After a couple of unsuccessful chats with other mortgage advisors Nikki from Assured Mortgage was extremely helpful. The same day as our phone conversation Nikki came back to me with a mortgage that... See more
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I’ve known Rob for some time, and when we needed a new mortgage for our house move—especially after our previous advisor retired—there was no hesitation in reaching out to him. It turned out to be... See more
We are first time buyers, very nervous and don’t have much knowledge about buying properties. Assured Mortgage Advice helped us to understand our mortgage and get us the best deal suited to us and our... See more
Company replied
Adam and the team were great As a first time buyer, I initially was looking at getting a mortgage myself, and I was being quoted at less than £200,000 I could borrow, which isn’t enough on the m... See more
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Company details
Written by the company
Assured Mortgage Advice are an Impartial, Whole of Market Mortgage Brokers based in ST Neots Cambridgeshire
Contact info
4.9
Excellent
235 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Mixed Reviews
Our first experience was good, all was explained and all correspondence was fairly quick. Unfortunately, since the mortgage was ported it was only two months before it was up for renewal. Even when starting this process more than a month in advance, a very simple application turned into a lack of communication and delays which meant the current mortgage ran into variable rate charges.
November 15, 2021
Unprompted review
Reply from ASSURED MORTGAGE ADVICE
Dear Monique,
I apologise that you you feel that you have not had the greatest of service from us second time around. We really appreciate honest feedback like yours as we use it to try and improve and learn from it so it does not happen again.
I believe that subsequently you have spoken to your Advisor who explained that the mortgage was offered quickly, within 10 days, but the delays were incurred with the lenders remortgage solicitors which are a third party and is unfortunately somewhat out of our control.
However, I am disappointed that you did not receive the good communication as this is essential and a core part of our company's culture. I have discussed this with my team and implemented some changes to try and prevent this happening again.
We are generally very good (as you can see from all the other reviews) but accept that sometimes we do not always get it right.
Again, thank you for your honest feedback and if you would like to speak to me I would be more than happy to do so.
Yours Sincerely
Paul Spoelstra
Director of AMA
01480473084
Great advice and experience with the…
Great advice and experience with the Team at Assured Mortgage
November 8, 2021
Flawless 🤗
Sadie was excellent throughout the entire process, went above and beyond to explain every little detail. Made the whole experience delightful, stress-free and easy.
Couldn't have asked for anything more 😇
Thank you for all your help and hope I get to speak with you in a few years time!!
November 3, 2021
Adam was brilliant and very helpful and…
Adam was brilliant and very helpful and informative during the whole process and was very instrumental in finding me the best deal.
October 14, 2021
Fantastic team and service
This is the second time I have used Assured Mortgage Advice and again Paul and the team were excellent. Very professional, knowledgeable, excellent communication during the process and also very prompt delivery. Fantastic team and service.
October 7, 2021
Superb
Always a trustworthy and reliable service. Friendly and would definitely recommend to anyone who needs mortgage advice!
September 4, 2021
A pleasure to deal with
A pleasure to deal with through my house purchase. I would use again in the future and would highly recommend to others.
August 29, 2021
Paul is comprehensive and clear with…
Paul is comprehensive and clear with everything he advises, and Louise keeps you in the loop. I can’t recommend using Assured Mortgage Advice enough.
August 8, 2021
Good service
Good service, quick to deal with and Paul as helpful as ever. Only dissapointment was we added to our mortgage for home improvements and the final figure was short of what we asked for
August 7, 2021
Thank you Adam
I found Adam to be a proactive, caring and hard working member of your team who didn’t seem to find anything any trouble at all. He could be contacted easily and always returned my calls or emails. He was extremely helpful and nice with it. It was like dealing with a friend to be honest. I am very impressed and would highly recommend your company.
July 13, 2021
Adam was fantastic
Adam was fantastic, couldn’t recommend him enough. He made it seem really easy and gave us lots of options.
July 8, 2021
highly recommend
Myself and my partner have recently used Assured. We are first time buyers so needed all of the help we could get! Luckily we managed to get into contact with Sadie who was very friendly and helpful. She was happy to answer all of our questions (no matter how silly!)
Highly recommended!
July 7, 2021
Unprompted review
Trusted company
This is second time that we have used the services of AMA, the first time the helpfulness and ease of dealing with Paul was fantastic and I’m glad to say that nothing has changed second time around.
I would personally recommend this business to my friends and family and will definitely seek them out in the future.
June 15, 2021
Brilliant, Friendly professional service
We have just completed on our first home. Paul, Julie and the team throughout at Assured mortgage advice were brilliant. Paul explained the process to us really well and provided us with guides to buying our first home.
Once we got the mortgage approval we had an issue with the postcode being wrong and due to covid our provider was taking longer than usual to correct the issue. Julie chased our provider up daily to ensure we got the correct postcode on the approval to be able to exchange at the date we were given.
Paul also talked us through our life and building/ contents insurance and ensured we got the best deal we coul. We are more than happy with the service provided and will be using them again when we remortgage in a few years time!
June 11, 2021
Great efficient service and everything…
Great efficient service and everything explained clearly with a positive outcome. A good job done
June 10, 2021
Right product recommended
Paul is knowledgeable and found a product to suit my needs. Would definitely use again.
June 10, 2021
So easy to deal with!
June 10, 2021
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