since then. Someone offers as much as a 2* review, everything else since then i... See more
Would be Zero stars if available...a truly awful experience. Used to pay OK interest rates on easy-access accounts but that all got locked up for years from 2020. Then they magically changed the accou... See more
40% reduction in my investment level, not able to withdraw money 11 months, cash withdrawal queue changed then changes again , default forecasts totally inadequate and grossly understated , managemen... See more
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Company details
Contact info
Assetz House, Manchester Green, 335 Styal Road, M22 5LW, Manchester, United Kingdom
- enquiries@assetzcapital.co.uk
- assetzcapital.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Customer service
Following the death of my husband last year I needed to transfer funds from our joint funds to my sole name. This has been a long and complicated procedure which is still on going. On several occasions I have phoned Assetz and spoken to various people whom on the phone have been very helpful, however they have failed to implement what they have said they would do.
Good experience so far
Good experience so far. As an April 2021 RateSetter refugee, I split that balance between Assetz Capital and a couple of other P2P providers. It's early days and so time might throw up some issues (I don't plan on withdrawing money any time soon; as was the case with RateSetter, I understand that there are current delays in accessing money via the secondary market), but so far so good.
The money I transferred in was matched and invested very quickly, the system and processes have been straightforward to follow, and I did have a follow up call asking how I'd found the platform, and advising some online resources if I wanted assistance.

Reply from assetzcapital.co.uk

Reply from assetzcapital.co.uk
I love the regular updates
I love the regular updates, the requests to vote and the video updates during the pandemic to set expectations. The customer service experience is also fantastic.

Reply from assetzcapital.co.uk
Super helpful and proactive in…
Super helpful and proactive in providing detailed information in a simplified and patient, yet professional manner. I’m very new to this platform and have never invested via p2p but already feel confident and knowledgeable to begin investing with assetz capital.

Reply from assetzcapital.co.uk
Investing with Assetz Capital
I have invested with Assetz Capital for some years, I believe the returns I have obtained are above average. I like the fact that the company is not quoted and therefore does not have to take actions to please shareholders. I have found the staff to be most helpful when I have had occasion to speak to them. I know peer to peer lending is relatively risky and not for widows and orphans. In my experience AC do everything they can to minimise risk and keep investors up to date with all relevant matters. A great investment to have as part of your portfolio.

Reply from assetzcapital.co.uk
So easy to use and great customer…
So easy to use and great customer service when I did need them

Reply from assetzcapital.co.uk

Reply from assetzcapital.co.uk
Assetz Capital has adapted well to…
Assetz Capital has adapted well to market place during the pandemic. The regular updates have been invaluable and provide confidence that investments are are being well looked after in the circumstances.
I have been an investor almost from the inception of Assetz Capital and my confidence in this company has been high during this period

Reply from assetzcapital.co.uk
Unable to withdraw money from account…now fixed
Unable to withdraw money from account to bank account as bank account is rejected still after several months of activity. The account was funded from the same bank account that is being rejected.
After about a fortnight finally obtained verification of the bank account and was able to transfer money. out.

Reply from assetzcapital.co.uk
I'm unsure why I am being reminded to…
I'm unsure why I am being reminded to review. Perhaps AC are too conceited to get the message. I really do not feel like reviewing a platform where my losses (which their systems apparently cannot yet record) continue to exceed the low level of interest received. And AC is the only P2P I am aware of which earns between 10 and 50% of lender returns, but without the capital or any apparent risk.
handle the pandemic very well so far…
handle the pandemic very well so far protecting investor capital. easy to use the website.An experienced team
I’ve been investing with Assetz Capital…
I’ve been investing with Assetz Capital for nearly two years now. I am pleased with the returns and the way that they have handled the difficult situation with COVID. They communicate well on a regular basis with investors and I have a lot of confidence with them.
A very good platform but more Loan Options are needed
A very good platform that has survived the pandemic with limited damage.
My only concern is that as a manual Invester i am now running out of Loans I wish to invest in and am desperately waiting for new loans to added to their portfolio so that I can invest my contribution based on Risk and Reward.
I used my annual ISA investment to add funds to their site but am running out of options to invest in at the limit per Loan I have limited myself to.
Hopefully when lockdown ends more new options to invest in will become available but the choice is fairly limited at the moment.
I use a few PTP sites and this is by…
I use a few PTP sites and this is by far the most difficult to understand/reconcile.

Reply from assetzcapital.co.uk
Good communication
Easy and clear website
Easy and clear website. Level of loan security & investment return to suit my requirement.
Reliable
Assetz do exactly what they say they do. The staff are easy to talk to. The desktop works well and contains everything you need to know about your investments. With interest rates at an all time low and the stock market volatile, this seems a good option. I was recommended to Assetz and have since recommended others. I was worried about the pandemic and they have weathered it well with a slight reduction in interest rates.
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