assetzcapital.co.ukReviews 

1,306
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I did not read the reviews before i was in touch with Assetzcapital about refinancing some property in Birmingham. After some very positive phone calls and emails they went completely quiet and i've... See more

Rated 1 out of 5 stars

Tracked back in the previous TrustPilot comments for Assetz. There's a positive comment in Nov 2022. Nothing positive since then. Someone offers as much as a 2* review, everything else since then i... See more

Rated 1 out of 5 stars

Would be Zero stars if available...a truly awful experience. Used to pay OK interest rates on easy-access accounts but that all got locked up for years from 2020. Then they magically changed the accou... See more

Rated 1 out of 5 stars

40% reduction in my investment level, not able to withdraw money 11 months, cash withdrawal queue changed then changes again , default forecasts totally inadequate and grossly understated , managemen... See more

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1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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1.3

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(1,306)

8 reviews in the last 12 months

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Rated 2 out of 5 stars

Customer service

Following the death of my husband last year I needed to transfer funds from our joint funds to my sole name. This has been a long and complicated procedure which is still on going. On several occasions I have phoned Assetz and spoken to various people whom on the phone have been very helpful, however they have failed to implement what they have said they would do.

May 22, 2021
Rated 5 out of 5 stars

Good experience so far

Good experience so far. As an April 2021 RateSetter refugee, I split that balance between Assetz Capital and a couple of other P2P providers. It's early days and so time might throw up some issues (I don't plan on withdrawing money any time soon; as was the case with RateSetter, I understand that there are current delays in accessing money via the secondary market), but so far so good.

The money I transferred in was matched and invested very quickly, the system and processes have been straightforward to follow, and I did have a follow up call asking how I'd found the platform, and advising some online resources if I wanted assistance.

May 10, 2021
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Reply from assetzcapital.co.uk

Thank you for taking the time to leave a review, James. We’re glad to hear you have had a positive experience using our platform. If you have any questions about your investments or the platform in the future, please contact our Investor Team who are always happy to help.

Kind regards,
Assetz Capital

Rated 4 out of 5 stars

I like this platform

I like this platform. It is quite good.

May 10, 2021
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Reply from assetzcapital.co.uk

Thank you for your review, Maria. Your feedback is greatly appreciated.

Kind regards
Assetz Capital

Rated 5 out of 5 stars

I love the regular updates

I love the regular updates, the requests to vote and the video updates during the pandemic to set expectations. The customer service experience is also fantastic.

May 9, 2021
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Reply from assetzcapital.co.uk

Thank you for your review, Korede. We’re happy to hear you’ve had a positive experience using our platform and your feedback is greatly appreciated, especially in relation to our regularly updates to investors and our Investor Team – we’ll be sure to pass on your comments.

Kind regards
Assetz Capital

Rated 5 out of 5 stars

Super helpful and proactive in…

Super helpful and proactive in providing detailed information in a simplified and patient, yet professional manner. I’m very new to this platform and have never invested via p2p but already feel confident and knowledgeable to begin investing with assetz capital.

May 7, 2021
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Reply from assetzcapital.co.uk

Thank you for taking the time to leave a review. We’re happy to hear that you had had a positive experience using the platform.

Kind regards
Assetz Capital

Rated 5 out of 5 stars

Investing with Assetz Capital

I have invested with Assetz Capital for some years, I believe the returns I have obtained are above average. I like the fact that the company is not quoted and therefore does not have to take actions to please shareholders. I have found the staff to be most helpful when I have had occasion to speak to them. I know peer to peer lending is relatively risky and not for widows and orphans. In my experience AC do everything they can to minimise risk and keep investors up to date with all relevant matters. A great investment to have as part of your portfolio.

May 7, 2021
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Reply from assetzcapital.co.uk

Thank you for your review, Michael. We’re happy to hear you have had a positive experience using the platform. Your positive feedback regarding the rates of return we offer, our regular updates to investors and our Investor Team are greatly appreciated.

Kind regards
Assetz Capital

Rated 5 out of 5 stars

So easy to use and great customer…

So easy to use and great customer service when I did need them

May 5, 2021
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Reply from assetzcapital.co.uk

Thank you for your review, Philip. We’re happy to hear that you’ve had a positive experience using our platform and glad our Investor Team were helpful when you needed them.

