Astraremovals Reviews 

99
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Astra Removals were AMAZING. Ricky and his team were so helpful and nothing was too much trouble. So pleased we chose them to do our move. They were up against difficult circumstances, and Ricky was... See more

Rated 3 out of 5 stars

Astra removals are very competitively priced. All the staff were very pleasant but we moved over the two hottest days in the year in June so they did suffer. We only had two breakages but they did so... See more

Rated 5 out of 5 stars

Fantastic service, by Neil & Jason called to give a time, arrived on time , pleasant, cheerful, efficient, loaded with expert care looking after everything 😀 asking for instructions & did not min... See more

Rated 5 out of 5 stars

Ricky gave me confidence that Astra would be reliable on the day. Staff arrived promptly and very efficiently packed up my furniture etc. Despite a long delay in completion on the day, the staff rema... See more

4.5

Excellent

TrustScore 4.5 out of 5

99 reviews

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4.5

All reviews

(99)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great effort

They worked well in the time frame they had, two of them done a smashing job. Couldn’t recommend them enough. Thank you

February 16, 2024
Unprompted review
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Reply from Astraremovals

Thank you for the review Mr Nevison. It was a pleasure moving you. Many thanks, Ricky.

Rated 5 out of 5 stars

Really good service.

February 9, 2024
Unprompted review
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Reply from Astraremovals

Thank you for the review Mr Stewart. We very much appreciate you taking the time to do this for us. Thanks, Ricky

Rated 5 out of 5 stars

Fast, efficient and on point.

The team turned up on move out day early, prepared and smashed through the removal in rapid time. Likewise on the move in the team smashed through the removals in a really efficient way.

5/5 would hope to have these guys at any future house moves!

February 5, 2024
Unprompted review
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Reply from Astraremovals

Thank you for your great review Mr Davis, We really appreciate you taking the time to do that for us and we are pleased that you are happy with the service provided for you. Many thanks, Ricky

Rated 5 out of 5 stars

Right from the start it was a very easy…

Right from the start it was a very easy process, with a video call on Skype to make an estimation of the job.
Then the dates were booked and the team came around and packed up all my things with great care.
The move in was also done very well.

January 5, 2024
Unprompted review
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Reply from Astraremovals

Thank you for taking the time to write this for us Mr Pimlott. We really appreciate it! We are very happy that we were able to provide you with our quality service and look forward to being of assistance in the future should you need us again!, Thanks, Ricky

Rated 5 out of 5 stars

Great work!

The whole team at Astra were brilliant throughout the entirety of my move.

Right from the initial communication, the virtual assessment survey to the lads that turned up on the day for the pack up and drop off - both of which happened in absolutely atrocious weather.

A top draw, professional effort from all. I would thoroughly recommend Astra to all.

January 3, 2024
Unprompted review
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Reply from Astraremovals

Thank you Mr Watts for your brilliant feedback! we are really happy to have been of service and to have provided you with our professional services. Please tell your friends!! Many thanks, Jeffrey.

Rated 5 out of 5 stars

Friendly staffs

Friendly staffs. Did everything swiftly and nicely accordingly as discussed and directed.
Very helpful and joyful people I loved everything they did placed everything on order where it needs to be and how it needs to be.

January 10, 2024
Unprompted review
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Reply from Astraremovals

Good morning Mr Gurung, Thank you for your kind words! we are really happy that you are satisfied with our service and look forward to being of assistance in the future!!
Thanks again, Ricky

Rated 5 out of 5 stars

Great experience all round

Great experience all round; Jeffrey in the Office was excellent and communicated so well with us throughout the whole process. The team sent to do the physical removals were all friendly, professional and in good spirits. Can't fault the service at all. We ended up having several smaller vans rather than one big one, but this didn't hamper the moving process at all, as Astra Removals made sure that we had the vans containing the essentials (beds & mattresses!) arrive first, so the moving-in process at the other end was as stress-free as possible. Thanks so much Astra!

