astrastraps.co.uk Reviews 392

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality and comfort of the watch straps. Customers often highlight the good communication, efficient service, and prompt delivery, with many expressing satisfaction with their orders arriving on time. People appreciate the wide variety of products and styles available, noting that the straps are well-made and durable. However, some customers also noted issues with certain products, specifically mentioning that the Lacertus Rugged Silicone Sports Strap was uncomfortable, pinched, and developed an unpleasant smell. A few other people also felt that some straps were of poor quality, frayed quickly, or did not match the color and detailing shown in online pictures. Additionally, some reviewers experienced problems with delivery times, tracking information, and difficulties with exchanges or receiving faulty items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good quality of straps and... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent quality of straps and... See more

Delivery service

People report positive experiences with delivery service, often praising fast delivery times and good... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and the quality of... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent communication, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more

Company replied

Rated 5 out of 5 stars

Good experience re communication and speed of service, however the original strap I purchased is awful.I ordered the Lacertus Rugged Silicone Sports Strap - Titanium Black / 49MM. It’s hard, pinches,... See more

Company replied

Rated 5 out of 5 stars

My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. Thi... See more

Company replied

Rated 5 out of 5 stars

I ordered late and wasn't sure about Christmas delivery. I called and emailed, and thought I'd been scammed. However, I spoke ot someone on the phone who assured me all was ok, and the parcel arrived... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

392 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Please do not use this company !

Please do not use this company !
They are not UK based and i have tried every way up to get a return address for my faulty products.
I have had to send videos and photographs and still they try to not reply with the required information.
PLEASE DO NOT USE *******
IF I COULD GIVE ZERO STARS I WOULD

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

Bought 2 watch straps with magnetic…

Bought 2 watch straps with magnetic fastening. Magnetic part does not work strongly enough so the watch falls off your wrist the whole time. This company is not a UK company so you have no consumer rights for a refund. They would not give me a refund and kept avoiding sorting out my problem properly asking for videos of the problem and then saying they couldn't open the video because they are based in the USA. So I recommend buying from a UK reputable company.

March 9, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

Customer service was excellent as there was a delay in my order. Strap is good quality and fits really well but the end doesn’t tuck in so often catches on things. Wouldn’t hesitate to buy another in a different style though!

March 31, 2025
Unprompted review
Rated 4 out of 5 stars

Watch strap is good quality and a…

Watch strap is good quality and a beautiful colour, I’m very happy with it.
Just one negative - for a UK company the strap took a full week to be delivered.

March 2, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Patricia, Thank you for your feedback! We're so glad you love the quality and color of the strap. We appreciate your patience with the delivery—we’re actively working on improving our shipping times to better meet expectations.

Rated 1 out of 5 stars

Pathetic customer service

I ordered two straps of the same kind by mistake and they are the wrong size. I emailed them to say I’d like to return the straps and they keep saying to reply to the initial email. I just want a returns address where I can send their crappy straps back and get a refund and I getting the runaround. Don’t trust any company that doesn’t have a phone number

March 21, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Hema, Thanks for your feedback, and we're really sorry to hear about the trouble you've had. This isn’t the experience we want for our customers. We’ll definitely look into what happened with your return request to make sure it’s properly handled.

Feel free to reach out to us again, and we’ll do our best to assist you promptly and provide the information you need. Your satisfaction is important to us, and we appreciate the chance to make things right.

Rated 5 out of 5 stars

Great value for money

Great value for money
Quality seems just as good as an Apple strap
The case comes off and goes on with ease which is handy as I only use it for work, a lot of other cases are quite hard to take off and put on

March 14, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Blair, Thanks for your feedback! We're glad to hear you find the quality great and the case easy to use. We appreciate your support!

Rated 5 out of 5 stars

Good service and nice straps.

March 21, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Denise, Thank you! We appreciate your support and are glad you’re happy with the straps and service. Let us know if you need anything else!

Rated 5 out of 5 stars

Classy strap

Really easy to remove the links to get the perfect fit. Makes the watch look a lot smarter

March 20, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi J Beesley, It’s great to hear that the fit is perfect and that the watch looks better on you. Thanks for sharing your experience with us!

Rated 4 out of 5 stars

Good product

Speedy delivery, good quality product and good customer service thankyou

February 28, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Donna, we're happy to hear you’re satisfied with the delivery, quality, and service. We truly appreciate your support!

Rated 5 out of 5 stars

Lovely watch strap

Lovely strap and delivered on time. Will use them again!

March 1, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Meg, We’re glad you’re happy with the strap and that it arrived on time. We can’t wait to serve you again in the future!

Rated 5 out of 5 stars

Easy site to use

Easy site to use, good product love my new watch strap, reasonable price.

March 10, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Kevin, Thank you for the feedback and we're glad to hear you had a great experience on the site and that you love your new strap.

Rated 4 out of 5 stars

Astra Inflexus Elastic Nylon Braided Solo Loop Strap

I purchased the Inflexus Elastic Nylon Braided Solo Loop Strap around November/December time last year. For a reasonable price with speedy delivery, the nylon strap is vibrant in colour and is very comfortable on the skin, doesn’t get as sweaty as a silicon strap does. I was happy with the product until the clasp broke, and because the clasp is narrower than the ends of the straps I can’t buy a replacement clasp, Astra offered me a discount code to replace the item, however I would prefer to not waste the product and buy a replacement clasp. Since purchasing this product there must have been other complaints as this strap exists, but the one I purchased with that specific clasp does not anymore, it is very weak and did not have enough plastic support. I would purchase one with the metal/or magnetic clasps. (However metal gets scratched easily)

February 6, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Thank you for sharing your experience! We’re glad you enjoyed the comfort and color of the strap. We’re sorry to hear about the clasp issue, and we appreciate your feedback. We will look into this matter further and work in improving our product quality. Please contact our customer support team if there is anything else we can do for you.

Rated 5 out of 5 stars

Really good quality

Really good quality, better than the photos

February 25, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Maria, Thank you for the great review! We’re thrilled to hear the quality exceeded your expectations. Enjoy your purchase!

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