astrastraps.co.uk Reviews 392

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality and comfort of the watch straps. Customers often highlight the good communication, efficient service, and prompt delivery, with many expressing satisfaction with their orders arriving on time. People appreciate the wide variety of products and styles available, noting that the straps are well-made and durable. However, some customers also noted issues with certain products, specifically mentioning that the Lacertus Rugged Silicone Sports Strap was uncomfortable, pinched, and developed an unpleasant smell. A few other people also felt that some straps were of poor quality, frayed quickly, or did not match the color and detailing shown in online pictures. Additionally, some reviewers experienced problems with delivery times, tracking information, and difficulties with exchanges or receiving faulty items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good quality of straps and... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent quality of straps and... See more

Delivery service

People report positive experiences with delivery service, often praising fast delivery times and good... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and the quality of... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent communication, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more

Company replied

Rated 5 out of 5 stars

Good experience re communication and speed of service, however the original strap I purchased is awful.I ordered the Lacertus Rugged Silicone Sports Strap - Titanium Black / 49MM. It’s hard, pinches,... See more

Company replied

Rated 5 out of 5 stars

My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. Thi... See more

Company replied

Rated 5 out of 5 stars

I ordered late and wasn't sure about Christmas delivery. I called and emailed, and thought I'd been scammed. However, I spoke ot someone on the phone who assured me all was ok, and the parcel arrived... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

392 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I ordered late and wasn't sure about…

I ordered late and wasn't sure about Christmas delivery. I called and emailed, and thought I'd been scammed. However, I spoke ot someone on the phone who assured me all was ok, and the parcel arrived in time for the holiday. Great company to deal with, really efficient, and very friendly. Good products, excellent quality.

December 18, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Ror, Thank you for sharing your experience. We’re glad our team was able to reassure you and that your order arrived in time for the holidays. We appreciate your kind words about our service and product quality, and thank you for choosing us.

Rated 5 out of 5 stars

Easy to use website and lovely strap

December 18, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Fran, Thank you for your feedback. We’re glad you found the website easy to use and are happy with your strap. We appreciate your support.

Rated 1 out of 5 stars

Still no way to return

Asked to return an unwanted item for a refund. Offered 25% then 50% discount if I kept the product which I did not want. Now they won’t respond to my emails, or provide a return address.

My advice is to be 100% sure you want to keep the product before ordering.

Really disappointed

December 20, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi John, Thank you for sharing your feedback. We acknowledge your concerns regarding the return request and the options that were offered. Our team aims to provide alternative resolutions where possible, and we understand this may not align with every customer’s preference. If the matter has not yet been resolved, please feel free to contact customer support so we can review your case and assist further.

Rated 5 out of 5 stars

Stunning strap

Stunning strap
The quality is amazing for the price
Made my smart watch look like a high end luxury timepiece piece now 👍🏻

December 27, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Ben, Thank you for your feedback. We’re glad to hear you’re happy with the quality and value, and that the strap gave your watch the look you were aiming for. We appreciate your support.

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery. Also good quality products. Will deffo buy again from here

December 12, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Miss Johnstone, Thank you for your feedback. We’re glad to hear you were happy with the service, delivery, and product quality. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Great

Great, love the strap
Quality

December 17, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Michael, Thank you for your feedback. We’re glad to hear you’re enjoying the strap and appreciate your support.

Rated 5 out of 5 stars

Perfect

My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. This was an excellent birthday gift.

December 6, 2025
Unprompted review
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Reply from astrastraps.co.uk

HI Lorraine, Thank you for sharing your experience. We’re glad to hear the adjustable design worked well for your son and that it was a practical choice for everyday wear. We’re happy it made a great birthday gift and appreciate your support.

Rated 5 out of 5 stars

Lovely watch straps

Plenty of choice of watch straps and all seem to be good quality. Mine were received quite quickly and are well made

November 20, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Paul, We appreciate you sharing your experience. It’s good to hear the range, quality, and delivery met your expectations. Thank you for choosing us.

