Assured Electrical Solutions Reviews 

361
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and friendly, often highlighting their efficiency and polite demeanor. People appreciate the clear communication and detailed explanations provided throughout the process. The service is frequently described as efficient, with quick job completion, tidy installations, and a smooth booking experience. However, some customers also noted dissatisfaction with communication post-installation, feeling ignored when seeking resolution for issues. A few people also felt that the company sometimes lacked expertise for specific repairs or misdiagnosed problems. Additionally, some reviewers mentioned unprofessional attitudes from representatives, including blaming customers or suggesting unclear "extras".

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the overall... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot thank Assured Electrical Solutions enough! When my power suddenly went out, they responded incredibly fast and had someone at my door in know time. The electrician was knowledgeable and quickl... See more

Company replied

Rated 5 out of 5 stars

Steven Davies did a fantastic job installing our new Ohme Pro EV charger today. He arrived on time, was super professional and friendly from the start. The installation was neat, tidy, and completed... See more

Company replied

Rated 5 out of 5 stars

From the outset our experience was fantastic. Ross arrived early and took us through everything. We were able to decide where things needed to go and were supported with Ross' knowledge throughout. Th... See more

Company replied

Rated 5 out of 5 stars

Leon visited to help when our kennel lights wouldn't turn on anymore. He was very friendly and professional and managed to get them back on for us. He explained the issues and how to resolve them goin... See more

Company replied


Company details

  1. Electrician

Written by the company

We’re an established electrical contractor based in Cardiff & Barry. We specialise in the design, installation and maintenance of all types of electrical systems, from simple domestic work to complex commercial installations so if you’re looking for a reliable and experienced electricians then you’ve come to the right place! As a trusted and highly skilled electricians, our customers tell us we’re the best, and we’re proud to have customers return to us time and time again. We have over 20 years of experience working in domestic homes and commercial buildings, such as shops, factories, industrial units, showrooms and many more. We will put your electrical-related worries behind you fast and make the whole process as easy and stress-free as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(361)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt efficient friendly service,well…

Prompt efficient friendly service,well explained

January 19, 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased you found the service prompt, friendly, and clearly explained.

Rated 5 out of 5 stars

Good job done by Gavin and team

Good job done by Gavin and team. From quote to job completion one day very good

January 16, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Gavin and the team delivered a fast turnaround from quote to completion and a great standard of work.

Rated 5 out of 5 stars

Arrived on time

Arrived on time, Jason & Fred very pleasant, quick & efficient, clean tidy job. Many thanks

January 16, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Jason & Fred arrived on time and completed the job quickly, efficiently, and left everything clean and tidy.

Rated 5 out of 5 stars

Efficient

Efficient, knowledgeable and friendly. Fred did a great job and I’d highly recommend.

January 15, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Fred delivered an efficient, knowledgeable, and friendly service, and we really appreciate the recommendation.

Rated 5 out of 5 stars

Shaun visited today to resolve an issue…

Shaun visited today to resolve an issue with my downstairs sockets. Diagnoised from a previous fault finding visit, all resolved within 2hrs and all working perfectly.

Highly recommended.

January 14, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Shaun resolved the socket issue efficiently following the fault-finding visit and got everything working perfectly.

Rated 5 out of 5 stars

Great service

Great service. Arrived on time and sent a message around an hour before to confirm ETA. Install was completed in around 3 hours. Shaun was friendly and informative. Would definitely use again

January 14, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Shaun arrived on time, kept you informed with an ETA update, completed the installation efficiently, and provided a friendly, informative service.

Rated 5 out of 5 stars

Lightning Service

We spoke to the office this morning and they arranged for an electrician to come out within the hour to replace our bathroom extractor fan. Freddie and Jason were very polite and carried out the job efficiently and professionally. They completed the work within an hour and tidied up afterwards. I would highly recommend the company and would certainly use them again. Mark, Budleigh Salterton

January 14, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re really pleased Freddie and Jason attended promptly, carried out the work professionally, and left everything clean and tidy.