January 17, 2024
Unprompted review
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Reply from Astraremovals

Hi Nina! Thank you soo much for the excellent review you have posted! this is really helpful and important for our business, we cant thank you enough. I am really pleased that you were happy with my support and with the team on the day. If you ever need us then please just give us a call! Many thanks, Jeffrey

Rated 5 out of 5 stars

The support staffs with the removals…

The support staffs with the removals were highly helpful and co-operative. The whole process went very smooth without any hitch. On time, Friendly and highly supportive, willing to answer any queries.

February 15, 2024
Unprompted review
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Reply from Astraremovals

Thank you for the 5 star review! We are very happy that you rated us so highly and look forward to being of assistance in the future should you ever need us. Many thanks, Jeffrey

Rated 4 out of 5 stars

Very professional team

Very professional team. Well happy with their services. Will recommend them to anyone

January 17, 2024
Unprompted review
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Reply from Astraremovals

Thank you for the positive feedback Mr Sinclaire. We look forward to receiving any recommendations you are happy to give us. Best wishes, Jeffrey

Rated 5 out of 5 stars

One of the best company I’ve seen to…

One of the best company I’ve seen to this day. Removals were very smooth and staff were very friendly and helpful. I would recommend anyone looking for removal services.

January 24, 2024
Unprompted review
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Reply from Astraremovals

Thank you for the fantastic review Mr Pun. We are very happy to have been of service. Thanks again, Ricky

Rated 4 out of 5 stars

It was very smooth move

It was very smooth move. No damage at all well impress.

January 12, 2024
Unprompted review
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Reply from Astraremovals

Thank you very much for the feedback Mr Rai. We are pleased that you are happy with the service. Many thanks, Ricky

Rated 5 out of 5 stars

These guys are GREAT!!

"I am a retired Foreign Service Officer in the American Diplomatic Service and have moved probably 30 times in my life, all over Europe and Africa. There have been bad moves, good moves, and excellent moves though the excellent ones have been rare. Therefore, it is with heartfelt appreciation that I thank Ricky and his company for the outstanding job they did on our house move in Winchester last year. Ricky's crew did all the packing and loading. They were meticulous with fragile items and very careful overall. After unloading, they unpacked some of the boxes per my request, treating them as though the items were their own. Then they came by three times to pick up empty boxes. In short, five stars are not really enough to describe my experience with Astra Removals. Thanks, Ricky, and please pass on my heartfelt appreciation to your crew." This is a review that I wrote in 2023 and sent to Astra Removals but didn't put it on Trustpilot. Today I referred Astra Removals to a friend and then saw reviews on Trustpilot which in no way describe my experience. It's for that reason that I am repeating the review that I originally gave them. I recommend them without equivocation.

June 14, 2023
Unprompted review
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Reply from Astraremovals

Thank you for taking the time to post this review for us Mrs Crumpton. It is wonderful to hear that you have had such a positive experience with us and i am glad we were able to assist you with your relocation. We look forward to assisting you again in the future should the occasion ever arise.
Many thanks
Ricky

Rated 1 out of 5 stars

Driver was driving like a maniac in…

Driver was driving like a maniac in Wilton on Friday, wrong side of the road racing another van from same company, nearly caused a head on collision. Registration WV23RGY. Video has bee sent to the police.

January 12, 2024
Unprompted review
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Reply from Astraremovals

Good afternoon London2015. Thank you for bringing this drivers behavior to our attention. We do not condone or encourage this type of dangerous behavior in any way, and i can assure you that the driver responsible has been reprimanded and upskilled accordingly. Thank you again for making us aware, we are unable to take any corrective action if we do not know there is a problem so your feredback is a great help. Can i please politley request for you to amend/remove your 1 star review though please? I do not feel that this a fair representation of the services we provide to our customers on a daily basis, and therefore, perhaps a little unfair?
many thanks

Rated 1 out of 5 stars

I would struggle to give 1 star to be…

I would struggle to give 1 star to be honest. Company sent the wrong size truck and items got damaged and broken which didn’t bother the removal men at all. I was supposed to get sent a feedback form - that never arrived!
Terrible….

August 2, 2021
Unprompted review

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