So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good experience re communication and speed of service, however the original strap I purchased is awful.I ordered the Lacertus Rugged Silicone Sports Strap - Titanium Black / 49MM. It’s hard, pinches,... See more
Company replied
My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. Thi... See more
Company replied
I ordered late and wasn't sure about Christmas delivery. I called and emailed, and thought I'd been scammed. However, I spoke ot someone on the phone who assured me all was ok, and the parcel arrived... See more
Company replied
4.3
Excellent
391 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10
Awesome elasticated strap, no more sore arms from silicone straps. Prompt and fun updates then delivered as promised!
February 25, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Gill, Thank you for the great feedback.
We’re glad the elastic strap has been a more comfortable option for you. It’s also great to hear the updates kept you informed along the way.
We appreciate your support and hope you continue enjoying your strap.
Refund!!! - I don’t really leave reviews despite…
I don’t really leave reviews despite countless bad customer experiences however this is one of the worst shopping experiences.
I wanted to exchange an item and was going back and forth for a week. I then asked for a refund as the were being difficult with the exchange which took another week to sort out.
By the time they agreed to the refund i thought happy days. 1 day later the refund that was due was actually taken out my account. So I was charged twice for the same order . In summary no refund and charged twice for one strap. DO NOT SHOP HERE UNLESS YOU WANT TO BE SCAMMED.
February 20, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Emmanuel, Thank you for your review.
We would like to clarify that we cannot manually process new charges from our end after an order is placed. All payments are authorized and completed at checkout through our secure payment system. We do not have the ability to charge a card separately from the original transaction.
We have checked our system and do not see any record of an additional order or second charge on our side. In situations like this, it is often helpful to contact your credit card provider to confirm whether the amount showing is a pending authorization or a duplicated posting on their end.
If you would like us to review this further, please contact our customer support team with your order number and a screenshot of the transaction, and we will gladly assist.
Good selection of watch straps
Good selection of watch straps. Simple and straightforward purchase. Only issue I had was the delivery time which was beyond their control. Overall,a good experience and would buy from there again.
February 7, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Halima, Thank you for your thoughtful review.
We’re glad you found a style that suited you and that the ordering process was smooth. We truly appreciate your understanding regarding the delivery timeline.
We’re continuously working on improving our delivery timeframes and carrier coordination to make the experience even better.
It means a lot to hear you’d shop with us again.
Reply from astrastraps.co.uk
Hi Loraine,Thank you for your feedback.
We’re glad you’re happy with your purchase. We appreciate you choosing Astra Straps and taking the time to share your experience.
Straps far too big, impossible to get a refund
Straps far too big. When I asked for a refund, I kept getting refused - they just offered me a discount. I kept saying that they were too big so I wanted a refund, but they kept fobbing me off. This happend three times. After reading all the bad reviews here about the impossibility of being refunded, I accepted a 50% discount - as it was clear I would never get my money back.
February 11, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Janet, Thank you for your feedback.
We’re sorry to hear the sizing did not work for you. Strap length measurements are listed on each product page so customers can compare against their wrist size before purchasing, but we understand that fit can still vary from person to person.
Our team may offer partial refund options as one possible resolution, however a full refund is not automatically declined. Each request is reviewed based on the return terms provided at checkout.
If you feel your case was not handled correctly, please contact our support team again with your order details and we will re-examine it.
We are continuously reviewing our sizing information and support process to improve clarity and ensure a smoother experience.
Terrible straps
Terrible straps, cheap and flimsy
Doesn't fit Google watches
February 6, 2026
Unprompted review
Reply from astrastraps.co.uk
HI Elizabeth, Thank you for your feedback.
We’re sorry to hear the strap did not meet your expectations. Compatibility details are listed on each product page, including supported models, to help customers select the correct option.
If the item you received does not match the model selected at checkout, please contact our support team with your order number so we can review this for you.
We appreciate the feedback and continue working to improve product clarity and overall experience.
Really well made watch strap
Really well made watch strap, will definitely be ordering more.
February 7, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Lacey, Thank you for your kind words.
We’re glad you’re happy with your strap and that it met your expectations. It means a lot to hear you’re considering ordering again.
We truly appreciate your support.
Not a UK company despite their website…
Not a UK company despite their website and web address. I presume it is a Chinese company. Feel like I was tricked. Item still not arrived after 3 weeks. Tracking info does not work.
February 5, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Rosie, Thank you for your feedback. We understand your concerns regarding delivery and tracking.
We’ve flagged your case with our support team and are currently looking into it. You should receive an update from us shortly with more information.
We appreciate you bringing this to our attention.
Exactly as advertised
Exactly as advertised. Fits my watch perfectly
January 29, 2026
Unprompted review
Reply from astrastraps.co.uk
HI Andrea, Thank you for your feedback! We’re glad everything worked out well and met your expectations.
We appreciate you choosing Astra Straps and taking the time to leave a review!
Reply from astrastraps.co.uk
Hi Wayne, Thank you for your feedback! We’re glad you were happy with your purchase and the overall experience.
We appreciate you supporting Astra Straps and taking the time to leave a review!
