Assossfactoryoutlet Reviews 2,024

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

The products are great, but…….. if you wish to return anything or wish to deal with after sales, they are an utter disaster. I bought some bib shorts from them and was told that a carrier wo... See more

Rated 1 out of 5 stars

Poor communication! Bad return policity! Good products, but very bad service. I love the brands Assos and Giordana, but I will never buy stuff again at Swiss Iconic.... Waardeloze service en hele... See more

Rated 4 out of 5 stars

Love this site to pick up excellent quality kit. Customer service is consistently bang on. Tracked and expeditious shipping. But ... really wish they would expand/replenish their inventory. Pretty... See more

Rated 1 out of 5 stars

WORD OF WARNING GUYS... I returned my faulty ASSOS T.CAMPIONISSIMO_S7 BIB SHORTS to Swiss Iconic Factory Outlet over 3 weeks ago. They signed for the returned item on the 13th June. I've em... See more

Company details

  1. Bicycle Store
  2. Activewear Store
  3. Road Cycling

Written by the company

The Outlet was created for Assos riders who want to obtain a personal favourite but now discontinued Assos product, for collectors and simply for cyclists who may be new to Assos.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Hello

Hello. First of all, I wish you the best of luck.Please expand the items to be displayed in the outlet. Various items will enhance the customer's satisfaction when choosing.And I'm satisfied with all the items I've chosen.Thank you.

November 3, 2019
Unprompted review
Rated 1 out of 5 stars

Poor customer service !!!

I'm an international customer and have a return to process. I have reached out to Assos Factory Outlet via email multiple times and have had absolutely no response in 8 days. I am trying to reset my password and have tried a dozen times and have never been sent a link or instruction to reset the password for my account.

October 10, 2019
Unprompted review
Rated 2 out of 5 stars

Regrettably

Regrettably, the site often (in majority of times) only provides odd sizes. Popular sizes like M or L or mostly not available.

I even wrote to the site and the feedback only mentioned that such sizes are not available and did not provide any alternative options nor was any indication provided by when such sizes be available.

I only use Assos for my bib shorts and ended up buying a product I did not really want, but it was the only option provided.

I also did not appreciate the response received from the team as it did not show any aspect of Care.

September 14, 2019
Unprompted review
Rated 1 out of 5 stars

Poor communication

Poor communication! Bad return policity! Good products, but very bad service. I love the brands Assos and Giordana, but I will never buy stuff again at Swiss Iconic....

Waardeloze service en hele slechte communicatie. Als er al gecommuniceerd wordt... Producten zijn prima, maar als er iets is, of als je iets wil retourneren dan heb je een probleem...

Geweldige merken, mooie producten, maar ik loop nooit weer wat bij Swiss Iconic....

September 4, 2019
Unprompted review
Rated 1 out of 5 stars

WORD OF WARNING GUYS...

WORD OF WARNING GUYS...

I returned my faulty ASSOS T.CAMPIONISSIMO_S7 BIB SHORTS to Swiss Iconic Factory Outlet over 3 weeks ago.

They signed for the returned item on the 13th June.

I've emailed them, tweeted them and called over and over again. I've not heard a peep from them and now £200 out of pocket. Not really sure what to do from here other than issue a CCJ against them?!

I know they're still operatoinal since they are updating social meida and sending out emails. Proper fuming.

July 4, 2019
Unprompted review
Rated 3 out of 5 stars

Dodgy over socks

Bought some mitts/ head warmer/ chamois cream /and a pair of oversocks all good apart from the oversocks I thought they would be a lightweight shoe cover to keep the wind out on chilly days bot the are actually a sock that you pull over your shoes but before you do You will need to cut a hole in the bottom so the cleats will clip in can’t see the point of them and don’t think they will last long.

June 7, 2019
Unprompted review

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