Assured Electrical Solutions Reviews 

361
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and friendly, often highlighting their efficiency and polite demeanor. People appreciate the clear communication and detailed explanations provided throughout the process. The service is frequently described as efficient, with quick job completion, tidy installations, and a smooth booking experience. However, some customers also noted dissatisfaction with communication post-installation, feeling ignored when seeking resolution for issues. A few people also felt that the company sometimes lacked expertise for specific repairs or misdiagnosed problems. Additionally, some reviewers mentioned unprofessional attitudes from representatives, including blaming customers or suggesting unclear "extras".

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the overall... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot thank Assured Electrical Solutions enough! When my power suddenly went out, they responded incredibly fast and had someone at my door in know time. The electrician was knowledgeable and quickl... See more

Company replied

Rated 5 out of 5 stars

Steven Davies did a fantastic job installing our new Ohme Pro EV charger today. He arrived on time, was super professional and friendly from the start. The installation was neat, tidy, and completed... See more

Company replied

Rated 5 out of 5 stars

From the outset our experience was fantastic. Ross arrived early and took us through everything. We were able to decide where things needed to go and were supported with Ross' knowledge throughout. Th... See more

Company replied

Rated 5 out of 5 stars

Leon visited to help when our kennel lights wouldn't turn on anymore. He was very friendly and professional and managed to get them back on for us. He explained the issues and how to resolve them goin... See more

Company replied


Company details

  1. Electrician

Written by the company

We’re an established electrical contractor based in Cardiff & Barry. We specialise in the design, installation and maintenance of all types of electrical systems, from simple domestic work to complex commercial installations so if you’re looking for a reliable and experienced electricians then you’ve come to the right place! As a trusted and highly skilled electricians, our customers tell us we’re the best, and we’re proud to have customers return to us time and time again. We have over 20 years of experience working in domestic homes and commercial buildings, such as shops, factories, industrial units, showrooms and many more. We will put your electrical-related worries behind you fast and make the whole process as easy and stress-free as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(361)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shaun came to install my EV charger and…

Shaun came to install my EV charger and did an excellent job. Communication was spot on from start to finish, he was punctual, professional and kept everything extremely tidy. Really impressed with the quality of his work — highly recommend!

December 11, 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your great review. We’re delighted to hear you were impressed with Shaun’s EV charger installation and the quality of his work. It’s great to know communication, punctuality and tidiness were spot on throughout. Thanks very much for the recommendation.

Rated 5 out of 5 stars

Very good job done by josh very nice…

Very good job done by josh very nice man very helpful

December 11, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review. We’re pleased to hear Josh did a very good job and was helpful throughout. Thanks again for choosing us.

Rated 5 out of 5 stars

Nathan and Josh did an amazing job

Nathan and Josh were amazing,very friendly and knowledgeable. Great job done,communicated very well what was possible and not possible and best way to do the job. Very happy with job and service

December 11, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your great review. We’re really pleased to hear Nathan and Josh were friendly, knowledgeable, and communicated clearly throughout. It’s great to know you were happy with both the job and the service. Thanks again for choosing us.

Rated 5 out of 5 stars

Efficient and on time

Ross was very efficient and on time

December 10, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review. We’re pleased to hear Ross was efficient and on time.

Rated 5 out of 5 stars

We had 9 LED downlighters fitted

We had 9 LED downlighters fitted. Ross did a good job of explaining where they should go for fewest shadows. He completed the job promptly so overall were very pleased.

December 10, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review. We’re pleased to hear Ross explained the layout clearly and completed the installation promptly. We’re glad you’re happy with the overall result. Thanks again for choosing us.

Rated 5 out of 5 stars

Jake came and sorted one easy and one…

Jake came and sorted one easy and one very tricky electrical problem. He sleuthed the problem and fixed it. Great job. Highly recommended.

December 9, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your great review. We’re really pleased to hear Jake was able to identify and resolve both issues, including the more challenging one. Thanks very much for the recommendation.