Rated 1 out of 5 stars

Scam company

Scam company, never received goods. They claim to be a uk company to, but they’re not. Never would I ever buy from them again!

November 1, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi, We’re sorry to hear about your experience. We take concerns like this seriously and would like the opportunity to review what happened. If you haven’t already, please contact our support team with your order number so we can look into the matter and assist further.

Rated 5 out of 5 stars

I found this company online when…

I found this company online when looking for another leather Apple Watch strap. I was looking for leather with gold coloured fitments. The strap I chose is beautifully stylish and extremely comfortable. I worried about fitment but needlessly it was a perfect fit. Call me an old duffer but it took me half an hour to work out how to adjust the fit, it was in fact an ingenious type of mechanism I had never come across before. It’s so good it’s absolutely brilliant and easy to slip on and off without compromising the wrist size. I am so pleased. It’s a lovely company to deal with and if I could afford it I would have range of straps from them to meet every situation. The straps are that good. If they do a strap that suits your watch just buy it.

November 25, 2025
Unprompted review
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Reply from astrastraps.co.uk

HI Al, We appreciate you sharing such a detailed experience. We’re glad the strap met your expectations in both comfort and fit, and that the adjustment mechanism proved useful once you had a chance to try it. It’s great to know the design and quality worked well for everyday wear. Thank you for choosing us and for your thoughtful recommendation.

Rated 5 out of 5 stars

Sherwin helped me resolving my shipping…

Sherwin helped me resolving my shipping issue tentatively and efficiently with warm and kind personal touch which is so precious in the time of AI assistance everywhere. I truly appreciate his professionalism.

November 14, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Fei Fei, We’re glad our team was able to sort out the shipping issue for you. Your comments about the support you received have been passed along, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Strap and case

Easy to order, arrived when expected and product looks great.

November 18, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Matt, Thank you for your review. We’re glad the ordering process went smoothly and that your order arrived as expected. We appreciate your feedback and your support.

Rated 5 out of 5 stars

Despite the delivery company losing the…

Despite the delivery company losing the order (twice) Astra Straps customer service were fabulous. They pulled out all the stops and made sure I received my order in time to give the straps as a birthday present.
If there is one small criticism it is there is no UK customer service number.

November 11, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Barry, Thank you for your review. We are working with our logistics partners to improve delivery consistency. Your feedback about the absence of a UK customer service number has been noted and is under review as we continue to improve our customer support.

Rated 4 out of 5 stars

Nylon samsung fit3 indigo strap

The strap broke and i received a new one straight away just a few photos needed. I dont wear the strap in water or cause any damage to it so I'll see how long this one lasts hopefully more than a few day's.

September 20, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Klere, Hi! thank you for sharing your experience with us. We’re really glad to hear your replacement arrived quickly. We appreciate you taking the extra step to send over the photos — it helps us make things right faster. Thanks again for giving us another chance! 💛

Rated 1 out of 5 stars

Terrible

Terrible, so not but from this company! First strap took ages to arrive and was broken on arrival. After contacting them they offered a replacement but I have been waiting for over 2 months and still no replacement strap!

October 3, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Mr, M, thank you for your feedback. We’re very sorry to hear about the delay and the issue with your order. We understand how frustrating this must be. Please contact our customer support team so we can review your case and see how we can assist you further.

Rated 5 out of 5 stars

Ive had 2 watch straps now and both…

Ive had 2 watch straps now and both been excellent, good quality and durable, will be buying again.

September 27, 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Paula, It’s great to know you’ve been happy with both straps. We appreciate your support and can’t wait to have you back again.

Rated 5 out of 5 stars

Easy ordering and quality goods

Easy ordering and quality goods

September 12, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Mrs. Barry, We appreciate your feedback. It’s great to know the ordering process went smoothly and that you’re happy with the quality.

Rated 5 out of 5 stars

A wonderful Apple Watch strap

A wonderful Apple Watch strap, and so much more comfortable than the silicon varieties.
I will definitely be buying a few more in different colours!

September 10, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi, Thanks for your feedback! We're glad you’re enjoying the comfort and are excited to help you pick out more colors when you’re ready for your next straps.

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