I had a great experience with Astra…
I had a great experience with Astra straps. I emailed them in need of a solution for my tiny wrist and Apple
Watch. Not only did they solve the problem they continued to give me help all the way through to delivery of the perfect strap.
January 19, 2026
Unprompted review
Reply from astrastraps.co.uk
HI Melissa, Thank you for sharing your experience! We’re really glad our team could help you find a comfortable option and support you along the way.
We truly appreciate you choosing Astra Straps and taking the time to leave a review!
Good service
January 2, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Peter, Thank you for your feedback. We appreciate you taking the time to share your experience and your support.
Reply from astrastraps.co.uk
Hi Natalie, Thank you for your feedback. We’re glad to hear the ordering process was simple and that you’re happy with your purchase. We appreciate your support.
Great company and great watch straps
A variety of Apple Watch straps on offer which is great. My watch strap was delivered in good time with plenty of notifications. The strap itself is off great quality and very comfortable to wear. It’s my go to for everyday wear. I recommend this company highly.
December 31, 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Julie, Thank you for taking the time to share your experience. We’re glad the selection, delivery updates, and overall quality worked well for you, and that the strap has become part of your everyday wear. We truly appreciate your recommendation and support.
I just want a refund!
I just want a refund!
I'm on email number 8....we've been through the £10 voucher, 30% refund and 50% refund. I appreciate they are trying to wear me down until my remaining will to live is sucked dry! At this point it seems a safari into the pointless and I anticipate months, maybe even years of futile emails ahead.
Stay tuned folks, if by some miracle this is resolved I will update. If not, take my silence as defeat.
19/01
Thank you for taking the time to reply to this review. If possible please extend the same effort and reply to my last email.
January 16, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi J Ollier, Thank you for sharing your feedback. We acknowledge your concerns regarding the extended email exchange and the resolution options discussed. We understand this process has taken longer than expected and appreciate your patience. If you would like the matter reviewed again or clarified further, please feel free to contact customer support so we can assist.
Wicked😁Customer services is like talking to your best mate …
Firstly I have to say customer services is absolutely top notch. The watch strap itself is a really really nice strap and a beautiful yellow and almost reminds me of the Mitsubishi evolution five Dandelion yellow that was made famous in the video in Gran Turismo back in the good old PlayStation one days.
The only reason I have not given as the strap the full five stars was because they used EVRI courier and I would only suggest this to people buying from Astra that is T if they can use a different courier as I had not a various experience in the formation company, but when I brought this up to The via email communication, it was like talking to your best mate that’s how well they looked after me so that ones have yet go ahead and be happy to purchase from Astra Straps
December 29, 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Squeezy, Thank you for taking the time to share such detailed feedback. We’re glad to hear you had a positive experience with our customer service team and that you’re happy with the strap itself. We also appreciate you sharing your delivery feedback, as this helps us review and improve the overall experience. Your support and willingness to shop with us again mean a great deal to us.
Reply from astrastraps.co.uk
Hi, Thank you for your feedback. We’re glad to hear the straps fit well and met your expectations. We appreciate your support.
First class company
I have bought many watch straps from these guys (so much so that my wife has complained about me having them all over the place). I love the variety, quality and pricing. I sometimes get too many emails from you but I get it and they are automated. Keep up the excellent service!
January 14, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Andrew, Thank you for your continued support and for sharing your experience. We’re glad the variety, quality, and pricing have kept you coming back, and we appreciate your understanding regarding our email updates. Your feedback means a lot to us—thank you for choosing Astra Straps.
They do not offer returns!
They do not offer returns!
They do not offer returns!
Their returns policy suggests you can return unused straps within 90 days if you paid postage, however it's actually only approved on a 'case-by-case basis'.
I was told by Sherwin that I cannot return my 2x watch straps because international postage would be 'too expensive' from the UK, so was offered 30% then 50% partial refund (after my pushing for returning the item). When I asked what the address was so I could research my own postage, Sherwin told me it couldn't be shared (?).
From my own checking from my statement, international postage would only be £10 but they wouldn't let me proceed with the returns policy they outline on their website.
Beware buying, you most probably won't be allowed to return if you're not based in New Zealand it would seem, even though it's a .co.uk domain.
January 1, 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Natalie, Thank you for sharing your feedback. We acknowledge your concerns regarding how the returns policy was communicated and applied in your case. Our aim is to provide clear options and fair resolutions, and we understand this experience did not meet your expectations. Your comments are being taken seriously as we continue to review and improve how return requests are handled and explained. If you would like your case reviewed again, please feel free to contact customer support so we can assist further.
I ordered late and wasn't sure about…
I ordered late and wasn't sure about Christmas delivery. I called and emailed, and thought I'd been scammed. However, I spoke ot someone on the phone who assured me all was ok, and the parcel arrived in time for the holiday. Great company to deal with, really efficient, and very friendly. Good products, excellent quality.
December 18, 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Ror, Thank you for sharing your experience. We’re glad our team was able to reassure you and that your order arrived in time for the holidays. We appreciate your kind words about our service and product quality, and thank you for choosing us.
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