Rated 1 out of 5 stars

Will not use again

I booked this company after reading the reviews, on my first experience i had to chase them up as the electrician was late, the engineer himself was nice enough however the mess he left was disgusting, he even damaged the wall where i wanted a socket fitted, he never cleaned up after himself and ruined our new carpet he never put anything on the floor to protect it, i complained to Assured and they arranged to send another electrician, who never turned up, their headline is, trust us to do a great job, i wouldn't trust them again, following my review i had a call from someone in the office telling me they were going to refund my money, like that resolves the way i have been treated, following that that person then asked that because they were going to refund my money and offered to get my carpet cleaned would i take down my review, why would i it was my experience, people should know the good and bad that's what reviews are for, when i said i wouldn't, that person replied, good luck you are going to need it and hung up, very professional. There was no explanation as to why the engineer who was supposed to turn up on the 8/12, didn't.
In response to your reply, yes you arranged for another engineer to come and rectify the matter but they never turned up and no explanation given, as for my other reviews they are my honest reviews as is mine of your company, they have nothing to do with your work, and just because you have offered me a refund it doesnt change the fact that the work was shoddy, as for signing to say the work was acceptable, i wasnt told i was singing for that and my signature was done downstairs not on the landing where the work was done, my review was honest i believe bad reviews are as important as good reviews, its not just the work its having to chase you up and your second engineer not turning up. You mentioned my other reviews good ones for good service and bad ones for bad service, like yours so dont try to make me out the villain in this if your second engineer turned up this review might have been different, oh i have been sent another job udate, no idea why. My review hasnt changed i have responded to your remarks some of which are quite pointed and sarcastic, yes you offered to rectify things in good faith but it was your engineer who caused these issues and i repeat, your second engineer never turned up, one fact you have ignored, lets not carry on with this your so called standards missed on this occasion by a long long way, one last thing when i read your reviews they were all good, which was why i chose your company, im wondering if other customers have taken bad reviews down as i was requested to do, as per your request i have reluctantly taken the name of the person who asked me to take down my review which of course i wont be doing, funny thing is there are plenty of names given in good reviews that are still there, very strange. As a 71 yr old disabled man this has given me problems i could do without, As in the words of your office person, i wish you luck you are going to need it. 11/12 so to end this sorry saga i thought i would add this and im not even going to mention how the conduit was cut too long so instead of shortening the conduit the box was moved down over my skirting board, the agreed price for this job was £199.00 so i asked for a refund which ive had however these very trustworthy people didnt tell me that they took £238.80 which was not agreed on and i was told nothing of any hidden charges so they should have taken only £199.00 as agreed, i have already asked they pay the remainder back but they have yet to respond, so i have informed my bank and they are ready to act should the remainder not be forthcoming. Oh the work has been rectified very professionally, all cleaned up the carpets were not damaged further. 11/12 and there i was thinking this was done with, ive just had a call from assured cant mention his name because they dont like it but basically i was called a liar, if anyone is considering using this company i would stay away.

December 8, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for taking the time to leave your feedback. I am genuinely sorry to read about your experience, and I want to address the points you raised.

Our engineer completed the work and carried out the normal on-site handover process, during which everything was confirmed as satisfactory before leaving the property. However, when concerns were raised afterwards, we acted on them immediately.

We have noticed that your review has been updated several times, and while we fully respect your right to share your experience, we are unsure why the description of events has changed on multiple occasions. We accept that not every review will be positive, and although we have hundreds of five-star reviews, a very small percentage of customers — less than 5% — may experience an issue with our service. An even smaller percentage — less than 1% — choose not to take up our offer for us to return and resolve any concerns, even when supported by a refund (which has been done) and a further site visit offered today by our office team.

We can also see from your profile that you leave honest reviews with different companies based on your experiences, both positive and negative. With that in mind, we genuinely hoped you would recognise that our intention was to correct the issue and leave you with a positive outcome.

We appreciate that you still feel unhappy despite the steps taken, and we apologise again that the service did not meet your expectations. If you are willing, please contact our office so we can bring this to a proper conclusion.

Kind regards,
Assured Electricians

Rated 5 out of 5 stars

Arrived on time and very quick to…

Arrived on time and very quick to install new EV Charger

December 8, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review. We're glad to hear the engineer arrived on time and completed the EV charger installation quickly for you.

Rated 5 out of 5 stars

Fantastic service

Fantastic service - really great communication and Gavin who fitted our light fittings was brilliant. Would really recommend.