Rated 5 out of 5 stars

Great service from Leon

Great service from Leon. Needed new wiring for kitchen oven plus new sockets. He came on time and walked me through the job and did finished all in good time giving me updates along the way

January 13, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Leon arrived on time, explained the work clearly, kept you updated, and completed everything efficiently.

Rated 5 out of 5 stars

Shaun arrived on time and completed the…

Shaun arrived on time and completed the swap out of our fuse box. He left the work area clean and tidy. Would highly recommend

January 13, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Shaun arrived on time, completed the fuse box replacement neatly, and left everything clean and tidy.

Rated 5 out of 5 stars

Emergency callout as water damage…

Emergency callout as water damage affecting electrics. Booked in, fast out to me, secured work done for safety. Thanks to Josh.

January 9, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Josh could attend quickly, secure the electrics safely, and resolve the emergency callout.

Rated 5 out of 5 stars

Booking was very easy

Booking was very easy. Communication with both the office and electrician was very good.
Price was transparent.
Excellent work done by Josh, thank you!

January 9, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased the booking and communication were smooth, pricing was clear, and Josh delivered excellent work.

Rated 5 out of 5 stars

Problem sorted

Problem sorted. Good service. Friendly and professional.

January 9, 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased the problem was sorted and that you found the service friendly and professional.

Rated 5 out of 5 stars

Ross Davies did some fault finding…

Ross Davies did some fault finding first before full system test. Ross is competent and quickly detected where the fault was before repairing the issue. The system testing was very thorough and comprehensive so now I have full confidence in our consumer unit . I wouldn’t hesitate in recommending Ross Davies and would definitely use him again.

January 8, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Ross Davies quickly identified and repaired the fault, carried out thorough testing, and restored full confidence in your consumer unit.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Turned up on time. Explained what needed to be done. Shower replaced quickly. Thank you Josh!

January 8, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review — we’re pleased Josh arrived on time, explained the work clearly, and replaced the shower quickly.

Rated 5 out of 5 stars

Fitting of an EV charger

We had an EV charger fitted today by Jason and Fred and they did an excellent, professional job. Jason did a pre job survey, explained very clearly what he was going to do and why. The job was completed very efficiently to a high standard and throughout Jason communicated very clearly with me. We are extremely pleased with the service, Fred did an excellent job setting up the App we have to use.Jason and Fred are based in Exeter

January 7, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re really pleased Jason and Fred delivered a professional EV charger installation, explained everything clearly, and got the system fully set up for you.

Rated 5 out of 5 stars

Super quick response and fix time

Super quick response and fix time, Josh was great and got the job done quickly and efficiently. Highly recommend

January 7, 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the excellent 5⭐ review. We’re really pleased to hear we could respond quickly and that Josh completed the job efficiently.
We truly appreciate your recommendation and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Kris undertook electrical testing at…

Kris undertook electrical testing at office providing excellent service. He was efficient and helpful.

January 7, 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the excellent 5⭐ review. We’re pleased to hear Kris provided an efficient and helpful service during the electrical testing at your office. We really appreciate your feedback and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Josh was Great

Josh was Great. Explained everything clearly. Great service

January 6, 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the great 5⭐ review. We’re pleased to hear Josh explained everything clearly and provided a great service.
We really appreciate your feedback and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Ross visited and installed new shower

Ross visited and installed new shower. Job well done

January 5, 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear Ross completed the shower installation to a high standard. We really appreciate your feedback and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Brilliant Zappi charger installation

Jason and Fred were brilliant at installing our Zappi ev charger at our home in Exeter. A very neat job, and he didn’t leave until I had it all up and running. I would recommend!

January 5, 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the excellent 5⭐ review.
We’re really pleased to hear Jason and Fred completed a neat installation and made sure your Zappi EV charger was fully set up and working before leaving. We really appreciate your recommendation and thank you for choosing Assured Electrical Solutions.

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