Cannot thank Assured Electrical Solutions enough! When my power suddenly went out, they responded incredibly fast and had someone at my door in know time. The electrician was knowledgeable and quickl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Steven Davies did a fantastic job installing our new Ohme Pro EV charger today. He arrived on time, was super professional and friendly from the start. The installation was neat, tidy, and completed... See more
Company replied
From the outset our experience was fantastic. Ross arrived early and took us through everything. We were able to decide where things needed to go and were supported with Ross' knowledge throughout. Th... See more
Company replied
Leon visited to help when our kennel lights wouldn't turn on anymore. He was very friendly and professional and managed to get them back on for us. He explained the issues and how to resolve them goin... See more
Company replied
Company details
Written by the company
We’re an established electrical contractor based in Cardiff & Barry. We specialise in the design, installation and maintenance of all types of electrical systems, from simple domestic work to complex commercial installations so if you’re looking for a reliable and experienced electricians then you’ve come to the right place! As a trusted and highly skilled electricians, our customers tell us we’re the best, and we’re proud to have customers return to us time and time again. We have over 20 years of experience working in domestic homes and commercial buildings, such as shops, factories, industrial units, showrooms and many more. We will put your electrical-related worries behind you fast and make the whole process as easy and stress-free as possible.
Contact info
The Business Centre, Cardiff House, Cardiff Road, CF63 2AW, Barry, United Kingdom
- 01446364014
- info@assuredelectricians.co.uk
- assuredelectricalwales.co.uk
4.8
Excellent
361 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent response from this company was…
The response from this company was outstanding I made an online inquiry about possible work and was contacted the very next morning. We had a conversation about what I was thinking of doing and booked in and job completed all within a few days.
The electrician Jason was outstanding very polite and gave good advice about the options for future work externally I am contemplating having done.
Would definitely recommend this company
December 30, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your fantastic review. We’re really pleased to hear how smoothly everything was handled from your initial enquiry through to completion. It’s great to know Jason provided outstanding service, was polite, and offered helpful advice for your future plans. Thanks very much for the recommendation - it’s truly appreciated.
Quality Service
Assured Electrical Solutions (AES) is reliable and provides skilled service. Leon was exceptionally awesome, he is professional, courteous and competent. I'll choose him for my other jobs with AES.
December 22, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review. We’re really pleased to hear you found our service reliable and skilled. Leon will really appreciate your kind words - it’s great to know he made such a positive impression. We look forward to helping you again with future jobs.
Very friendly and did a great job.
December 22, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your review. We’re pleased to hear the service was friendly and the job was done to a great standard.
Job was really quickly booked and efficiently completed
Job was really quickly booked. Our electrician, Freddie Roberts, was friendly, professional, efficient, knowledgeable and completed the jobs to a good standard. The only thing preventing 5 stars was that the automatic text notification to say our electrian was on the way didn't arrive until after the job was completed- would have been helpful to have a more accurate ETA. But otherwise the work itself very good.
December 22, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your review and for the detailed feedback. We’re really pleased to hear Freddie was friendly, professional, and completed the work efficiently to a good standard - we’ll be sure to pass your comments on to him.
We also appreciate you highlighting the issue with the automatic text notification. We understand how useful an accurate ETA is, and we’re sorry this didn’t come through as expected on this occasion. This feedback has been noted and will help us improve our communication going forward. Thanks again for choosing us.
Complete rewire: Great Service!
From the outset our experience was fantastic. Ross arrived early and took us through everything. We were able to decide where things needed to go and were supported with Ross' knowledge throughout. The whole process from start to finish was professional and friendly. We were kept informed of progress and decisions at all times. Gavin, Liam and Ross provided a great service. We would highly recommend!!
December 15, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your fantastic review. We’re really pleased to hear you had such a positive experience from start to finish. It’s great to know Ross’s knowledge and guidance helped you make decisions with confidence, and that you felt informed throughout the process. We’ll be sure to pass your kind words on to Gavin, Liam, and Ross. Thanks very much for the recommendation - it’s truly appreciated.
Shaun replaced a socket and bathroom…
Shaun replaced a socket and bathroom light fitting. Did a first rate job in very little time. Very pleased. Would definitely use Assured again!
December 19, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review. We’re really pleased to hear Shaun carried out the work efficiently and to a high standard. It’s great to know you were very pleased, and we look forward to helping you again in the future.
Josh and Nathan were polite and…
Josh and Nathan were polite and efficient. Thankyou
December 18, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your review. We’re pleased to hear Josh and Nathan were polite and efficient. Thanks again for choosing us.
Shaun was very helpful
Shaun was very helpful and explained everything to me.
December 18, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your review. We’re pleased to hear Shaun was very helpful and took the time to explain everything clearly.
Amazing service
Leon was great, very professional. Highly recommended.
December 18, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review. We’re pleased to hear Leon was professional and that you’d highly recommend us.
Great service.
The whole experience was excellent. Nothing seemed to be too much trouble. Shaun arrived on time, was professional, kept us informed, resolved several issues and overall did a great job. Would definitely recommend.
December 17, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review. We’re delighted to hear you had such an excellent experience and that Shaun was punctual, professional, and kept you informed while resolving the issues. Thanks very much for the recommendation.
Fred was courteous and patient…
Fred was courteous and patient particularly working around home working restrictions. A very thorough comprhensive ERC assessment which he happily talked us through.
