Assured Electrical Solutions Reviews 

361
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and friendly, often highlighting their efficiency and polite demeanor. People appreciate the clear communication and detailed explanations provided throughout the process. The service is frequently described as efficient, with quick job completion, tidy installations, and a smooth booking experience. However, some customers also noted dissatisfaction with communication post-installation, feeling ignored when seeking resolution for issues. A few people also felt that the company sometimes lacked expertise for specific repairs or misdiagnosed problems. Additionally, some reviewers mentioned unprofessional attitudes from representatives, including blaming customers or suggesting unclear "extras".

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the overall... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot thank Assured Electrical Solutions enough! When my power suddenly went out, they responded incredibly fast and had someone at my door in know time. The electrician was knowledgeable and quickl... See more

Company replied

Rated 5 out of 5 stars

Steven Davies did a fantastic job installing our new Ohme Pro EV charger today. He arrived on time, was super professional and friendly from the start. The installation was neat, tidy, and completed... See more

Company replied

Rated 5 out of 5 stars

From the outset our experience was fantastic. Ross arrived early and took us through everything. We were able to decide where things needed to go and were supported with Ross' knowledge throughout. Th... See more

Company replied

Rated 5 out of 5 stars

Leon visited to help when our kennel lights wouldn't turn on anymore. He was very friendly and professional and managed to get them back on for us. He explained the issues and how to resolve them goin... See more

Company replied


Company details

  1. Electrician

Written by the company

We’re an established electrical contractor based in Cardiff & Barry. We specialise in the design, installation and maintenance of all types of electrical systems, from simple domestic work to complex commercial installations so if you’re looking for a reliable and experienced electricians then you’ve come to the right place! As a trusted and highly skilled electricians, our customers tell us we’re the best, and we’re proud to have customers return to us time and time again. We have over 20 years of experience working in domestic homes and commercial buildings, such as shops, factories, industrial units, showrooms and many more. We will put your electrical-related worries behind you fast and make the whole process as easy and stress-free as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

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4.8

All reviews

(361)

270 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication from the start

Great communication from the start , friendly and professional , cannot fault .Gavin returned today with part required , job finished , brilliant service would highly recommend 👍

November 25, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your 5-star review. Glad to hear Gavin got everything sorted on the return visit. We appreciate the recommendation.

Rated 3 out of 5 stars

Electric Charger fitting good, pricing more than expected at the end, bad for any IT cabling needed


Fitting of cabling and charger was overall very neat and they were easy to book and engineers friendly. BUT firstly: a warning about hidden cost - although they make it clear that you will pay for "extra" materials on top of quote, I believed my quote should have accounted for the standard materials that would obviously be needed. There was NO indication of how much those materials would be despite them knowing almost exactly what they would need for thus job and I was surprised by it running into the hundreds for 10m of cabling, which is automatically taken from your card at the end. The invoice sent to me was also wrong and had to chase a correct one for an accurate breakdown of what exactly I'd paid for. Secondly: Let down by the engineer who didn't have the right tools for fitting ethernet (the one reason I got the Hypervolt charger). Repeated calls and chasing of engineer for 2weeks for fitting of a tiny part, the most annoying for me was the engineer telling me that it was annoying for HIM to have to come all the way back for a tiny part despite me wasting MANY hours waiting for him following empty promises that he would come over. Each time I rang the company, although seemingly nice and somewhat apologetic I was often given the impression that I was the one at fault (phrases such as 'you should have rung us and not the engineer to chase ' and it's not your fault, but...' I was also told the engineer was having a hard time under pressure and going to a funeral that week - not very professional to divulge that; one can only assume that was intended to guilt trip). Bearing in mind it was the engineer who asked me to call him to follow up, and each time he would convince me he would come later that day, so it did drag on some time. Finally got another engineer who also didn't fix the ethernet but thought he had (it was joined up messily inside the meter too). Ended up getting IT boyfriend to fix that part as this company clearly doesn't understand networks and I had no faith in them fixing this element, by this time 3 weeks later (put it this way, engineers had never fitted this model before by their own admission, and we had a disagreement over there being no such thing as 'wired WiFi' as he was adamant there was, so that wasn't a good indicator!).
So would advise if you're using them for a regular charger like pod or ohme and purely electrical non IT fittings it'll probably be good as long as you're aware of hidden costs, but if you're after Hypervolt or ethernet wiring stay clear, it would be cheaper and easier to get Hypervolt to fit that.

October 1, 2025
Unprompted review
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Reply from Assured Electrical Solutions

On materials and pricing:
We do make it clear during the booking process that material costs vary depending on the type of installation and what is required on the day. These are not hidden costs — every property is different, and the exact materials can only be confirmed once the engineer assesses the installation route. However, I completely understand that clearer expectations would have helped, and we will continue to improve how we explain this upfront.

On the charger installation:
We fit Hypervolt, Ohme, Pod Point and all major EV charger brands every single week, so we are experienced with these installations. I’m sorry that this particular job didn’t reflect that, especially with the delay around the ethernet connection

Your feedback is important, and we will be using it to improve both communication and follow-up procedures. If there is anything you would like us to look at further, we’re more than happy to help.

Rated 5 out of 5 stars

Excellent, thanks so much!

Couldn’t ask for more: booking the job was very easy and Shaun did an amazing job - he was friendly, quick and efficient and I can’t recommend his work highly enough - thanks so much, Shaun!

November 24, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thanks for the great review. Glad to hear Shaun did an amazing job and that the booking was simple. Really appreciate the recommendation.