Kind regards
Assetz Capital

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient service.

May 5, 2021
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Reply from assetzcapital.co.uk

Thank you for taking the time to leave a review, Susan. Your feedback is very important to us.

Kind regards,
Assetz Capital

Rated 5 out of 5 stars

they've been brilliant and fair

they've been brilliant and fair. I trust these guys

May 4, 2021
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Reply from assetzcapital.co.uk

Thank you for your review, we’re happy to hear you’ve had a positive experience using the platform.

Kind regards
Assetz Capital

Rated 5 out of 5 stars

Assetz Capital has adapted well to…

Assetz Capital has adapted well to market place during the pandemic. The regular updates have been invaluable and provide confidence that investments are are being well looked after in the circumstances.
I have been an investor almost from the inception of Assetz Capital and my confidence in this company has been high during this period

May 4, 2021
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Reply from assetzcapital.co.uk

Thank you for your review, William. Your positive feedback regarding our regular updates and how we have adapted to handle the pandemic is greatly appreciated - we’re happy to hear you’ve had a positive experience using our platform over the years.

Kind regards
Assetz Capital

Rated 3 out of 5 stars

Unable to withdraw money from account…now fixed

Unable to withdraw money from account to bank account as bank account is rejected still after several months of activity. The account was funded from the same bank account that is being rejected.

After about a fortnight finally obtained verification of the bank account and was able to transfer money. out.

May 3, 2021
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Reply from assetzcapital.co.uk

Thank you for your review, James. We’re sorry to hear that you were experiencing issues, we have since spoken to you and resolved this. Sometimes we need to run manual verification on the bank account but we’re always on hand to help investors if you require it. Please don’t hesitate to get in contact with our Investor Team should you require any assistance in the future.

You can contact our Investor Team either by phone on 0800 470 0430 (extension 1) between 9am & 5.30pm, Monday to Friday, via email at enquiries@assetzcapital.co.uk or through our Live Chat facility.

Kind regards,
Assetz Capital

Rated 1 out of 5 stars

I'm unsure why I am being reminded to…

I'm unsure why I am being reminded to review. Perhaps AC are too conceited to get the message. I really do not feel like reviewing a platform where my losses (which their systems apparently cannot yet record) continue to exceed the low level of interest received. And AC is the only P2P I am aware of which earns between 10 and 50% of lender returns, but without the capital or any apparent risk.

May 3, 2021
Rated 5 out of 5 stars

I’ve been investing with Assetz Capital…

I’ve been investing with Assetz Capital for nearly two years now. I am pleased with the returns and the way that they have handled the difficult situation with COVID. They communicate well on a regular basis with investors and I have a lot of confidence with them.

May 3, 2021
Rated 4 out of 5 stars

A very good platform but more Loan Options are needed

A very good platform that has survived the pandemic with limited damage.
My only concern is that as a manual Invester i am now running out of Loans I wish to invest in and am desperately waiting for new loans to added to their portfolio so that I can invest my contribution based on Risk and Reward.
I used my annual ISA investment to add funds to their site but am running out of options to invest in at the limit per Loan I have limited myself to.

Hopefully when lockdown ends more new options to invest in will become available but the choice is fairly limited at the moment.

May 2, 2021
Rated 3 out of 5 stars

I use a few PTP sites and this is by…

I use a few PTP sites and this is by far the most difficult to understand/reconcile.

May 2, 2021
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Reply from assetzcapital.co.uk

Thank you for your review, Chris. We have tried to contact you to discuss your review further but unfortunately have been unable to reach you. If you would like to discuss your review further, please contact our Investor Team either by phone on 0800 470 0430 (extension 1) between 9am & 5.30pm, Monday to Friday, via email at enquiries@assetzcapital.co.uk or through our Live Chat facility.

Kind regards,
Assetz Capital

Rated 5 out of 5 stars

Reliable

Assetz do exactly what they say they do. The staff are easy to talk to. The desktop works well and contains everything you need to know about your investments. With interest rates at an all time low and the stock market volatile, this seems a good option. I was recommended to Assetz and have since recommended others. I was worried about the pandemic and they have weathered it well with a slight reduction in interest rates.

May 2, 2021

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