December 17, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your review. We’re pleased to hear Fred was courteous and patient, especially while working around your home-working requirements. It’s great to know the EICR was carried out thoroughly and clearly explained. Thanks again for choosing us.
Recommend Ed electricians 10/10
Josh was available at short notice to repair some damaged lighting cable. He got our project back on its feet in less than an hour. Very satisfied with the workmanship and professionalism.
December 17, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review. We’re pleased to hear Josh was able to attend at short notice and get everything back on track so quickly. It’s great to know you were happy with the workmanship and professionalism. Thanks again for choosing us.
Excellent service
Excellent service. Will certainly use again and recommend to others :)
December 15, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review. We really appreciate the recommendation and look forward to helping you again in the future.
Great doorbell installation by Shaun
Great doorbell installation by Shaun. Thanks
December 16, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your review. We’re pleased to hear Shaun did a great job with your doorbell installation. Thanks again for choosing us.
Leon strikes again
Leon strikes again. I have used this company twice in a recent move and they have sent Leon each time.This guy goes the extra mile and has been great to deal with. Cleaned up after job was finished. The office /Customer service guys were really helpful to price was set out and honoured 🎖
December 16, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review. We’re really pleased to hear Leon has looked after you on both visits and gone the extra mile each time. It’s great to know everything was left clean and tidy and that the office team were helpful, with pricing clearly set out and honoured. Thanks again for choosing us — we really appreciate your continued trust.
Geat job done by Kris and arrived on…
Great job done by Kris on lights and arrived on time
Highly recommend
December 15, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review. We’re pleased to hear Kris arrived on time and did a great job with the lighting. Thanks very much for the recommendation.
We had an ongoing issue with our…
We had an ongoing issue with our kitchen circuit that another firm had failed to fix, so we called Assured Electrical, Kriss came out the same day and quickly identified and resolved the problem with real professionalism and care.
The office staff were helpful too, arranging everything within just a few hours of my call and keeping me updated throughout. The whole experience was smooth, friendly, and reassuring from start to finish.
December 12, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review. We’re really pleased to hear Kriss was able to attend the same day, identify the issue, and resolve it professionally. It’s also great to know the office team kept everything organised and communicated clearly throughout. Thanks again for choosing us.
Gavin was very professional and polite…
Gavin was very professional and polite 5 star service
December 12, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review. We’re pleased to hear Gavin provided a professional and polite 5-star service. Thanks again for choosing us.
Exeter: Freddie was super!
Freddie was super - very polite, knew his stuff & quickly checked the issues. Unfortunately the unit itself was broken, but he offered some useful suggestions & support for when we get it replaced as part of a wider kitchen renovation,
December 12, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review. We’re really pleased to hear Freddie was polite, knowledgeable, and quick to assess the issue. While it’s unfortunate the unit itself was faulty, we’re glad his advice and guidance were helpful for your upcoming renovation. Thanks again for choosing us.
DO NOT BOOK IF LOOKING TO GET A REPAIR…
DO NOT BOOK IF LOOKING TO GET A REPAIR ON YOUR ELECTRIC SHOWER!
Given the general 5 star reviews, I'd had high hopes. They promised to attempt to fix my shower and, if that wasn't possible, fit a replacement (with the initial cost covering all labour, but with an additional cost for the new shower unit, if needed). They took my payment of £203 (inc. VAT) upfront and booked me in for a 7.30-8am slot the following week. I rearranged my work diary and forwent my morning to be available. When no one turned up, I rang and was told my electrician was running behind on another job but that they would arrive by 11am at the latest.
No one turned up until ~1pm, explaining to me that they'd booked the morning off and had asked the office to inform/rearrange with customers. After looking at the shower for a couple of minutes (at most) they said the only thing they could tell me is whether electricity was going in and out of the shower - obvious to all, as the lights had been flashing - but that they had no expertise in fixing showers. As such, the only option they could offer was to put in a new shower. I rang the office and, by chance, got through to the CEO. I explained my frustration with the service. After a tense and difficult conversation in which I had to really stand my ground.. to their credit they did agree to refund me £150 (which is why I'm giving them two stars, instead of one).
I later discovered that to get a repair on a shower - unless it's clearly an issue with the mains electricity or the plumbing (in which case you'd need a plumber) - you need to go direct to the manufacturer to see if they offer a repair service. Assured Electricians (and other electricians) should be upfront that they simply don't have the expertise to fix showers and instead direct prospective customers to check with the shower manufacturers first, rather than take people's money under false pretences.
December 9, 2025
Unprompted review
Reply from Assured Electrical Solutions
Thank you for taking the time to leave such detailed feedback. We’re genuinely sorry for the frustration caused by the delayed attendance and the impact this had on your day — this is not the experience we aim to deliver.
To clarify, electricians are able to diagnose and confirm whether an electric shower fault is related to the electrical supply. Internal faults within the shower unit itself are manufacturer-specific and cannot usually be repaired by electricians; these require either manufacturer repair services or replacement of the unit. We accept that this limitation should have been communicated more clearly at the time of booking, and we are reviewing our booking process and wording to ensure this is explained upfront in future.
We acknowledge the delay on the day and the confusion around scheduling, and we appreciate you recognising that a partial refund was agreed as a gesture of goodwill. Your feedback has been taken seriously and will be used to improve both communication and customer expectation setting going forward.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.