Rated 5 out of 5 stars

Cooker installation Kris was very helpful and…

Kris was very helpful and knowledgeable. Many Thanks for a job well done.🙂

November 24, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review. Great to hear Kris was helpful and knowledgeable — we’re glad you were pleased with the installation. Many thanks.

Rated 4 out of 5 stars

Professional Assured Service

Engineer on time, professional and courteous, sorted problem without any fuss

November 21, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the great feedback. We're really pleased to hear the engineer arrived on time and got everything sorted quickly and without any fuss. If you ever need us again, we’re always here to help.

Rated 5 out of 5 stars

Would definitely recommend.

Sean came over promptly to help me with some wiring. He was professional, polite & very knowledgeable. The work was carried out to a high standard. Would absolutely recommend Assured Electricians & especially Sean. Very impressed.

November 21, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the great feedback! We're really glad Sean was able to help so promptly and that everything was resolved to a high standard. We appreciate the recommendation and are always here if you need us again.

Rated 5 out of 5 stars

My first contact was with Ryan from the…

My first contact was with Ryan from the office. He was really helpful. He made me a booking, that was really quick.
The electrician Jack arrived on time and he got started straight away. He’s done an excellent job. I will definitely use Assured Electrical Solutions again. I can highly recommend this company.

November 20, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for sharing your experience. We're really glad Ryan was able to get everything arranged quickly and that Jack delivered an excellent service on the day. We appreciate the recommendation and we’d be happy to help anytime.

Rated 5 out of 5 stars

No hassle job, well done.

Ross was fab. Exchanged two pull cords for regular switches. Two hours work. Very friendly and polite. Consulted me fully and made sure I was happy. *****

November 20, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your kind review. We're really pleased to hear Ross was able to get everything sorted for you. It’s great to know you were kept informed and happy with the work carried out. If you need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Excellent service

Excellent service. Electrician Leon was very polite, professional and knowledgeable. Fixed both my outstanding electrical issues. Explained exactly what the job entailed. Would definitely recommend and will be using again. Text sent to notify when electrician was on way. Very Professional company.

November 19, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you so much for taking the time to share your experience. We’re really pleased to hear Leon was able to resolve both issues for you and that everything was explained clearly. It’s great to know the service felt professional from start to finish. We really appreciate your recommendation and look forward to helping again whenever you need us.

Rated 5 out of 5 stars

EV charger installation

Found this company online doing some research. Very easy process on getting everything quoted, arranged and booked in. On the day had the engineer Jack, it wasn't exactly a standard installation as the mains runs from the middle of the house rather than just been outside on the wall, but he persevered and managed to get a great job done in the end so couldn't be happier with everything.

November 19, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for sharing this! Jack really appreciates the kind feedback. It sounds like a tricky install, but we’re glad he was able to get everything sorted neatly for you. Great to hear the whole process felt easy from start to finish. If you need us again, we’re always here to help.

Rated 5 out of 5 stars

Really friendly

Really friendly

November 19, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the kind feedback — we’re really glad you found our team friendly. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Gavin was spot on

Gavin was spot on. Made a tough job look easy.

November 19, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the great feedback. Gavin will be pleased to hear this — he always takes pride in making even the tricky jobs look straightforward. We appreciate you choosing us and are glad you had a positive experience.

Rated 5 out of 5 stars

Great experience

Great experience . All made easy . Thankyou Shaun for being here on time and doing a great job. Will use again

November 19, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the great feedback! We’re really pleased to hear Shaun looked after everything so well and made the whole process easy for you. We appreciate you choosing us and we’re here if you ever need anything in the future.

Rated 5 out of 5 stars

Sean was great

Sean arrived promptly, diagnosed the issue, went to get a spare part and was back within half an hour. All fixed!

November 17, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for sharing your experience. We’re really pleased to hear that Sean was able to diagnose and resolve the issue so quickly for you. We appreciate your feedback and are always here if you need anything in the future.

Rated 5 out of 5 stars

Shaun was excellent

Shaun was excellent. Prompt, very professional and thorough. I appreciated how he showed everything he was doing and talked me through the checks.

November 17, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for taking the time to leave a review. We’re pleased to hear Shaun delivered such a professional and transparent service. Keeping you informed throughout the job is something we always aim for, and your comments will be passed along to him. We appreciate your custom.

Rated 5 out of 5 stars

Joshua was fantastic

Joshua was fantastic. He handled everything for us in a very professional way, and he got the electricity issue resolved in no time.

November 14, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for sharing your experience. Joshua was delighted to help and we’re really pleased he could get everything sorted quickly and professionally for you. If you need anything at all, we’re always here to help.

Rated 5 out of 5 stars

Highly professional service

Highly professional service. Shaun was prompt and thorough and informative throughout fitting our EV charger.

November 14, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for sharing your feedback. We’re really glad to hear Shaun looked after everything so well and kept you informed throughout the installation. If you ever need anything in future, we’re always here to help.

Rated 5 out of 5 stars

Rewire

All rewired in a week and left tidy. Thank you so much Jack and Gavin

November 14, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your great feedback. We're glad to hear the full rewire was completed within the week and left tidy. Jack and Gavin will really appreciate your kind words. If you ever need anything in future, we’re here to help.

Rated 5 out of 5 stars

Shaun

Shaun was great - very quick and efficient

November 12, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review. We're pleased to hear Shaun provided a quick and efficient service. If you need anything in the future, we’re always here to help.

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