December 5, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the great review. We're really pleased to hear the communication was excellent and that Gavin did a brilliant job with your light fittings. We appreciate the recommendation.

Rated 5 out of 5 stars

We will be returning customers

We were really impressed with the ease and responsiveness of the booking process, and the high standard of work carried out by Gavin our electrician. We would use this service again.

December 5, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review. We're pleased to hear the booking process was smooth and that Gavin delivered work to a high standard. We appreciate your feedback and look forward to helping again in the future.

Rated 5 out of 5 stars

Exeter EICR

Jason from Assured Electrical Solutions visited my property in Exeter to do an EICR. He was very helpful and knowledgeable. Would recommend.

December 4, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review. Great to hear Jason was helpful and knowledgeable during your EICR in Exeter. We appreciate the recommendation.

Rated 5 out of 5 stars

Fitting induction hob to work surface

Kris and Fran did a lovely job replacing my gas hob with a new electric induction hob. I had previously had the gas supply capped off. They were able to cut the work surface to the new required size, fit the electric hob and sort out the red switch / fuse box for the new appliance. I am pleased with the good work they have done, many thanks

December 4, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review. We’re really pleased to hear Kris and Fran did a great job with the induction hob installation and adjustments to the work surface and switch. Glad you’re happy with the work.

Rated 5 out of 5 stars

EV Charger installation

My Ohme EV charger was installed today by Shaun. His workmanship is extremely neat and tidy. The whole process from obtaining a quote to installation was professional, great communication and very polite. Would definitely use this company again.

December 3, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the great review. We're really pleased to hear Shaun delivered a neat and tidy installation and that the whole process - from quote to completion - was smooth and professional. We appreciate the feedback and would be happy to help again in the future.

Rated 5 out of 5 stars

Recommend Kriss!

Kriss was friendly and respectful, making the entire process a breeze. He took the time to answer all of my questions and offered helpful suggestions tailored to my needs. Thank you, Jennifer.

December 3, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you, Jennifer. We're pleased to hear Kriss made the process easy and was able to answer all your questions.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Highly Recommended !Freddie.

⭐️⭐️⭐️⭐️⭐️ Highly Recommended !Freddie.

I recently had an EV charger installed at my home, and the experience was excellent from start to finish. The installer was professional, knowledgeable, and extremely efficient.

Freddie explained everything clearly, made sure the setup was safe and up to code, and the final result looks clean and well-done.

The work was completed on time, with great attention to detail, and they left the area spotless afterward. I’m very happy with the installation and would absolutely recommend them to anyone needing an EV charger or electrical work.

December 3, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the fantastic review. We’re really pleased to hear the EV charger installation went smoothly and that Freddie looked after you so well. It’s great to know everything was explained clearly and finished to a high standard. We appreciate the recommendation.

Rated 5 out of 5 stars

Shaun was very helpful and did a great…

Shaun was very helpful and did a great job

December 2, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for taking the time to leave feedback. Shaun will be pleased to hear your comments - glad he did a great job for you.

Rated 5 out of 5 stars

Good job done

Prompt, polite, efficient

December 1, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for taking the time to leave a review. We’re pleased you were happy with the prompt and efficient service.

Rated 5 out of 5 stars

Professional, friendly and efficient

The process from sale to completion was simple. Pleasant sales man at the call centre helped me chose the right solution and in fact had called me before I even closed the web page of my enquiry.

Flexible on date and able to fit within a few days.

I was keen to use a company that services the local area rather than a big national and they didn’t disappoint.

Really pleasant and professional installer. Despite an issue with the courier delivering my unit, they went out of their way to get it to me and the installer did all the prep work whilst on site before the box would arrive so as not to waste any time or rebook me. And then came back first thing the next day to fit the box once it has arrived.

Neat job with the wiring and quality switches etc.

Installer was friendly professional and well turned out.

I wouldn’t hesitate to recommend them based my my experience.

November 27, 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for taking the time to leave such a detailed 5-star review. We're really pleased to hear that the process was smooth from enquiry through to installation, and that our team were able to assist quickly and find the right solution for you.

It’s great to know the installer looked after you so well, especially with the courier delay, and that the work was completed neatly and professionally. We always aim to provide a reliable local service, so your feedback means a lot to us.

Thank you again for the recommendation - it’s very much appreciated.

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